Ellis Home Interiors Reviews 

319
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 33 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, often exceeding expectations and arriving in perfect condition. The exceptional delivery service is frequently highlighted for its efficiency, promptness, and excellent communication. Reviewers describe the overall service, from ordering to receiving items, as smooth and problem-free. Many customers express strong satisfaction, planning future purchases and recommending the company. They appreciate the careful packaging, ensuring products arrive undamaged, and the clear communication throughout the process.

What people talk about most

Product

Customers consistently note positive experiences with product quality and appearance, often describing items... See more

Delivery service

People report positive experiences with delivery service, highlighting its efficiency and promptness.... See more

Quality

Clients share positive opinions on quality, with many reviewers describing products as gorgeous, well-made,... See more

Order

Customers had positive experiences with their orders, often praising the ease of the ordering process and the... See more

Service

Reviewers consistently express satisfaction with the service received, describing it as brilliant and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Perfect transaction from purchase to delivery. Absolutely love my olive coloured couch. Also you can track your delivery which means no waiting around. Id defo purchase from here again. X

Rated 5 out of 5 stars

Excellent company to purchase from. I bought two dining chairs online, but when we received them, they were not quite the same as what we had. The chairs were well made and of good quality. There was... See more

Rated 5 out of 5 stars

Very happy with the service and product received from Ellis Home Interiors. We bought a beautiful solid wood bookshelf which was received quickly and delivered by a great team. Would happily shop with... See more

Rated 5 out of 5 stars

Ordered two bedside tables and requested quick delivery if it was possible. Nothing too much trouble and items arrived sooner than initially planned. Good old fashioned customer service


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Decoration and Interior Design Store
  4. Furniture Accessories

Written by the company

Ellis home interiors is an in-store and online furniture retailer specialising in furniture & interiors collections.


Contact info

4.9

Excellent

TrustScore 5 out of 5

319 reviews

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No recent history of asking for reviews

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4.9

All reviews

(319)

29 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic service

From the first point of contact the customer service was excellent Mitchel went above and beyond with the update on my order
Fantastic service I would definitely recommend Ellis Home Interiors

October 25, 2023
Unprompted review
Rated 5 out of 5 stars

Quality Kitchen Stools

We ordered two kitchen stools from Ellis Homes blind off the web site and when we received them we were over the moon with the excellent quality of the product. We have ordered may item from the web but these bar far are the best we have received. Value for money couldn’t fault you. Thanks

October 24, 2023
Unprompted review
Rated 5 out of 5 stars

Great service

Have been looking for this lamp stand for some time so I was thrilled to find it at a more reasonable price. Arrived within a few days. Very well packaged. Excellent delivery service. Great communication

October 26, 2023
Unprompted review
Rated 1 out of 5 stars

Poor customer service

I purchased a the zenith tv entertainment unit in March this year. The fittings weren’t very sturdy for the weight of the tempered glass shelf and in hindsight I should have returned it immediately however given the price of returning a heavy piece of furniture I kept it. Two of the fittings have snapped over time due to the weight and the shelf has collapsed. I contacted the company and spoke to a very helpful person on the phone. I supplied evidence of the broken fittings. They agreed to send the email on to the supplier. I requested additional fittings to enable me to put the item back together. I received an email from Jaden, advising I was out with the time frame for any help with the faulty furniture. Very disappointing. Furniture shouldn’t only last six months.

October 23, 2023
Unprompted review
Rated 5 out of 5 stars

Great price and speedy delivery

Ordered on 06.10.23, and was delivered 13.10.23. Never have I ordered a large piece of furniture that’s been delivered within a week, especially one that also doesn’t charge a ridiculous delivery charge (a couple of other retailers selling this item wanted £60+ just for delivery).
The drivers communication was great and were polite and efficient when delivering.
The only (very slight) grumble with the delivery company was that I had an email telling me it was being the next day. There was no ‘your order is ready for delivery, please contact us’. I appreciate that some people won’t have an issue with this, but I work away. Regardless, I contacted them and rearranged delivery for the Friday. So happy all round!
Would highly recommend Ellis

October 13, 2023
Unprompted review
Rated 5 out of 5 stars

Stunning vase

I absolutely love this vase and was incredibly impressed with the speedy delivery. Now in situ it’s absolutely gorgeous.

September 18, 2023
Unprompted review
Rated 5 out of 5 stars

I recently bought the Tromso chest of 6…

I recently bought the Tromso chest of 6 drawers, and am absolutely delighted with them. A very sturdy, well made piece of furniture which assembled very well, no problems. Would certainly recommend this company , and the prices are very good. Thanks

September 14, 2023
Unprompted review
Rated 5 out of 5 stars

The quality of the wardrobe is so much…

The quality of the wardrobe is so much greater than we expected! It’s amazing and we love it . The service from ordering to receiving it was super smooth. Thank you so much , Ellis home interiors, we’re so glad we found you and will make sure to share our experience with our friends! All the best, Sandra x

September 4, 2023
Unprompted review
Rated 5 out of 5 stars

Good quality of dinin table.

We ordered a nice dining table couple of weeks ago and it was delivered on time last friday. Shipping company carried the parts into the living room and gave us short brief about installation. It was very easy to install even if you are alone but your need another person to roll over it on the stands (it is good quality of table and heavy).
Boxing was very good and there was no damage in any part of the item.
Mechanism is working fine.
It worths every penny that we paid in our opinion. Thanks.

September 8, 2023
Unprompted review
Rated 5 out of 5 stars

We recently purchased bedroom…

We recently purchased bedroom furniture, order arrived within a few days of purchase much quicker than expected. Communication & delivery very good. Bed side cabinets and chest of drawers were already built we just had to build the bed. Instructions were straight forward and easy to follow. The furniture is very nice, looks really good and I would certainly recommend Ellis Home Interiors.

August 4, 2023
Unprompted review
Rated 5 out of 5 stars

Purchase of Dining Table

I cannot fault this company. They supplied an oak dining table at a fair price and delivered it quickly. The ordering process via their website was simple and quick. Their courier kept us well-informed regarding the delivery. I am a happy customer and will probably check their website next time I'm in the market for something they sell.

August 21, 2023
Unprompted review
Rated 5 out of 5 stars

Very happy with my purchase of 4…

Very happy with my purchase of 4 upholstered swivel dining chairs..they compliment my new glass table perfectly.. as well as being really comfortable and functional, the price was very attractive too!..quick response to my online order and delivery was 2 days early!..first class service from Ellis Home Interiors

August 17, 2023
Unprompted review
Rated 5 out of 5 stars

Good website and helpful staff

Good website and helpful staff. I ordered two large sculptures and they arrived within 24 hours and were well packed so no damage. Great service and items were as described on the website.

August 14, 2023
Unprompted review
Rated 5 out of 5 stars

Good customer service & great prices

I ordered a pair of sun loungers from Ellis Home Interiors which was very competitively priced. The following day I was informed of a stock error, and there was only 1 left. I decided to buy the one they had (due to the great price) and source the second one elsewhere.
Unfortunately the other supplier let me down massively, and I found myself in a situation where the lounger I had ordered from Ellis was already dispatched and there were no more options left to source another one elsewhere.
I spoke with Mitch at Ellis about the situation and he very kindly managed to cancel the order with the manufacturer, despite the product being already dispatched. On top of that, I see my refund is already credited back to my credit card 2 days later.
I'd also note that the communication was very good - in spite of the stock error, I was informed immediately and they tried to reach me by both phone and email. While the stock error wasn't a brilliant start, I have contacted several suppliers of this lounger and around half of them were having similar stock level errors, so I believe this is a bigger issue with the manufacturer.

August 8, 2023
Unprompted review

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