elho Reviews 

My first order came relatively quickly so I ordered more of the same items a week apart, after non delivery I got on to Elho only to be emailed we can see they are at the delivery depot and should be with you shortly. I’ve since sent two more emails as items have not arrived and no answers.I’ve since sent will not be using this company again.The reply from Evri was to ring their Customer aservices which is what I have done since the first order was due , every day the same yout order is in the delivery depot and should be out today. This has gone on for a few days now, so back on the old chat bot and guess what no delivery.After lots of emails Elho has now refunded my money so they came good in the end,the company’s products are great but the delivery company they use are terrible.

Lovely products made from recycled material, durable and practicable. What's more, customer service promptly replies to any questions - super helpful, much appreciated!

I got i as a Christmas gift, but i cannot connect it to wifi after multiple tries, so it doesn't work.
And I'm not sure if want it to anyway. Why would I want more push messages on my phone, another device to charge and to give access to my WiFi network?

Also the pictures are deceiving. The "pepple" doesn't look like a stone, unless you're thinking of those on a human male. It's not grey, it the same pink colour as most skin coloured pencils.

I purchased a 200-liter Green Basics Composter on Amazon, and the package arrived without the door. I contacted Elho customer service, but despite waiting, I have not received any reply. This lack of response is disappointing and unacceptable.

Absolutely diabolical service, ordered three pots, one got delivered damage still waiting for refund, one is missing and still waiting for refund, seriously do not order from this company they do not do what they say they will do and blame everything apart from themselves, the one which is missing is three weeks late!!

I ordered an Elho table and matching grow house (lid) from an Amazon seller last year but didn't start using it until this summer. There was a small problem with attaching the lid and although the Amazon seller offered a small discount they were unable to resolve this. I reached out to Elho, not really expecting much since I didn't buy the product directly from them but I was pleasantly surprised by the response. Not only did I receive a replacement lid and when that didn't fix the problem a complete set of table plus lid, they were patient, responsive and helpful well beyond expectations. Although the lid issue wasn't resolved, they kindly let me choose something else from their range which I am more than happy with.

The only fly in the ointment was Evri who delayed all three parcels. Elho could teach them how customer service should be done! It's not when things go right that you can gauge a company, it's how they deal with things going wrong. We all make mistakes sometimes but how we put those right is what really matters and Elho's responses were exemplary.

I needed replacement roses for my elho recycled plastic watering cans. The overall product has been great but I couldn't use them for watering delicate seedlings as the roses were damaged.
I contacted customer service and they couldn't have been more helpful. Really impressed by the customer experience, it makes a huge difference and I'm very please with the replacement solution.

Basics range pots, nice colours, but very thin, not very strong, bought 6, plants in yesterday, moved one this morning and the edge cracked, not very impressed!

I ordered 2 planters which EVRI ‘misplaced’. The ELHO customer service was excellent-really quick responses and kept me updated. The issue about delivery was with EVRI not ELHO. I was sent replacements which did arrive and the planters are great!
Cannot fault the service or the products

I bought a self-watering insert from their amazon store - and it didn't come with a water level indicator - so I bought another, and once again, despite the product description including this key feature - it arrived without. So I have now two useless inserts and no reply from their customer service despite reaching out - very disappointed.

I accidentally order two planters to the wrong address. I don't know why it was set to that address, I haven't lived in the property for 7 years. I tried to cancel my order but didn't see an option to. 8 sent an email to them to see if they could help which I didn't get a reply. I then sent them another email which they did reply to that one. The communication was really bad! They didn't answer my question and I was waiting 2 days for a response. I didn't get any information on when and who was delivering them when I asked them a number of times. Poor poor customer care! When they did finally arrive, they wasn't worth the money. Very shallow. I wouldn't buy from this company again. It's sad because they seem like they're a small business but my experience has left this review. Do better Hannah.

Ordered 21st May with an estimated order date of 28th May. 28th has been and gone, order status says "order created". If I had known this was coming from the Netherlands I might have reconsidered.

I ordered a planter online on 7 May at 15:18 BST. I received an order confirmation and estimated delivery date along with a supposed 'tracking' number. It means nothing. It's now 18 May and according to the link it's 'processing' - not 'intransit' or 'out for delivery', just a 'sorry your parcel hasn't been delivered'. Has it even been despatched? Emailed on Thu 15 May, still waiting for a response.

Poor experience.

No product, no viable tracking and no response.

Order UK21379.

Tracking is terrible, it literally just states a date range of 2 possible days, both have expired and the status of the order is constantly stuck in 'processing'.

I've emailed and haven't had a response and there are zero comms from the company.

Currently £100 paid and nothing to show of it.

Modern slavery

Awaiting an order made 2 weeks ago was advised would be 10 days delivery. Contacted customer support to ask why it hadn’t been delivered and was told some pallets were being held at a port. Was given the option to wait, reorder or refund which I felt was reasonable. Emailed back to ask a question about reordering and had no reply. Emailed again next day to say I had no reply and ask them to reorder and again no reply. So I’ve paid, not got my goods, don’t know if they will arrive or what the situation is. Pretty poor handling from a customer perspective. I understand a situation may have occurred out of their control but at the very least keep customers updated and answer their emails.

Products okay, but not well packaged and pots wedged together. Took hours to seperate, but two firmly wedged together so need to be returned with all the extra hassle.

Good. I like them. Quality is top

10 days since I ordered from Elho UK, 9 days since it was sent from Holland and they still don’t know where it is or whether it will arrive. Once they finally agree it’s lost, will it take another up to 10 working days for a replacement to get here? Not impressed! A snail would have been faster! Customer service very polite but done nothing.

Products are excellent and completely committed to green with the green basics collections. The best solution if you want to be sustainable. Customer service is simply great. The company is ahead and pioneering in terms of customer support. Strongly suggested for those who love gardening and plants.