ELLATINOLONDON.COM Reviews 92

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 39 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, often describing items as stunning and well-made. Many people appreciate the prompt and fast delivery service, noting that orders arrive quickly and as stated. The staff also receives high praise for being helpful, friendly, and providing excellent service. However, some customers experienced issues with their orders, receiving items that were not as described in terms of style or color. A few other people also felt that the quality of some products was poor, with items feeling cheap or arriving stained, leading to disappointment and a reluctance to purchase again. There were also instances of faulty items and orders being lost or partially out of stock, which led to frustration for some.

What people talk about most

Product

People report positive experiences with the product, frequently praising the amazing quality and fashionable... See more

Quality

Customers consistently note positive experiences with quality, frequently praising items as amazing,... See more

Delivery service

Reviewers consistently express satisfaction with the delivery service, frequently highlighting its speed and... See more

Order

Consumers find order experiences to be largely positive, with many reporting fast delivery and great... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness and excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Love my new bags, super fast delivery on all but one which was royal mails fault. Communication was good and they were very helpful. Will definitely order more. Thanks x

Rated 4 out of 5 stars

Order 2 jumpsuits. Delivery was good. Unfortunately both jumpsuits not what I ordered. 1st jumpsuit correct colour but not the style I ordered. 2nd jumpsuit correct colour but was a top which is not o... See more

Rated 5 out of 5 stars

I just bought two stunning dresses in the flash sale. Both stunning summer dresses. All the clothes I get from Ellatino never disappoint. Affordable and stylish. The staff are all so lovely too xxx

Rated 5 out of 5 stars

Bought 2 coord sets. Both lovely and different from everywhere else. Fit was good and material was nice. Prompt delivery. Would highly recommend 😊


Company details

  1. Shopping & Fashion

Information provided by various external sources

Shop the lastest in all things fashion at Ellatino London


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

92 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Love my new bags

Love my new bags, super fast delivery on all but one which was royal mails fault. Communication was good and they were very helpful. Will definitely order more. Thanks x

November 19, 2025
Unprompted review
Rated 1 out of 5 stars

I wouldn't buy from them again

Parcel was delivered to incorrect address my fault, contacted royal mail they didn't follow procedures found out it was stolen contact numerous times to get them to make a claim, they didn't give a shit! Pulled back all my money so they lost out but shitty customer service no responses at all.

November 3, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing

Amazing, happy with every single item! Sometimes have to send back if don’t fit but the quality of everything is stunning so you can’t go wrong

October 2, 2025
Unprompted review
Rated 5 out of 5 stars

Bought 2 coord sets

Bought 2 coord sets. Both lovely and different from everywhere else. Fit was good and material was nice. Prompt delivery. Would highly recommend 😊

September 17, 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful dresses

I just bought two stunning dresses in the flash sale. Both stunning summer dresses. All the clothes I get from Ellatino never disappoint. Affordable and stylish. The staff are all so lovely too xxx

September 11, 2025
Unprompted review
Rated 5 out of 5 stars

Always the most Beautiful clothing

Always the most Beautiful clothing! 😍 I have been dressed by Ella Tino for years and years! The girls are also the best.
Love Ella-Tino! Get yourself to their amazing shop and grab some stunning outfits. Xx

July 1, 2025
Unprompted review
Rated 4 out of 5 stars

Order 2 jumpsuits

Order 2 jumpsuits. Delivery was good. Unfortunately both jumpsuits not what I ordered. 1st jumpsuit correct colour but not the style I ordered. 2nd jumpsuit correct colour but was a top which is not on there website. Sent a few emails and had correspondence sent photo's. They said they could replace the 1st jumpsuit. But didn't hear anything about 2nd. To much trouble as had to wait for email replys. So gave up and cut my loss. Didn't wish to pay for 2 deliveries and not get refunded. Would I order again most probably not.

May 26, 2025
Unprompted review
Rated 5 out of 5 stars

Orderd a bag

Orderd a bag, absolutely amazing can’t wait for the pastel to come back to order that too! Lovely girls and amazing quality ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

May 1, 2025
Unprompted review

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