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Review summary

Created with AI, based on recent reviews

Considering 87 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience. However, some customers also noted occasional lagging during streaming, though typically for short durations.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising its excellence and reliability.... See more

Staff

Consumers find staff to be positive. Reviewers consistently praise the team members for being helpful,... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the exceptional support team and... See more

User experience

People report positive experiences with user experience. Many customers, including those who are not... See more

Product

Users describe positive interactions with the product. Many customers are impressed with the powerful and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Made everything so simple and easy to understand. Not only did they set it all up for me but offer lifetime support so I never need to worry about any issues and I can ask any questions they are so qu... See more

Rated 5 out of 5 stars

Self-hosting is challenging and tedious, ElfHosted takes that away, and adds multiple features that make it easy to get your media to all of your devices. When problems do arise the customer support i... See more

Company replied

Rated 5 out of 5 stars

All this is new to me and I stumbled upon elfhosted by chance. I picked up AIO streams with proxy first then, picked up comet, and have added a bookworm bundle (audiobook request and audio book bay) I... See more

Company replied

Rated 5 out of 5 stars

Yes, you can do it all yourself and self-host it. However, sometimes for a few bucks more, having elfhosted host the instances and getting that white glove Rolls-Royce vip experience is worth it. They... See more


Company details

  1. Cloud Computing Service

Written by the company

Self-hosting is fun and rewarding.. until it's not. We run an open-source platform which takes care of all the "plumbing" (updates, security, integration, compute), so that you can focus on the core joy of self-hosting - using your apps! Popular ElfHosted options are Media Streaming with Plex, Jellyfin, or Emby, Google Photos alternative with Immich, secure password vault with VaultWarden, etc.


Contact info

4.8

Excellent

TrustScore 5 out of 5

117 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

Fantastic product and wonderful people!

Fantastic product and wonderful people!

The team at elfhosted.com is the best! Fantastic products, but what sets them apart is the customer service. I wish every time I needed support I could reach out to the team at elfhosted.com.

If you want to use their products, there will be a way for you to succeed when their team gets involved, no matter what your level of technical ability.

I can't recommend elfhosted.com enough!

December 12, 2024
Unprompted review
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Reply from ElfHosted

Melissa, as an OG Elfie, your ongoing support means so much, and we'll always have time to look after you!

Rated 5 out of 5 stars

Amazing product and equally amazing…

Amazing product and equally amazing customer service! Answers within minutes or less, video walkthroughs and guides...great experience!

December 13, 2024
Unprompted review
ElfHosted logo

Reply from ElfHosted

Thanks Frunkis! We aim to please! 🎯

Rated 4 out of 5 stars

Awesome product

Awesome product. Learned a lot. Could use more guides for things available. Over all excellent experience. Thank you for letting me learn.

November 26, 2024
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Reply from ElfHosted

Thanks Sean, we'll keep working on those guides, especially the video ones! :)

Rated 5 out of 5 stars

Amazing all round

Amazing service with even more amazing support! If you're interested in this sort of thing with very little knowledge, there is no better place to start.

November 27, 2024
Unprompted review
ElfHosted logo

Reply from ElfHosted

Thank you Phil, it was a pleasure! :)

Rated 5 out of 5 stars

Impressive products and service

I'm impressed with this company's service. The product is user-friendly, and their customer support is outstanding. Their team was always responsive and provided precise solutions. Their commitment to customer satisfaction is evident, making it easy to recommend their services to anyone.

November 24, 2024
Unprompted review
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Reply from ElfHosted

Thank you Rudio! You're always a pleasure to work with, and a valued member of our Discord community!

Rated 5 out of 5 stars

what is there more to say

what is there more to say? Such easy handling and such a great customer appreciation. Had issues, but they were always engaged and absolutely on point.

November 24, 2024
Unprompted review
ElfHosted logo

Reply from ElfHosted

Thank you! The customer interaction is what makes it fun for us too. Talking to computers is lonely! :)

Rated 5 out of 5 stars

It's a real time-saver

It's a real time-saver for me, everything just works and if there is a problem the exceptional support and the community are always there to help. I wouldn't have the
time to self-host everything. Thanks for the great service!

November 20, 2024
Rated 5 out of 5 stars

Ease of use / It just works!

I work away from home, ElfHosted has given me a way to host a Plex server again, although this time It's all been made super easy to host and setup, hell it's even been easy to find solutions for fixes/improvements as the community helps each other in the discord.
I'm thoroughly impressed with my server and it's ease of access, thanks to the team for making this such an enjoyable experience. -kczslayer

November 20, 2024
Unprompted review
ElfHosted logo

Reply from ElfHosted

Thanks KCzSlayer! We love our community of like-minded Plex geeks!

Rated 5 out of 5 stars

Very friendly support

Very friendly support, resolved a problem with my account!
I also appreciate the community that has been built around the service!

May 5, 2024
Unprompted review
ElfHosted logo

Reply from ElfHosted

Thanks for everything **you** do, Davide! :)

Rated 5 out of 5 stars

Simply Elf-tastic :)

Great platform, awesome support and a consistently helpful community make being a part of the Elfhosted family a daily enjoyable experience!

November 18, 2024
Unprompted review
ElfHosted logo

Reply from ElfHosted

You're practically an OG Elf BFMC, thank you for all your support!

Rated 5 out of 5 stars

Great way to host my plex server for me…

Great way to host my plex server for me and my friends. Has a bunch of other great apps. Their support is very friendly and fast! Happy to use this service.

November 3, 2024
Unprompted review
ElfHosted logo

Reply from ElfHosted

Thank you, it's the friendly users which make it fun! :)

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