ELLATINOLONDON.COM Reviews 92

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 39 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, often describing items as stunning and well-made. Many people appreciate the prompt and fast delivery service, noting that orders arrive quickly and as stated. The staff also receives high praise for being helpful, friendly, and providing excellent service. However, some customers experienced issues with their orders, receiving items that were not as described in terms of style or color. A few other people also felt that the quality of some products was poor, with items feeling cheap or arriving stained, leading to disappointment and a reluctance to purchase again. There were also instances of faulty items and orders being lost or partially out of stock, which led to frustration for some.

What people talk about most

Product

People report positive experiences with the product, frequently praising the amazing quality and fashionable... See more

Quality

Customers consistently note positive experiences with quality, frequently praising items as amazing,... See more

Delivery service

Reviewers consistently express satisfaction with the delivery service, frequently highlighting its speed and... See more

Order

Consumers find order experiences to be largely positive, with many reporting fast delivery and great... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness and excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Love my new bags, super fast delivery on all but one which was royal mails fault. Communication was good and they were very helpful. Will definitely order more. Thanks x

Rated 4 out of 5 stars

Order 2 jumpsuits. Delivery was good. Unfortunately both jumpsuits not what I ordered. 1st jumpsuit correct colour but not the style I ordered. 2nd jumpsuit correct colour but was a top which is not o... See more

Rated 5 out of 5 stars

I just bought two stunning dresses in the flash sale. Both stunning summer dresses. All the clothes I get from Ellatino never disappoint. Affordable and stylish. The staff are all so lovely too xxx

Rated 5 out of 5 stars

Bought 2 coord sets. Both lovely and different from everywhere else. Fit was good and material was nice. Prompt delivery. Would highly recommend 😊


Company details

  1. Shopping & Fashion

Information provided by various external sources

Shop the lastest in all things fashion at Ellatino London


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

92 reviews

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No history of asking for reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Brilliant quality clothes

The service was quick and efficient. I used clock and collect and it was ready for me to collect the next day even though it said up to three days.
The clothing was excellent quality so really pleased.
The only thing I would say is the curve sizing can be a little smaller than stated so try to make sure that it is sized more accurately as some curvey ladies like clothes to be a looser fit rather than a snug fit.
My outfit was perfect for me.
Well done Ellatino for the lovely clothes and accessories you stock. Loving the bright colours by the way.

May 3, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend Ellatino

First time buying from Ellatino and absolutely love the clothes ranges! Unfortunately for me the sizing was just too small so I am gutted but I have to say, I returned all of my items and got a refund and the process was effortless! Thank you so much….please let me know if your range ever goes slightly bigger or if I lose a few pounds I’ll be back for sure.

May 16, 2025
Unprompted review
Rated 5 out of 5 stars

This is my fave clothing…

This is my fave clothing boutique/website and have been shopping with them for a few years now, gorgeous products and great customer service whenever I have needed it 💕

May 6, 2025
Unprompted review
Rated 1 out of 5 stars

3 FAulty bags

I ordered 3 bags. Everyone has a fault on the lock. Very poor quality.
However I contacted customer service a few times no reply. I sent the bags back it showed delivered no reply.
BAD customer service and all 3 bags ordered faulty. This is not good enough!
The 1 star was for the clothes I recieved they were OK.
DO not buy and bags. Very poor quality and BAD customer service!!!

March 5, 2025
Unprompted review
Rated 5 out of 5 stars

Love Ellatino London

Love Ellatino London. Great selection of clothing. Have purchased many holiday outfits and they have had a lot of compliments 🩷

April 28, 2025
Unprompted review
Rated 5 out of 5 stars

Everything was delivered quickly and I…

Everything was delivered quickly and I am in the United States. My only complaint was a couple things that didn’t look good on me, but probably would look good on everybody else. The slippers are to die for.

April 9, 2025
Unprompted review
Rated 5 out of 5 stars

The best place to shop

Absolutely the best place to shop. Have been online shopping with Ellatino now for last 2 years, also my 16 year old daughter loves all the clothing ranges., Clothing arrives so fast and very easy returns if not suitable. Happy customer 10/10 ❤️

April 1, 2025
Unprompted review
Rated 2 out of 5 stars

Ordered a set for my holiday I had an…

Ordered a set for my holiday I had an email stating- dispatched with tracking number. Two weeks later royal mail still never had parcel. After contacting PayPal and Ellatino I waited 3 days for a response to then be told item was sold out . Got my full refund which is good of them. Maybe there needs to be some form of process in place where if something isn't in stock. Contact the buyer - or send refund as soon as you know. Not over 2 weeks later after the buyer contacts you. Lovely outfits on their website though 😍

March 21, 2025
Unprompted review
Rated 5 out of 5 stars

First time ordering clothes

First time ordering clothes, as ordered bags before. Absolutely love my 3 piece, flared leggings, top and over top. Good material, comfortable and delivery quick. Not too flared for me either as I was pleasantly surprised that they suited me as only use to straight leg or tight fitted leggings. Very happy with product.

January 30, 2025
Unprompted review
Rated 5 out of 5 stars

I love the quality of the clothing as…

I love the quality of the clothing as it’s always nice and thick material and even after one wash it still looks exactly the same from when you brought it. No bobbling over the item which is a big bonus for me and it’s a pet hate of mine. I would say your clothing is worth the money and keep up what your doing and it’s great.

January 15, 2025
Unprompted review

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