elixhealing.com Reviews 116

TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 73 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their effectiveness in alleviating various symptoms, from menstrual pain and hormonal acne to mood swings and fatigue. Many people highlight the significant improvement in their overall well-being and the positive impact on their daily lives, often noting how the products have helped them reduce reliance on other medications. The quality of the products is frequently commended, with consumers appreciating the natural remedies and the unique, customized blends. The customer service team also receives widespread acclaim for being incredibly helpful, responsive, and supportive. Reviewers often mention prompt replies, efficient processes, and the team's willingness to go above and beyond to assist with inquiries and issues. However, some customers also noted dissatisfaction with the product not working for them, leading to a feeling of wasted money, and a few experienced issues with customer service when trying to cancel subscriptions or return items.

What people talk about most

Product

People report positive experiences with product. Many customers praise the products for significantly... See more

Customer service

Users describe positive interactions with customer service, consistently highlighting the team's caring,... See more

Quality

Reviewers mention positive feedback about quality. Customers consistently praise the high quality and... See more

Staff

Clients share positive opinions on staff. Customers consistently praise the team for being supportive,... See more

Response time

Reviewers highlight positive aspects of response time, consistently praising the promptness and efficiency of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My 18 year old daughter began having frequent periods. The gynecologist wanted to put her on the pill but our functional nutritionist suggested Elix. She has been on it for 2.5 months and the time b... See more

Rated 5 out of 5 stars

I stopped having periods in 2021 (I was only 32) after a small bowel obstruction that made me drop under 90 pounds. My OBGYN and fertility clinic were never able to help me get my regular cycle back... See more

Rated 5 out of 5 stars

Significantly improved my pain and PMS symptoms. Shortened my period therefore improving my energy throughout the month. My cycle used to derail my whole life only having about 3 days a month where... See more

Rated 5 out of 5 stars

Absolutely love Elix! I’ve only been using Cycle Balance for a little under 3 months, but for someone who has struggled so much, their whole life with debilitating cramps, I’ve been blown away. I hav... See more



Contact info

4.3

Excellent

TrustScore 4.5 out of 5

116 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 87% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Best thing that ever happened to me, not even exaggerating! 🤍

Not only that Hana, Belle and Ava are absolute queens for sticking with me through my unusual query, but the formula you guys provide is outstanding. Been using my customised formula for almost 3 months now and the results I had so far are heartwarming 🤍
I’ve been in pain for a long time and nothing was working. Was just about to give up when I found Elix and I thought “one more try won’t hurt” and I am so glad I did because my pain went from 10 to 4 in only the first period on the formula.
Honestly thank you guys for all the work you do and the help you put out there for women who need a natural way of balancing their hormones and helping their bodies. 🙏🤍

January 22, 2026
Unprompted review
Rated 5 out of 5 stars

Nice consult

I had a great consultation with Dr. Pia Franco who helps me figure out which of their wellness products I could take to help with my symptoms

January 21, 2026
Unprompted review
Rated 5 out of 5 stars

Consistent results

I have used cycle balance for two years now specifically in an effort to control hormonal acne. From the start of using the balance my face cleared up and remained that way. I was unsure if it was the product and after moving overseas I went two months without it and my face flared up again. The only bummer is that they cant ship to APO locations but I know that's out of their control so now I just make sure to stock up when I am back in the US! That being said I do wish there was more flexibility with individual pricing versus the subscription as it can be quite a significant difference.

January 20, 2026
Unprompted review
Rated 5 out of 5 stars

Great company & product

Great customer service from real people. I’ve been using Elix for about a year now and the product has been very effective for me in reducing the degree and occurrence of PMDD.

January 14, 2026
Unprompted review
Rated 5 out of 5 stars

I love Elix and their wonderful team

I love Elix and their wonderful team! Not only has the education helped me, but the product itself has been so helpful in my healing journey since starting it in early 2024. 10 out of 10 recommend!

January 5, 2026
Unprompted review
Rated 5 out of 5 stars

Elix has changed my life

Elix has changed my life - I didn't even know how much I was suffering from PMS before I tried elix to fix it. I use a the dose recommended between light and medium issues. My digestion issues are gone, I'm a new person. I needed this 10 years ago.

December 20, 2025
Unprompted review
Rated 2 out of 5 stars

Really hopeful that this would work for…

Really hopeful that this would work for my endometriosis - but I noticed no shift. The first time I met with Dr. Sarah, she recommended I do a double dose (more expensive), a daily tincture, and a sleep tincture. Sadly, none of them helped. After three months, I was willing to try more so I met w her again - she modified the custom tincture not at double dose and a different daily tincture. Noticed zero change. They luckily have made it easier to cancel but the first few times, cancelling was a nightmare. I'm super disappointed because I reached out to Dr. Sarah to say it wasn't working and I didn't know what to do and never got a response. So I cancelled. And now I will have a bunch extra money every month. I do wish it worked and I do work with herbal medicine. But this was not a good experience for me.

December 18, 2025
Unprompted review
Rated 5 out of 5 stars

Prompt customer service!

I’ve been loving Elix so much it has helped me regulate my cycle. As to customer service, it has been excellent. I’ve asked for assistance to update my payment method and they’ve been very prompt and helpful and in no time got what I needed to do and everything was set in place. Thank you, Belle for your help!

December 10, 2025
Unprompted review
Rated 5 out of 5 stars

Very personal experience with…

Very personal experience with everything. I am always speaking to a human being, they do all of my requests, never handing me off to the next person. Always referring me to the right medical person/next person to answer the question better/getting me the best answer. Amazing company.

November 24, 2025
Unprompted review
Rated 1 out of 5 stars

Totally misleading subscription and…

Totally misleading subscription and return policies, basically forced into a subscription. Tried cancelling my subscription and return product but the company neglected to refund nor return. Hoped for the best but lost $200+ of my hard earned money in this economy for a product that didn’t even work. extremely disappointed.

October 1, 2025
Unprompted review
elixhealing.com logo

Reply from elixhealing.com

Hi Meh,

Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience and the frustration this has caused. We never want anyone to feel misled or unsupported, and we understand how disappointing it must feel, especially after placing trust in our products and investing your hard-earned money.

At Elix, we’re committed to transparency, which is why our Refund Policy, Cancellation Policy, and subscription terms are clearly hyperlinked at the bottom of every page of our website, outlined in our FAQs, and displayed again at checkout. We made sure that our community is informed that Cycle Balance is a recurring subscription on the product page, and that continuing with payment signifies agreement to our policies—including the requirement to cancel at least 48 hours before a scheduled order due to the personalized nature of the formula. We also offer an online portal and email support so our community can access, manage, or cancel their subscription anytime.

That said, we never want you to feel unheard. We'd love the chance to look into your account personally and see what we can do to support you. If you'd like, you can sign up for a complimentary 1:1 session with Elix's Doctors of Chinese Medicine, so you can discuss your experience and explore how Elix may be able to further support your wellness journey.

With care,
Team Elix

Rated 5 out of 5 stars

The Greatest Thing I've Done for My Health and Hormones

Elix has been one of the greatest things I have done for my hormones and health. I really don't think I would be pregnant with my first baby without the support this has given my body. The team at Elix has been wonderful with any and all of my customer service needs. Thank you for making such a high quality product and taking such good care of the women who come to you.

October 31, 2025
Unprompted review
Rated 5 out of 5 stars

Using Elix Products as a person Anatomically Male

Currently using Daily Harmony, and it has been working great to actually mitigate the daytime sleepiness, especially with how it manifests as exhausted muscles around my upper body (arms, chest) and then my thighs, and after finishing my beverage where I put some Daily Harmony in there, it's as if that tension and exhaustion just "melts" away.

Aside from that, customer service via their chat tool on their website is great too. They entertained and answered all my questions with good detail!

October 9, 2025
Unprompted review
Rated 5 out of 5 stars

Cycle Balance- Significant Improvement in Cycle

Significantly improved my pain and PMS symptoms. Shortened my period therefore improving my energy throughout the month. My cycle used to derail my whole life only having about 3 days a month where I felt normal. Mood swings went from 11/10 intensity 3 weeks out of the month down to 3/10 intensity 1 week a month. Pain went from 9/10 intensity for 2-3 weeks a month down to 3-4/10 intensity less than 1 week a month. I am honestly blown away and recommend this to anyone that will listen.

I've been taking it for 4 or 5 months now and noticed an improvement after about 2 weeks of taking it. My cycle continues to improve.

October 7, 2025
Unprompted review
Rated 4 out of 5 stars

Overall a great experience

Overall a great experience, high quality products that work. The constant price increase just did not fit in my budget. Also I was able to get my health in a place that I was not reliant on the product. I recommend this brand hands down over any competitor and will return if needed.

October 3, 2025
Unprompted review
Rated 5 out of 5 stars

The team is super helpful

The team is super helpful! Getting a special, unique blend of herbs that work best for you is great! Staying consistent with your formula is very important, when I stayed on top of it I had much better/easier to deal with period symptoms! And when I found out I was pregnant they recommended I switch to the gingeraide instead to help with the morning sickness nausea! They’ve been super helpful and I just appreciate how kind they are!

October 2, 2025
Unprompted review
Rated 1 out of 5 stars

Very difficult to cancel any subscriptions

I have asked them to cancel my subscriptions twice and they haven't done it. Like full conversations with their "care" team to cancel my subscription. They have confirmed receipt of my request, yet they claim they're unable to cancel it from their side. I understand the ask that I login to an account to cancel something myself, but I think it's horrible customer service to have a conversation with a customer back and forth via email about how my desire is to cancel recurring shipments because their product did not work for me after 6 months of testing it out, and then to not actually cancel it on their end. It's borderline scammy, and I would expect this from a shady gym but not a high end health company that claims to only want to help women.

September 30, 2025
Unprompted review
elixhealing.com logo

Reply from elixhealing.com

Hi Catherine,

Thank you so much for taking the time to share your honest feedback. We completely understand how important it is to have a simple and seamless way to manage your subscription, and I want to assure you that our team is actively working to make cancellation available directly through our website. This functionality has already been rolled out to some members of our community, and we sincerely apologize if it hasn’t been reflected yet on your account.

In the meantime, we continue to prioritize personalized, one-on-one support to ensure every member receives care tailored to their unique needs. That’s why we currently ask community members to reach out to our dedicated Support Team for any cancellation requests. We also understand how busy life can get, so we’ll make sure to send helpful follow-up reminders to make the process as smooth as possible for you.

This personalized approach also allows us to gather valuable feedback that helps us continuously improve our service and ensure Cycle Balance truly supports our community’s well-being.

If there’s anything else we can do to assist or if you’d like to share more suggestions, please don’t hesitate to reach out. We truly value your voice and are always here to help in any way we can.

With love,
Team Elix 💜

Rated 5 out of 5 stars

Elix is incredible

Elix’s customer service is incredible! They always respond promptly and help me solve any problems I have- and they’re great at following up and checking in. Also, their products work like MAGIC. I’m so lucky to have their supplements as a resource!

September 22, 2025
Unprompted review
Rated 1 out of 5 stars

Canceled but kept getting billed

I sent an email requesting for a cancelation of the subscription. Then I get billed again. They mentioned it was not enough to request a cancelation to the support team, but you also need to complete additional steps. I feel like they say there’s no cancellation or refunds because the formula is exclusive. The product did not work for me why would I keep wanting to get bottles and pay such a high price. Pretty disappointed because I really liked this concept and had hope.

September 16, 2025
Unprompted review
elixhealing.com logo

Reply from elixhealing.com

Hi Alex,

Thank you for sharing your honest feedback. We understand the importance of easy subscription management and want to assure you that we are diligently working to make cancellation functionality available directly on our website. In fact, it has already been made available to a portion of our community members.

In the meantime, we continue to prioritize personalized support tailored to your individual needs. This is why we ask our community members to reach out to our dedicated support team at team@elixhealing.com for cancellation assistance. This process allows us to gather invaluable feedback, helping us improve our services and better support your journey with Cycle Balance.

We also understand how busy life can be, and to ensure your convenience, we'll make sure to send follow-up reminders to assist with completing the process.

If there’s anything more we can do to assist you or if you have additional suggestions, please don’t hesitate to get in touch. We truly value your input and are here to help in any way we can.

With love,
Team Elix

Rated 5 out of 5 stars

I highly recommend this product

I highly recommend this product. I have been using it for a month, and it has helped me tremendously with my menstrual pain. For over a year, I experienced severe pain after stopping my birth control in an effort to get pregnant. The pain during my periods was unbearable, often reaching a level of 10. However, after starting to take six drops of this product daily, I was amazed to find that my pain decreased to a manageable level of three or four. This improvement has allowed me to move around and accomplish tasks around the house. I strongly encourage anyone struggling with similar issues to try this product at least once, especially when you feel desperate. I suspect I have low progesterone, and this product has made a significant difference for me.

August 23, 2025
Unprompted review
Rated 5 out of 5 stars

Got my period back!

I stopped having periods in 2021 (I was only 32) after a small bowel obstruction that made me drop under 90 pounds. My OBGYN and fertility clinic were never able to help me get my regular cycle back without medications. I decided to give Elix a try and took a break from the other medications. I received cycle balance, Daily Harmony, and Yin Time on July 24, 2025. On August 14, 2025 I had my very first natural period since 2021! Had minimal cramps, and my cycle lasted about 4 days.

I was so happy to have my cycle back and feel like a normal woman again. I look forward to see if this product continues to help!

August 14, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look