elevate your sole Reviews 160

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 106 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, quality products, and helpful staff. Many appreciate the wide selection of footwear, often highlighting specific brands and the availability of various sizes and styles. People frequently mention the ease of ordering, quick delivery, and the overall positive shopping experience, both in-store and online. However, some customers reported issues with product descriptions, specifically regarding waterproof claims, and a few experienced problems with order delivery or incorrect sizes. A small number of people also expressed dissatisfaction with the return process, citing charges for packaging.

What people talk about most

Product

Reviewers mention positive feedback about product. Customers consistently praise the excellent quality of... See more

Service

Users describe positive interactions with service, highlighting it as brilliant, fantastic, and first-class.... See more

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, efficiency, and knowledge.... See more

Quality

Reviewers highlight positive aspects of quality. Many customers consistently praise the good quality of shoes... See more

Order

Customers consistently note positive experiences with order. Many reviewers praise the easy website and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My favourite shoe shop, always visit when in llandudno. Discovered lunar make of boots in the Winter never off my feet - waterproof and warm lining. Thrilled to get equally comfy leather trainer... See more

Rated 5 out of 5 stars

Amazing shoes, staff and shops I have purchased from Elevate your sole from day 1 in Prestatyn High Street visit the store in Rhos, Llandudno and now in Chester I have bought shoes boots and sandal... See more

Rated 5 out of 5 stars

Both me and my husband have purchased shoes from Elevate your Sole, Llandudno and have always been very happy with the service and quality of the shoes provided. This is a lovely independent shoe shop... See more

Rated 5 out of 5 stars

Always take a look at Elevate your sole and you may well find exactly what you seek. I was looking for some of Riekers Ready2GO shoes, but in leather not fabric. My brother now finds it difficult to... See more


Company details


Contact info

4.8

Excellent

TrustScore 5 out of 5

160 reviews

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Replied to 66% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Excellent shoes…

I've had a pair of Remonti pink trainers now from Elevate and they are still my favourite. They are the comfiest trainers I've ever had. I just wish there was a shop closer.

September 8, 2024
Unprompted review
Rated 5 out of 5 stars

Good, reliable shop

I’ve used this company for some years and have always found them friendly and helpful. Their prices have always seemed very competitive when compared with other companies offering the same product. I’ve also visited a couple of their shops in Wales and found their staff to be very knowledgeable. Haven’t visited their new shop in Chester yet - on my to do list!

August 29, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Establisment

Excellent, family run business. No complaints at all. Fast dispatch
too. Would use them over a high street chain any day. Wide selection of quality branded footwear to choose from and easy returns if not suitable. I highly recommend this business.

June 4, 2025
Unprompted review
Rated 5 out of 5 stars

A great retailer

In all my dealings with this retailer I have always been impressed, with the quality and the choice available of their shoes and boots, and more importantly their impeccable service.
Nothing is too much trouble.
Would highly recommend.

August 22, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing range of footwear

Amazing range of footwear. Have purchased 4 times from the company and each time the items were just as described, boxed and packaged really well and delivered within 2 days. Therefore have had no need to contact customer services. The website was easy to navigate. Have recommended to a number of friends.

July 20, 2025
Unprompted review
Rated 5 out of 5 stars

Resolving an issue

Whenever I’ve ordered from elevate your sole I’ve been amazed at how quickly I’ve received my orders.
When I had a problem ( manufacturing fault ) last year they responded almost immediately. The issue was sorted with a replacement from the manufacturer. I honestly couldn’t fault their customer service.
They definitely care.

October 21, 2024
Unprompted review
Rated 5 out of 5 stars

I don’t often buy shoes online but this…

I don’t often buy shoes online but this lovely shop has such a wonderful selection of all the makers that I can buy the size I know will fit me. I would certainly recommend them for choice and delivery to your door.
So far I have never had to return a purchase so can’t comment on that side.

September 5, 2025
Unprompted review
Rated 5 out of 5 stars

Very helpful staff

The staff in the Chester store were so helpful and friendly. I was ages trying to decide on my purchase but nothing was too much trouble. I certainly would recommend this shop and their products.

August 14, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant service from Elevate your…

Brilliant service from Elevate your Sole. Went in for a pair of boots I had seen in their online shop and came out with two pairs. Good quality shoes and boots etc. Prices are not inflated if you look at other websites as a comparison and you get the benefit in store of the one to one service, not someone leaving a box on your doorstep. So sorry that they have left Prestatyn but the other stores are not to far away.

July 19, 2025
Unprompted review
Rated 5 out of 5 stars

1st class customer service

1st class customer service, brilliant choice of Reiker shoes. I can only wear Reiker due to Arthritis and Plantar Fasciitis and this is my favourite shop. I know I can buy lovely shoes either in store or online and receive the same
level of service.

August 12, 2025
Unprompted review
Rated 5 out of 5 stars

A lovely firm to deal with

A lovely firm to deal with. Friendly and very good service. We ordered online, the shoes came very quickly and were well packaged. Carries a good selection of shoes. We couldn’t fault them.

November 6, 2024
Unprompted review
Rated 5 out of 5 stars

Reiker in Chester

I didn't know this Reiker shop was in Chester and was so excited to go in as their footwear (I've had shoes and boots before) are amazingly comfortable. The staff were brilliant and nothing was too much trouble and I bought three pairs of sandals so I'm stocked up for a while. This will be my go to store for any footwear from now on.

August 3, 2025
Unprompted review
Rated 5 out of 5 stars

My favourite shoe shop

My favourite shoe shop, always visit when in llandudno.
Discovered lunar make of boots in the Winter never off my feet - waterproof and warm lining.
Thrilled to get equally comfy leather trainer style in same make for the summer.
Can't wait for my autumn visit soon.
Such a good selection in store and very helpful staff

June 28, 2025
Unprompted review
Rated 5 out of 5 stars

A brilliant shoe store, excellent Customer Care

Some time ago I was looking for a specific pair of Gabor ankle boots and found them in Elevate your sole. And they were on Sale! I've subsequently purchased several Sketchers shoes and Sketchers boots from here because the service is fantastic.

This time I went back to my old favourite Gabor - in a sale again! Excellent shipping, my packaging is still being used to house the shoes as I'm a bit of a shoe nut and like to stack them in the original boxes so I know what's in the box - the little picture gives me all the information I need.

Hal has gone above and beyond when a pair of shoes aren't in my size and he'll do everything possible to organise fast shipping once he's found them.

Highly recommend Hal and Elevate Your Sole

August 28, 2025
Unprompted review
Rated 5 out of 5 stars

Great Service

I have used elevate your sole twice recently and found that the service was very good, goods were received on time and the goods were as ordered and of good quality.

January 30, 2025
Unprompted review
Rated 5 out of 5 stars

My absolute favourite shoe shop

My absolute favourite shoe shop. I have a slightly wider foot and can always get really smart comfortable footwear by brands such as Gabor, Waldlaufer and Caprice. I love the loyalty scheme which gives me a nice discount now and again. The staff are so helpful and friendly. So lucky to have such a large independent store not too far away.

September 5, 2025
Unprompted review
Rated 5 out of 5 stars

Perfect as always

As always a great visit to elevate your sole. Perfect service , advice and help.
Came away with boots and trainers and 2 pairs of shoes for hubby- all fantastic quality and price! Plus using my blue light card is an added bonus
Thanks

May 24, 2025
Unprompted review
Rated 5 out of 5 stars

Quality service

I have no complaints with my purchases from Elevate Your Soul.I was thanked for my orders kept up to date with my delivery and on one of my orders my purchase was unfortunately to big I sent an email asking if I could return for a smaller size which they responded to quickly and were very helpful delivery was quick .They were always polite and I can’t thank them enough they have a fabulous range of footwear and other goods and I’m sure I’ll be purchasing again from them .Thanks everyone at Elevate your Sole for a brilliant experience 😊

September 5, 2025
Unprompted review

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