I've not recieved order since Nov, website rubbish, took my money . Never again!
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Despite poor communication and website advertising the wrong arrival times (it said it would arrive in 3-5 working days but came 2 weeks later). I must said I am absolutely in love with my item and... See more
Company replied
All the products are perfects but the ploblem is about the delivery y’all should let us choose our mode of delivery as standard express or whatever and better tell us about DHL before paying like we... See more
Company replied
I returned my order on the 21st of March (the items arrived back at Eljae's warehouse on the 22nd of March) but I have not received my money back yet or an email to confirm they've processe/received m... See more
Company details
Written by the company
Fashion Jewellery reDEFINED
Contact info
United Kingdom
- help@eljae.co
- eljae.co
2.3
Poor
151 reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
It was fast delivery and like the…
It was fast delivery and like the pictures but I was sad that they messed up my order an forgot one of my bracelets but I email them and they handled it right away
March 25, 2021
Amazing brand, superb service
Really good service, came so quickly I was shocked when it arrived. It arrived within a day or two of my order and I made my order late at night. Beautiful jewellery, I got the gold items and they are so stunning and look elegant on the body.
Will be purchasing again from here.
March 22, 2021
💪🏻Very good response
March 15, 2021
Unprompted review
Worst website i have ordered from .
Worst website i have ordered from .. didn’t get my order cancelled twice for no reason!
March 10, 2021
Reply from eljae
Hi Zara,
Unfortunately, we have a system that automatically cancels high risk (fraudulent) orders. Due to this, orders are cancelled and refunded, along with an email explaining why. If you believe your order has been cancelled incorrectly, please send an email to help@lijolondon.co.uk and we will happily assist you.
I will definately buy another pieces in…
I will definately buy another pieces in the store. The pieces are super cute, have quality and the customer service is awesome, they're super helpful and patience.
The only thing is that I live in Portugal and with the Brexit the taxes are ... well, a little expensive..
February 27, 2021
Came so quickly
Came so quickly, sooooo clean, so happy, treated myself for my 30th as was made around the time I was born (Early 90s)
February 26, 2021
FAST SHIPPING & GREAT PACKAGING!
Came the next day after shipping notification, packaging was beautifully done and I loved my items. I will definitely be purchasing again soon.
February 25, 2021
It was a nice chain I love it thanks…
It was a nice chain I love it thanks once again
February 21, 2021
My order came on time and all the items…
My order came on time and all the items were perfect, surpassed my expectations which is great. Will certainly purchase some more bits in the future.
February 21, 2021
I still have not received my product…
I still have not received my product even after contacting you to let you know
February 5, 2021
Reply from eljae
Hi There,
We are so sorry to hear you have not received your parcel.
We have followed up via email with more information on Royal Mail's investigation on the whereabouts of your parcel. Please note that this process can take up to 5 working days. In the meantime, we have refunded the delivery cost, please allow 3-5 working days to see this back into your account.
We hope to have this solved for you as soon as possible.
Thank you for your patience.
came on time with no problems
January 26, 2021
Lovely product
Lovely product. Quick delivery and quick email response to my query.
January 22, 2021
Unprompted review
It’s a beautiful bracelet and the…
It’s a beautiful bracelet and the company did a very good job with packaging
January 16, 2021
Love!!
Love the rings! Look exactly as they are advertised on the website, great quality and quick delivery! 10/10 😊
January 16, 2021
Beautiful Products :)
Beautiful Products :)
They look even better than the Fotos.
Very satisfied!
January 12, 2021
Top quality products
Top quality products. I’m at my second order and I am deeply satisfied with they pieces! ✨
January 12, 2021
Unprompted review
I love all the items
January 12, 2021
Unprompted review
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