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Review summary

Created with AI, based on recent reviews

Considering 87 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience. However, some customers also noted occasional lagging during streaming, though typically for short durations.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising its excellence and reliability.... See more

Staff

Consumers find staff to be positive. Reviewers consistently praise the team members for being helpful,... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the exceptional support team and... See more

User experience

People report positive experiences with user experience. Many customers, including those who are not... See more

Product

Users describe positive interactions with the product. Many customers are impressed with the powerful and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Made everything so simple and easy to understand. Not only did they set it all up for me but offer lifetime support so I never need to worry about any issues and I can ask any questions they are so qu... See more

Rated 5 out of 5 stars

Self-hosting is challenging and tedious, ElfHosted takes that away, and adds multiple features that make it easy to get your media to all of your devices. When problems do arise the customer support i... See more

Company replied

Rated 5 out of 5 stars

All this is new to me and I stumbled upon elfhosted by chance. I picked up AIO streams with proxy first then, picked up comet, and have added a bookworm bundle (audiobook request and audio book bay) I... See more

Company replied

Rated 5 out of 5 stars

Yes, you can do it all yourself and self-host it. However, sometimes for a few bucks more, having elfhosted host the instances and getting that white glove Rolls-Royce vip experience is worth it. They... See more


Company details

  1. Cloud Computing Service

Written by the company

Self-hosting is fun and rewarding.. until it's not. We run an open-source platform which takes care of all the "plumbing" (updates, security, integration, compute), so that you can focus on the core joy of self-hosting - using your apps! Popular ElfHosted options are Media Streaming with Plex, Jellyfin, or Emby, Google Photos alternative with Immich, secure password vault with VaultWarden, etc.


Contact info

4.8

Excellent

TrustScore 5 out of 5

117 reviews

5-star
4-star
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2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

ElfHosted Rocks!!

Excellent service and even better support team. I am very happy with AIOStreams with MediaFlow proxy service, which I use with Stremio. Results are a bit slow to retrieve, but it is very reliable and very configurable to personal preferences.

January 12, 2026
Unprompted review
Rated 5 out of 5 stars

5 star service and an even better product

The support from the Discord channels and quick setup using the White Glove VIP setup service is second to none ! I’ve never used a service this refined and polished. I’d highly recommend anyone to sign up and get in the discord straight away the information and help is second to none.

Thanks BSM and Funky Penguelf for the amazing community and streaming stack.

January 17, 2026
Unprompted review
Rated 5 out of 5 stars

After spending many sleepless nights…

After spending many sleepless nights trying to self host, I finally googled where to go for help and came across these friendly Elves. I loved my subscription so much I actually upgraded during the 7 day free window.

January 12, 2026
Unprompted review
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Reply from ElfHosted

Thanks Austin, so happy you're here! :) (ignore the request for info, I clicked the wrong button!)

Rated 1 out of 5 stars

Probably the worst way to do anything…

Probably the worst way to do anything Stremio add on related. Media fusion add on barley works and won’t even auth with real debrid and there’s no auth button for torbox either. And trying to get support is just useless put a customer ticket in and no-one answer for Almost 24 hrs (discord is a horrible way to do support if your not actually engaging with your customers paying or not) so got no where with trying to get the add on working. Elf bot and the dashboard for troubleshooting also just doesn’t work keeps coming up with 404 error. I’ve got all my add ons working fine when done by myself and like tinkering around and thought I would give this popular service a go. Waste of time and energy. Don’t use elfhosted.

Edit I’m sorry I didn’t answer but I work like any other person this wouldn’t of been an issue if I didn’t have to wait almost 24 hrs for you guys to respond the first time. I understand that the media fusion stremio addon is a public free instance but nowhere does it say that only paying customer get support in anyway shape or form. Now I don’t think trust pilot should take this review down as I know it doesn’t have anything to do with the self hosted side of your business but it still has your name on it. Also banning me from the discord server is fairly petty and shows that your company can’t take any kind of criticism either good or bad.

January 11, 2026
Unprompted review
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Reply from ElfHosted

Our staff has been trying to reach out to you for the past 12h.

To be clear, our Discord support channel is for subscribers for private instances. You are not a subscriber, which is why ElfBot / dashboard / troubleshooting docs didn't work for you.

Before a user can create a support ticket, there's a big text box reading, which clearly indicates that the support process is intended for subscribers, and directs public users to existing community support channels like the StremioAddons discord:

I need help with a public / self-hosted instance
---
This Discord server is resourced to offer premium support to ElfHosted subscribers. The Stremio Addons community Discord can be found at https://discord.gg/YRKxW3eBcu, and a community of Plex-using, debrid-focused self-hosters can be found at https://discord.gg/rivenmedia
---

Since your review is in the context of an ElfHosted public instance of an open-source Stremio addon (offered for free to the entire planet without any expectation of personalized support), I'm going to ask TrustPilot to review and remove this review. It has no bearing on our hosted platform or services.

Rated 5 out of 5 stars

I was having issues with Overseerr’s…

I was having issues with Overseerr’s automation and a rep from ElfHosted came to the rescue and fixed my issue in less than an hour. You can't beat that level of customer service. I will happily continue to be a customer.

January 10, 2026
Unprompted review
ElfHosted logo

Reply from ElfHosted

Happy to have you here, Gabriel!

Rated 5 out of 5 stars

Minimum Effort, Maximum Satisfaction

It's a configure-once-and-enjoy platform. Even if you want to modify anything you almost always not need to do anything else for your changes to reflect.

January 8, 2026
Unprompted review
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Reply from ElfHosted

Happy that you're happy with your setup! <3

Rated 5 out of 5 stars

A+++ service by the mighty Elfs

The support these elfs give is of the planet nothing is to much.
some say well you can get all the programs free but thats fine but do you know how to put them all together and update them and keep pushing the boundaries. well myself the answer is no and im well happy to pay the small price for an easy life.
so my the elfs live long and prosper.

January 6, 2026
Unprompted review
ElfHosted logo

Reply from ElfHosted

the needs of the many (elves) outweigh the needs of the few!

Rated 5 out of 5 stars

Too busy to host myself, this works flawless!!

I was planning to self host at first, but due to being busy with work, gym and just life overall, I gave elfhosted a shot. I cannot believe I didnt try it sooner, it took maybe 10 minutes for the server to be ready and maybe another 5 minutes to copy my AIOStreams setup over and make some adjustments. It works super fast and the team gives amazing support. 10/10!!!

January 5, 2026
Unprompted review
ElfHosted logo

Reply from ElfHosted

Loving it, that's exactly our use-case! (I need to get back to the gym!)

Rated 5 out of 5 stars

Great Service

Thank you for the fast service response and for taking care of my service concerns. The service works great.

January 4, 2026
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Reply from ElfHosted

Love ya, Steve!

Rated 5 out of 5 stars

Highly recommended

Simple, straightforward and faultless. Mirrors the rest of the services and support received and can’t rate highly enough

January 4, 2026
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Reply from ElfHosted

Thank you!!

Rated 5 out of 5 stars

Usenet made easy!!

Easy instructions, try before you buy, great customer support.

January 4, 2026
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Reply from ElfHosted

Thanks Mark, we're happy you're happy!

Rated 5 out of 5 stars

Simplify your Self Hosting experience. Make full use of your Streaming power.

Honestly, I’ve had this service for a short period of time, but I cannot recommend it enough. My technical knowledge extends quite far, being an IT Specialist and Manager, but I just don’t have the time setting up my own self hosted platform to run my setup on. This package, takes the entire hassle out of the equation and simplifies it to a point where even anyone can pick it up.

I utilise as much services as possible to make sure I get the maximum amount out of this service, and I’ve not experienced downtime once (touch wood). I even suggest it to individuals on different platforms if they wish to self host but don’t want the hassle.

Yeah, it’s a cost. But, for me, I like convenience. I’ve done my own physical Plex server, had it running for years, and the hassle that comes with it, it’s not for everyone. The cost of this per month, including the Debrid and Usenet services you choose, it still works out cheaper than paying for any of the greedy streaming providers combined a year!

To the team at Elfhosted, don’t ever stop the work you’re doing. This is God’s work!

December 30, 2025
Unprompted review
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Reply from ElfHosted

Thank you, that's exactly the itch we aim to scratch!

Rated 5 out of 5 stars

Hard work pays off for us users

It's obvious how much work the team has put into to automating and running this. It's probably one of the smoothest deployments of anything this remotely complex I've seen.

December 29, 2025
Unprompted review
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Reply from ElfHosted

Aah, the sweet, sweet validation! So happy that you're enjoying it, you made my day! :)

Rated 5 out of 5 stars

Profilarr and suggestaarr add to the set it and forget it in your stack

Easy setup, profilarr keeps everything consistent while suggestaarr has offered decent picks saving me time hunting for shows/movies. Do you really need them, no. They are that little extra that just make things better all around

December 14, 2025
Unprompted review
ElfHosted logo

Reply from ElfHosted

Thank you, as a fellow cant-stop-fiddling geek, I'm glad that these little extras make your life better! :)

Rated 5 out of 5 stars

Discord Support System.

Used the Discord support system.

Issue was resolved in under 10 minutes.

Instances are always up.
Have 0 regular issues.
Support is always on the ball; always go the extra mile.

December 19, 2025
Unprompted review
ElfHosted logo

Reply from ElfHosted

First time I've been happy we're rated zero! ;)

Rated 5 out of 5 stars

I can't possibly convey how happy I am…

I can't possibly convey how happy I am with ElfHosted...I've been using them for a while but just recently decided to get the Stremio bundle and paid for the Wizard setup service. I worked with BSM on their Discord to get everything set up and I cant believe how happy I am that I did! Everything is working flawlessly and better than I'd ever hoped. Thank you so much for your assistance and excellent service!

December 9, 2025
Unprompted review
ElfHosted logo

Reply from ElfHosted

Thanks Eric, it was a pleasure!

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