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ELLATINOLONDON.COM Reviews 92

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TrustScore 4.5 out of 5

4.6

Shopping & Fashion
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Review summary

Created with AI, based on recent reviews

Looking at 39 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, often describing items as stunning and well-made. Many people appreciate the prompt and fast delivery service, noting that orders arrive quickly and as stated. The staff also receives high praise for being helpful, friendly, and providing excellent service. However, some customers experienced issues with their orders, receiving items that were not as described in terms of style or color. A few other people also felt that the quality of some products was poor, with items feeling cheap or arriving stained, leading to disappointment and a reluctance to purchase again. There were also instances of faulty items and orders being lost or partially out of stock, which led to frustration for some.

What people talk about most

Product

People report positive experiences with the product, frequently praising the amazing quality and fashionable... See more

Quality

Customers consistently note positive experiences with quality, frequently praising items as amazing,... See more

Delivery service

Reviewers consistently express satisfaction with the delivery service, frequently highlighting its speed and... See more

Order

Consumers find order experiences to be largely positive, with many reporting fast delivery and great... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness and excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Love my new bags, super fast delivery on all but one which was royal mails fault. Communication was good and they were very helpful. Will definitely order more. Thanks x

Rated 4 out of 5 stars

Order 2 jumpsuits. Delivery was good. Unfortunately both jumpsuits not what I ordered. 1st jumpsuit correct colour but not the style I ordered. 2nd jumpsuit correct colour but was a top which is not o... See more

Rated 5 out of 5 stars

I just bought two stunning dresses in the flash sale. Both stunning summer dresses. All the clothes I get from Ellatino never disappoint. Affordable and stylish. The staff are all so lovely too xxx

Rated 5 out of 5 stars

Bought 2 coord sets. Both lovely and different from everywhere else. Fit was good and material was nice. Prompt delivery. Would highly recommend 😊

Company details

  1. Shopping & Fashion

Information provided by various external sources

Shop the lastest in all things fashion at Ellatino London

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

92 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 3 out of 5 stars

Ordered the Londyn fluffy 3 piece

Ordered the Londyn fluffy 3 piece, the one that looks like SKIMS. It came with a hole in trousers, however I got partially refunded with the same day which I was very happy with. It is super warm and cosy, however after a few wears the top began to look really scrappy and cheap. The cardigan had some hard plastic bits sticking out around the neck but was ok after I picked them out. Overall for £50 I would not have been happy with the quality, but with the discount I was given it was definitely ok.

November 4, 2020
Unprompted review
Rated 5 out of 5 stars

I have ordered from Ellatino previously…

I have ordered from Ellatino previously and their service is nothing short of amazing.

I recently purchased an item from this company and mistakenly selected an “In-store collection”. In a fluster, I emailed the customer service team explaining my faux pas. Within 5 minutes I received a response stating that they would post the item to my house in Surrey, Greater London as a “goodwill gesture”.

It is so important to support smaller businesses during such difficult times. Personal touches to the service reinforce the importance of ensuring such companies thrive.

Thank you Ellatino team!

October 21, 2020
Unprompted review

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