I ordered the wrong spec and called Elementshop - answered the phone really quickly and were super helpful- they credited the wrong order immediately so I could reorder . Will definitely order with th... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Amazingly good shopping experience. Found this company in a random google search for a Neohub 3 (wireless control) for my underfloor heating system. I ordered it at 4.30pm on Friday & it arrived a... See more
I called the depot and they were super helpful and next day delivery for free. Amazing - really great site - better choice than amazon or any other supplier - highly recommend.
Element Shop had the best price for the item I was looking for. Ordering on their website was very easy and dispatch took place within minutes! Item was delivered on time. Overall an excellent service... See more
Company details
Written by the company
ElementShop specialises in the supply and design of underfloor heating systems.
Contact info
United Kingdom
- elementshop.co.uk
4.7
Excellent
241 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
product well documented and a…
product well documented and a competitively priced
May 9, 2024
Unprompted review
Reply from Elementshop
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
Ordering very easy from the Website
Ordering very easy from the Website. Items ordered a good price
April 15, 2024
Unprompted review
Reply from Elementshop
We are incredibly grateful that you took the time out to leave us a 5-Star review.
Reply from Elementshop
Fantastic to hear, thank you very much for the really great review.
Easy web site to use
March 28, 2024
Unprompted review
Reply from Elementshop
Thank you for your positive feedback. We appreciate your business with us.
Element shop sent me a cheaper part…
Element shop sent me a cheaper part than the one i ordered. When I asked to be refunded the difference they refused giving me any excuse they could make up. I asked for a corrected invoice but again they refused to send it to me. So I concluded this company is corrupt. I placed my next order with climate who gave much better service.
The response from Element Shop is dishonest. The replacement part was cheaper and not more expensive. I was due a refund.
March 20, 2024
Unprompted review
Reply from Elementshop
Thank you for taking the time to leave a review.
At the time you ordered a discontinued product which we have switched for the replacement model. Your purchase was made in March 2023 and at this point the replacement model was more expensive than the discontinued model, as a good will gesture we did match the lower cost. You did not contact us regarding the pricing until March 2024.
Very quick...fastest online service
Very quick...superfast and effecient
March 19, 2024
Unprompted review
Reply from Elementshop
Thank you so much for this review. We really appreciate you being a customer. We’re here for you anytime.
Underfloor heating pipeecond time of ordering from this…
Second time of ordering from this company. Excellent service
March 12, 2024
Unprompted review
Reply from Elementshop
Thank you for the great review! We can’t wait to have you back with elementShop.
Product reasonably priced
Product reasonably priced, shipping free and purchase made very easy.
March 11, 2024
Unprompted review
Reply from Elementshop
Thank you so much for this great 5-star review. We really appreciate your business and helping to share the word about elementShop.
Delivery is brilliant and very good on…
Delivery is brilliant and very good on price
March 9, 2024
Unprompted review
Reply from Elementshop
Thank you so much for taking the time to leave us a rating.
Providing the items in stock was useful…
Providing the items in stock was useful before ordering and the process of completing the purchase was straightforward
February 25, 2024
Unprompted review
Reply from Elementshop
We can’t thank you enough for the kind words about our products and services. Your review means a lot to us and lets us know we’re on the right track.
Good advice & service
February 21, 2024
Unprompted review
Reply from Elementshop
Thanks so much for sharing your experience with us. We hope to see you again soon.
Product advice
Spoke to Dean who very helpfully advised the part and part number required immediately. Proceeded to purchase with no hassle.
January 25, 2024
Unprompted review
Reply from Elementshop
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the heating community.
Great Prices, Great Delivery!
Element Shop are great! great prices and delivery is brilliant. I don't shop around any more, always come to these guys for everything I need.
January 18, 2024
Unprompted review
Reply from Elementshop
Thank you so much for taking the time to share your experience with Heater Shop. We take pride in knowing our customers are happy with their ordering experience.
Click,Click,Pay,Deliver
Click,Click,Pay,Deliver. Brilliant Site.
Excellent service.
January 18, 2024
Unprompted review
Reply from Elementshop
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
I'm genuinely super impressed
I'm genuinely super impressed. I didn't have nay need to interreact with any employees but based on the fact my order placed mid afternoon arrived by 08:30 the following morning speaks volumes.
I ordered a Heatmiser Neo hub to monitor and control the thermostats in our home. Placed the order (great price), immediate confirmation and thankfully they use Parcelforce, no issue with delivery.
Install was straightforward plug and go operation, 5 minutes and all thermostats linked.
Great value & Speedy service. Thank you.
January 4, 2024
Unprompted review
Reply from Elementshop
On behalf of all of us at elementShop, I would like to thank you for sharing this great review about our store! We are thrilled that you enjoyed your experience.
Fast delivery and packaged well
Fast delivery and packaged well. No hassle, easy service and very prompt every time I order.
January 6, 2024
Unprompted review
Reply from Elementshop
We are incredibly grateful that you took the time out to leave us a 5-Star review.
Easy to order
Easy to order. Called for information and got through straight away.
January 2, 2024
Unprompted review
Reply from Elementshop
Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work.
I found the ordering process vey easy…
I found the ordering process vey easy to use and complete
December 21, 2023
Unprompted review
Reply from Elementshop
We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.
Reply from Elementshop
Fantastic to hear, thank you very much for the really great review.
Arrogant Louise
Louise the sales & office manager gives the company a bad reputation by being hard noised short and obtuse with customers, she's is a sales and office mgn but screens calls for customer service refusing to allow customers to have access to the customer service team and instead objects them to her pushy forceful ways, she's arrogant and won't even listen to customers not a good impression.
She has the attitude of its my way or the highway a real disappointment for an individual to give a company a bad name because of their own poor attitude.
November 27, 2023
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.