I ordered the wrong spec and called Elementshop - answered the phone really quickly and were super helpful- they credited the wrong order immediately so I could reorder . Will definitely order with th... See more
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Review summary
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Reviews shaping this summary
Amazingly good shopping experience. Found this company in a random google search for a Neohub 3 (wireless control) for my underfloor heating system. I ordered it at 4.30pm on Friday & it arrived a... See more
I called the depot and they were super helpful and next day delivery for free. Amazing - really great site - better choice than amazon or any other supplier - highly recommend.
Element Shop had the best price for the item I was looking for. Ordering on their website was very easy and dispatch took place within minutes! Item was delivered on time. Overall an excellent service... See more
Company details
Written by the company
ElementShop specialises in the supply and design of underfloor heating systems.
Contact info
United Kingdom
- elementshop.co.uk
4.7
Excellent
241 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great quick service…
Great quick service…
Had issue which was quickly sorted out…
April 8, 2025
Unprompted review
Reply from Elementshop
Thanks so much for giving us your take on how we are doing. We're glad that customers like you are having a great experience at Element Shop.
Excellent total price - product and delivery
Excellent price, reasonable delivery charge and timescale. Had used them before.
April 6, 2025
Unprompted review
Reply from Elementshop
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Element Shop.
Easy and excellent
My fifth transaction with Element Shop. Since locating this business, they make it easy to find what you want and the delivery options are excellent, thanks.
April 5, 2025
Unprompted review
Reply from Elementshop
It’s great to receive such positive feedback. We’re committed to maintaining the high standards you’ve experienced and hope to continue exceeding your expectations.
Good website with easy payment
I have only placed the order so far but the website was good and ordering easy. My part is due tomorrow delivered for free, what's not to like.
April 3, 2025
Unprompted review
Reply from Elementshop
Fantastic to hear, thank you very much for the really great review.
Great customer service and brilliant…
Great customer service and brilliant products!!
March 27, 2025
Unprompted review
Reply from Elementshop
Thanks for your kind words about our products and services. We’re very grateful for customers like you and hope you stick with us for years to come.
Quick & efficient customer service from…
Quick & efficient customer service from William & the Team....thank you for all your help!
March 27, 2025
Unprompted review
Reply from Elementshop
Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work.
Good stock range and competitive prices…
Good stock range and competitive prices when ordering a 2 channel timer and underfloor heating wiring centre. Both in stock and to be delivered next day. Site good to use.
March 17, 2025
Unprompted review
Reply from Elementshop
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the heating community.
Good website easy to locate desired…
Good website easy to locate desired product and purchasing made easy
Joy to use Found my product and sorted in less then 3 minutes
March 17, 2025
Unprompted review
Reply from Elementshop
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
Reply from Elementshop
Thank you for the 5 star rating.
Inverness is mainland UK
There is no justification for charging more than £20 on a £50 purchase for delivery to Inverness.
I had to have the item delivered to family in Glasgow to qualify for free shipping, despite Royal Mail charges being the same for Glasgow and Inverness.
March 14, 2025
Unprompted review
Reply from Elementshop
Thank you for taking the time to leave a review.
We appreciate your comments on the delivery charge. Your feedback helps us to improve service for everyone.
Excellent and prompt service
Excellent and prompt service - clearly a very efficient operation. Item arrived the next day by Parcelforce.
March 12, 2025
Unprompted review
Reply from Elementshop
Thank you so much for your kind words! Your feedback is invaluable and helps us keep our standards high.
Whats not to like.
March 12, 2025
Unprompted review
Reply from Elementshop
Thank you so much for taking the time to leave us a rating.
amazing customer service
Keeping the best price aside, the customer service is amazing. I mistakenly refused delivery but they were available on the phone to sort it out asap for the next day when i needed it
Thank you very much guys, Keep it up
March 7, 2025
Unprompted review
Reply from Elementshop
We can’t thank you enough for the kind words about our products and services. Your review means a lot to us and lets us know we’re on the right track.
Great service
March 3, 2025
Unprompted review
Reply from Elementshop
Thank you for your positive feedback. We appreciate your business with us.
A quick and simple process with this…
A quick and simple process with this order
February 28, 2025
Unprompted review
Reply from Elementshop
Thank you for your positive comments about our service.
Great competitive price and fast free…
Great competitive price and fast free delivery.
February 20, 2025
Unprompted review
Reply from Elementshop
Fantastic to hear, thank you very much for the really great review.
The best order template I have…
The best order template I have experienced… efficient, painless and a -pleasure to use
February 18, 2025
Unprompted review
Reply from Elementshop
Thank you so much for this review. We really appreciate you being a customer.
Very poor
Very poor. Ordered specifically from this shop because it advertised next day delivery. Merchant sent out the product as expected so this was fine, was due the next day. Expected delivery day was Tuesday, checked the tracking on the Thursday and still hadn’t arrived. Rang customer service and they told me they would get in contact with the courier.
Customer service rang me back after they’d spoke to the courier and told me courier had said the item was both damaged and lost. Was then told this is usually what they say, but it’s not always the case (?).
She then told me that I would need to wait for the courier to find the item before they could do anything. I then asked for a refund because I can’t really wait around an unspecified amount of time for the courier to locate the parcel. The person told me I’d then need to wait for the courier service to return the item to them before they can initiate the refund. Also said they’d email me to confirm that I’d asked for a refund and I still haven’t received the email.
Extremely poor customer service. Wouldn’t recommend.
Order #608908
All this for a £13.33 5kg bag of grout 👍
February 13, 2025
Unprompted review
Reply from Elementshop
We're sorry to hear the item you ordered was damaged by our couriers. All of our products are checked prior to leaving our Warehouse.
Please accept our apologies for the inconvenience. If there are any issues with the product, please contact us on ‘01473 276686’ or ‘sales@heatershop.co.uk’.
Simple to use & i love the next day…
Simple to use & i love the next day delivery.
February 12, 2025
Unprompted review
Reply from Elementshop
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing element Shop.
Easy ordering
Easy ordering - clear pricing with or without VAT.
Clear description of goods.
Remains to see about delivery.
February 11, 2025
Unprompted review
Reply from Elementshop
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the heating community.
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