I ordered the wrong spec and called Elementshop - answered the phone really quickly and were super helpful- they credited the wrong order immediately so I could reorder . Will definitely order with th... See more
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Company details
Written by the company
ElementShop specialises in the supply and design of underfloor heating systems.
Contact info
United Kingdom
- elementshop.co.uk
Hasn’t replied to negative reviews
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Always easy to use website
Always easy to use website. Good prices. Prompt despatch and free delivery. No complaints from me!
Danfos 2 port zone valve great price
always very simple web site and…
always very simple web site and everything turns up on time...an excellent service
Excellent all round 5* service
Excellent all round 5* service. Very impressed. Found the company online. Had no recommendations. Replacement Danfoss programmer arrived next day and i had the boiler up and running within 24hr of placing the order. Best price for the part. Highly recommended.
Do you want low quality product and no refund?
I bought the Heatmiser neoHub Neo System Gateway G2 and after 2 months, it was broken down, then I asked for an exchange, then they said I need to return to Heatmiser to test it before they can refund me. But now already after 2 weeks, nothing happen. Elementshop will not refund me and there is no response from Heatmiser.
Website extremely misleading on very expensive delivery costs
Website states standard delivery is only £4.99 but when you get to checkout the only delivery option available is for just under £20. Feels like very misleading statement on the website.
Fast delivery
Placed an order at 13.51, received goods 12.55 next day, what more can be said
I ordered the wrong spec and called…
I ordered the wrong spec and called Elementshop - answered the phone really quickly and were super helpful- they credited the wrong order immediately so I could reorder . Will definitely order with them again - also very easy and well designed website
Always excellent
Always excellent, never had a problem. These guys are my go to for UFH controls.
Purchased previously
Purchased previously , always very efficient and good prices , fast delivery . Quick and easy , highly recommended.
Heatmiser neostat v2
The website made it very easy and simple to order a part i needed, what made it better was there wasn't a delivery fee.
I can't comment on delivery time, as i've only just ordered the part.
Product easy to find on site and easy…
Product easy to find on site and easy to order
Happy customer
Always helpful
Always helpful, quick response when calling. Very polite and friendly
I have bought from them before and they…
I have bought from them before and they were great and they are cheaper than other stores
Used this company many times
Used this company for stone sealer a number of times and they are always the cheapest including delivery charge. Prompt delivery too
Ease of ordering
Ease of ordering. Next day delivery.
Company’s knowledge of product.
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