What a great store! I saw they had a bag in stock by Versace that you couldn’t get anywhere anymore. I had questions about it and called their number and they promptly called me back. The bag arrived... See more
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Would definitely recommend Ellie Belle for high-end apparel, shoes, bags and jewelry. I ordered a pair of Gucci sandals at a fantastic price! I wanted them by a certain day for an event and Katy Ande... See more
Whoever is running this company, BRAVO!! They know Customer Service. My order was late, and they emailed me updates any chance they could letting me know what was going on. Full transparency. And S... See more
Ordered a pair of boots 23rd Sept., but they were the wrong size. It cost £76 plus to return them and athough Ellie Belle received them on 10th October (UPS have a signed receipt) I have still not re... See more
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Company details
Written by the company
Ellie Belle – Designer Fashion, Beauty & Bespoke Tailoring Ellie Belle is a premier boutique based in Eden Prairie, Minnesota, offering a cselection of women’s and men’s designer fashion, beauty, and custom tailoring services. Our collection includes hand-selected pieces from leading European fashion houses, sourced with care and authenticity from trusted global partners. We specialize in private shopping experiences, expert bridal and formalwear alterations, and bespoke gown design, all delivered with one-on-one attention in our appointment-only boutique. From timeless silhouettes to statement styles, every detail at Ellie Belle is designed to make our clients feel seen, styled, and exceptional. We are committed to providing thoughtful service, authentic pieces, and a shopping experience you can trust. Visit our Eden Prairie boutique or shop online.
Contact info
16570 West 78th Street Suite 120, 55346, Eden Prairie, United States
- +1 (800) 771-3948
- contact@elliebelle.com
- elliebelle.com
4.3
Excellent
97 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 33% of negative reviews
Typically replies within 24 hours
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Love my new purse
Love my new purse. It was packed very well. Ordered on a Tuesday and got it 2 days later.
December 1, 2024
Unprompted review
Where is my refund??
Ordered a pair of boots 23rd Sept., but they were the wrong size. It cost £76 plus to return them and athough Ellie Belle received them on 10th October (UPS have a signed receipt) I have still not received my refund! I have had a couple of emails saying it is being actioned but still nothing. I'm still over £230 out of pocket. I have kept all copies of paperwork and emails to prove.
September 23, 2024
Unprompted review
Reply from Ellie Belle
Hi I Turner,
Thank you for sharing your feedback. Our product descriptions state sizing. It appears you needed a UK size 5, but chose a US size 5.
We offer free returns for all customers, including international orders, and recommend selecting this option at checkout to avoid return shipping fees. Your refund was processed and issued to your Visa card.
If there’s anything further we can assist you with, please reach out. We’re here to help.
Best regards,
The Ellie Belle Team
Reply from Ellie Belle
Hi Ili,
We’re sorry to hear about your experience and any confusion regarding your order status. Our records show that our team connected with you today via live chat and email, and that your order, placed on Monday 11/11, has already shipped. A shipping confirmation email with tracking details was sent to your email—please check your spam or junk folder in case it landed there.
We appreciate your patience and are committed to ensuring a positive experience with Ellie Belle. If there’s anything further we can assist with, please don’t hesitate to reach out.
Best regards,
The Ellie Belle Team
Terrible experience & Poor Customer Service
I recently had a terrible experience with this company that I feel compelled to share. I ordered a pair of shoes, and when they arrived, I was shocked to find they were damaged—specifically, the stones were loose. I documented everything with photos and videos and communicated directly with the manager, Marcus, who assured me that the damaged fee would be waived.
So, imagine my frustration when I found out they still charged me a return fee despite the clear proof of the defect. It honestly makes no sense. How can a company claim to care about customer satisfaction yet stick you with a fee under such circumstances?
My dealings with the customer service team were equally disappointing. There was a noticeable lack of support or understanding of my situation, which added to my frustration. This has not only left me feeling unhappy but has really soured my perception of the brand as a whole.
I am seriously considering sharing my experience widely because I think it’s only fair for potential customers to understand what they might face. If you’re seeking decent service and quality control, I suggest you think twice before shopping here. Again, that’s not true there was definitely visible damage to the shoes you all are lairs which is why I will never shop here again.
September 30, 2024
Reply from Ellie Belle
Thank you for sharing your experience. We take all feedback seriously and want to clarify that, upon inspection, no damage was found on the shoes you returned. We strive to apply our policies fairly and ensure transparency in each case.
We apologize if there was any misunderstanding, and our team is here to address any further concerns you may have. Please feel free to reach out to us directly for assistance.
Best regards,
The Ellie Belle Team
I never purchased anything
I never purchased anything . Someone stole my information and used it at your store
November 4, 2024
Reply from Ellie Belle
We’re sorry to hear about this issue. In cases of unauthorized transactions, we recommend contacting your financial institution directly, as they can best assist with securing your account and investigating the matter.
Please let us know if there’s anything specific we can help with.
Best regards,
The Ellie Belle Team
Christy went up and beyond
Christy went up and beyond, anyone I have ever dealt with before!! She made this order smooth and flawless, got
Me out of the Dog House! But thank you again for all you have done for us!!
November 7, 2024
My $130 order turned to $260 with added…
My $130 order turned to $260 with added fees, shipping, duty
Edit: I did complete my purchase…order EB2144
October 30, 2024
Reply from Ellie Belle
Hi Damir,
Thank you for your feedback. If you order from outside the United States, we collect duties at checkout to ensure smooth delivery and avoid surprises at your door. These charges are import tariffs set by your government, not by Ellie Belle, and are paid directly to your customs authorities. We aim for transparency in the checkout process, this is why we display these fees at checkout, so customers can decide whether to proceed with the order or not. We strive to make this clear during the checkout process, and we're sorry for any misunderstanding. Please feel free to reach out if you have further questions.
Best regards,
The Ellie Belle Team
Still waiting for my order
October 10, 2024
Reply from Ellie Belle
Hi Janice,
Thank you for your patience. Great news—your order is out for delivery today. You can track it using your USPS tracking number: 9436211206239162737400. If you have any other questions, feel free to reach out to us at support@elliebelle.com. We appreciate your support and hope you enjoy your purchase!
Andy
Ellie Belle Customer Service Team
I was so impressed with the customer…
I was so impressed with the customer service at Ellie Belle. They were so helpful and responsive, and my order arrived quickly. The bag itself is even more beautiful in person than it looked online. I'm so happy with my purchase!
September 19, 2024
Katy was very professional and warm
Katy was very professional and warm. Great customer service.
September 11, 2024
Unprompted review
Shipping surprise
Perfect item, fast shipping, great communication, low Price. But the thing i found unacceptable is to be shipped clothes of that price in a bag with tape around it . I expected at least it would be in a box .
August 26, 2024
Great Experience!
Ring is great, sized well, and they emailed me immediately after purchase to confirm my credit card details. I responded quickly and they got right back to me after hours.
July 25, 2024
They ship fast internationally!!
They ship fast internationally, you get the exact product that you see online, and they have money back!! This is by far my best experience shopping online in a long time!
July 26, 2024
My experience
My experience, it was not bad. Only one thing the T-shirt was too small . Thank you
July 10, 2024
Great service
The product was delivered as ordered. The shoe did not fit, but the return was also easy to process.
May 28, 2024
Would definitely recommend Ellie Belle…
Would definitely recommend Ellie Belle for high-end apparel, shoes, bags and jewelry. I ordered a pair of Gucci sandals at a fantastic price! I wanted them by a certain day for an event and Katy Anderson answered all my concerns and was very helpful. Will definitely order from them again because they care about their customers!
May 16, 2024
My delivery didn’t arrive as scheduled…
My delivery didn’t arrive as scheduled infact not even after a week yet
May 16, 2024
Reply from Ellie Belle
Hello Vipin,
I have checked the status of your order, and it appears that the package has been held up in transit for several days. Unfortunately, shipping can sometimes encounter unexpected delays and other unforeseen circumstances. While we have no control over the carriers once we hand over the package, we understand how frustrating this can be and assure you that we are doing everything possible to ensure your package arrives to you.
We recommend keeping an eye on your tracking number for updates. We will keep you informed with any new information and provide a revised delivery estimate as soon as we have more details. Thank you for your patience and understanding. If you have any further questions or concerns, please do not hesitate to contact us.
The Ellie Belle Team.
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