I've not recieved order since Nov, website rubbish, took my money . Never again!
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Despite poor communication and website advertising the wrong arrival times (it said it would arrive in 3-5 working days but came 2 weeks later). I must said I am absolutely in love with my item and... See more
Company replied
All the products are perfects but the ploblem is about the delivery y’all should let us choose our mode of delivery as standard express or whatever and better tell us about DHL before paying like we... See more
Company replied
I returned my order on the 21st of March (the items arrived back at Eljae's warehouse on the 22nd of March) but I have not received my money back yet or an email to confirm they've processe/received m... See more
Company details
Written by the company
Fashion Jewellery reDEFINED
Contact info
United Kingdom
- help@eljae.co
- eljae.co
2.3
Poor
151 reviews
Hasn’t replied to negative reviews
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I've not recieved order sinecce D
I've not recieved order since Nov, website rubbish, took my money . Never again!
November 28, 2025
Returned item in June
Returned item in June - no refund received and no response, despite contacting the company numerous times.
June 23, 2025
Greta website
Greta website , I’ve been using it for years now. I can only complain about the shipping . At times it takes forever .
January 2, 2025
disappointed in your company
I have sent the earrings back. They were to heavy. I returned to address on package. 90.00 $ I still have not received a refund. Very disappointed this is going on for months. I was approved to return them and I did that. Don’t think I will be doing business with you in the future. It is not been a pleasant experience for company of your caliber. I’m really surprised Maybe you can help. Barbara A Whiting
August 7, 2024
Returned items but no refund received
I returned my order on the 21st of March (the items arrived back at Eljae's warehouse on the 22nd of March) but I have not received my money back yet or an email to confirm they've processe/received my return. I have contacted the company since but have not heard back from them. Now I've lost my money (£60+) plus don't have the jewellery anymore. Very very bad experience
March 31, 2024
Unprompted review
Beautiful jewellery
September 17, 2023
My new favourite website!!
The items I ordered are absolutely beautiful! Such good quality.
One of the items I ordered must have been out of stock as I received an email and a refund almost straight after my order letting my know that it was unavailable, which was really great.
October 2, 2023
10/10 the shipping was on point
10/10 the shipping was on point, delivered with care, beautiful necklace!! I hope y’all make a silver initial chain !
September 21, 2023
Lovely earrings fast delivery well…
Lovely earrings fast delivery well packet came in a lovely pouch
May 7, 2023
Beautiful necklace
Beautiful necklace purchased from the range. Added some sample bits to the order and was super pleased with these and the quality. Can’t comment on longevity of the jewellery yet but first impressions are good,
April 12, 2023
Turned silver
January 17, 2023
I wouldn’t purchase
Not worth purchase. Items doesn’t look like what they post
February 9, 2023
Unprompted review
Notification of product back in stock
Notification of product back in stock , lovely and amazing quality of necklace received
December 19, 2022
I am still waiting on them to let me…
I am still waiting on them to let me know when the item will be shipped
November 25, 2022
GREAT PRODUCTS, POOR COMMUNICATION!!
Despite poor communication and website advertising the wrong arrival times (it said it would arrive in 3-5 working days but came 2 weeks later). I must said I am absolutely in love with my item and would defiantly purchase from them again,I will just bear in mind that I need to allow more time for the arrival! (No last minute orders I'm afraid!)
Also, company need to work on better comms as no one responds to emails.
October 10, 2022
Reply from eljae
Hi Tash,
Please note, you ordered an item that was on preorder at the time. You were sent an on the 2nd of October, confirming your dispatch date. You were also sent an email on the 7th of October in response to your email.
I have also checked the tracking of your order and can see that your order was delivered today, https://www.royalmail.com/track-your-item#/tracking-results/KB948677909GB.
If you need any further help please do not hesitate to contact us.
Clasp broke the first time trying to…
Clasp broke the first time trying to put the necklace on. Trying to fix myself but very disappointed that it broke right away.
September 22, 2022
Gorgeous and worth the money!
September 6, 2022
Have not received it yet so can’t…
Have not received it yet so can’t review how you did?
September 1, 2022
Undoubtedly the best jewellery I own
Undoubtedly the best jewellery I own. Fantastic quality and looks great!. I buy Eljae jewellery for my fam and friends and they love it too. The customer service I’ve received is second to none hence why I keep coming back time and time again <3
July 17, 2022
Unprompted review
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