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El Monte RV - San Francisco Reviews 

87
TrustScore 4.5 out of 5

4.4

6301 Scarlett Ct, 94568 Dublin, CA, US


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Rated 3 out of 5 stars

Over all great costumer service at the Dublin (SF) location. We had an issue with an ant problem in the motor home we rented and the smell of cigarette smoke in the over head bunk above the driver and... See more

Company replied

Rated 5 out of 5 stars

I got exactly what I needed on somewhat short notice. From the communications by email up to dropping off the RV at the end of the trip, everyone was easy to work with.

Company replied

Rated 5 out of 5 stars

We enjoyed our experience with Dublin (San Francisco) El Monte RV. We rented an RV for a week traveling to 3 states. The staff was friendly and helpful. The facility is clean and well maintained. I'd... See more

Company replied

Rated 5 out of 5 stars

Terrific experience with El Monte RV! We rented a 26’ practically new Class C for a long weekend trip. The rental process was very easy, their agent (Milan) did a great job showing us “the ropes”. The... See more

Company replied


Company details

  1. Recreational Vehicle Rental Agency

Written by the company

El Monte RV began in 1970 with a simple mission: to help people discover the freedom and joy of RV travel. From one location to a nationwide network, we've spent over 50 years helping families and adventurers from around the world explore the open road. At El Monte RV, we’re more than just RV rentals—we’re your gateway to unforgettable journeys. Whether you're cruising through national parks, scenic coastlines, or hidden gems across America, our team is here to support you with well-maintained vehicles, expert guidance, and a passion for adventure. We believe in exceptional service, quality RVs, and creating lasting memories—one road trip at a time.

Making every mile memorable.

Written by the company

Over 50 years of RV experience, we are industry pioneers with a trusted reputation for quality and guest service. Offering tailored vehicle demonstrations at pickup and 24-7 roadside assistance, our crew is with you every mile.
Road-Ready Fleet
Choose from a range of late-model, feature-rich RVs, professionally cleaned and inspected after every trip for your safety and ease.
From Coast-to-Coast
With locations across the country and flexible rental options, renting an RV with us is simple and stress-free. Whether you are planning ahead, or booking last-minute, we are here to get you on the road.

Contact info

We provide unforgettable journeys.

We work as a team to provide special offers to encourage memories.

4.4

Excellent

TrustScore 4.5 out of 5

87 reviews

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4.4

All reviews

(87)

574 reviews in the last 12 months

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Rated 4 out of 5 stars

The RV was very clean and a newer model…

The RV was very clean and a newer model vs other rentals I've used before

January 13, 2026
El Monte RV - San Francisco logo

Reply from El Monte RV - San Francisco

Dear Issac,
Thank you so much for taking the time to leave us a positive rating. It’s much appreciated!

Rated 5 out of 5 stars

Great RV Rentals

This is the 4th time we rented an RV from El Monte RV and have been very satisfied and delighted with their Vehicles as much as their service.
Each one of their RV's were really good, spacious, in great condition , came with a fully stocked kitchen appliances & cutlery ( which saved us the hassle of packing kitchen wares with us). We rented a size 30 RV this time and it was in a very good condition , very spacious and with good amount of moving space ( even without the slide out expanded). There was a good amount of cabinets, drawers, storage space. The RV also came with a big TV ( which we used as a smart TV using our own HDMI cables and connections), spacious refrigerator, freezer, gas with burners and a microwave.
While giving us a demo of the RV, Mr Milan Gandhi was very helpful, went through each and every feature of the RV at length & very meticulously and also made sure to promptly resolve some minor functionality in the RV that was noticeable to us.
Great Service and Customer interaction by Mr Milan Gandhi !
Overall, it has been a great and satisfying experience everytime we rented an RV from the business and will come back to them again !!

November 22, 2025
Unprompted review
El Monte RV - San Francisco logo

Reply from El Monte RV - San Francisco

Thank you for choosing El Monte RV for the 4th time! We're thrilled you continue to be satisfied with our vehicles and service. We're glad the RV met your expectations with its spacious design, storage, and amenities. Thank you for the kind words about Mr. Milan Gandhi's thorough demo and excellent customer service. We appreciate your loyalty and look forward to your next adventure with us!

Rated 1 out of 5 stars

Terrible communication

Terrible communication. No reply to emails or calling back after multiple missed calls because we had issues with the RV. We had gas leakage, mirrors that could not be adjusted, and dead batteries almost every day even after hook up it charging them all day by driving. Never again.

January 3, 2026
El Monte RV - San Francisco logo

Reply from El Monte RV - San Francisco

We’re sorry to hear you had trouble reaching us . We understand how important it is to have prompt support, especially when you're traveling, and we take communication very seriously.

Our customer service team meets weekly as a team to review feedback and to ensure we provide the best possible support. We deeply appreciate you taking time out of your travels to try to contact us and would love to hear more about your experience so we can address any issues and improve our service.

Please reach out to us directly at guest.services.usa@thlonline.com so we can resolve your concerns.

Thank you for your patience and feedback.
El Monte RV Rentals

Rated 5 out of 5 stars

Only thing

Only thing, the coach door had no striping or did not seal when shut leading to extremely loud freeway noise.

January 4, 2026
El Monte RV - San Francisco logo

Reply from El Monte RV - San Francisco

Evan, Thank you for the feedback! We are happy to hear that you had a positive experience, and will note the seal to the branch management.

Thanks,
El Monte RV Rentals

Rated 5 out of 5 stars

The service was very good

The service was very good. Nice people and a solid camper

December 3, 2025
El Monte RV - San Francisco logo

Reply from El Monte RV - San Francisco

We're glad you enjoyed your experience! Thank you for your positive feedback, we appreciate you taking the time to share. It was a pleasure having you as our Guests.

Rated 2 out of 5 stars

Vehicle was older than promised

Vehicle was older than promised, ovem didn’t work, hot shower stopped working after 2 days. Very noisy during driving even in roads. Store manager very impolite when we returned the vehicle.

November 30, 2025
El Monte RV - San Francisco logo

Reply from El Monte RV - San Francisco

We appreciate you bringing these issues to our attention. We're sorry the vehicle's condition, amenities, and noise levels did not meet expectations, and for the impolite service you experienced. We'll review these points. Please feel free to reach out to us at guest.services.usa@thlonline.com so that we can meet as a team to review this.

Rated 5 out of 5 stars

Listen ccarefully

quick easy, great personnel helping all process. Specifically, "Milan" was very friendly, informative, patient and helpful in orienting us on functions on 2 RV's we picked up. Similar experience upon turn in. Thank you.

November 27, 2025
El Monte RV - San Francisco logo

Reply from El Monte RV - San Francisco

We're happy to hear that the process was quick and easy, and that our personnel, specifically Milan, was helpful. We appreciate your positive feedback regarding the informative orientation and friendly assistance you received during pickup and return. Thank you!

Rated 5 out of 5 stars

Excellent experience

Rv was in new condition and the staff was very friendly. Would definitely rent from this location again

November 26, 2025
El Monte RV - San Francisco logo

Reply from El Monte RV - San Francisco

We're happy to hear that you had a great experience with the RV and our team! Thank you for your positive feedback; we appreciate your recommendation.

Rated 1 out of 5 stars

Catastrophic rental, avoid at all costs!

Never again. Avoid at all costs. We rented an RV (via Motorhome Republic / El Monte RV, in Aug 2025. The vehicle was advertised as a 2024 model — but a VIN check proves it is a 2022 model. That is false advertising.

The RV was in catastrophic condition: broken and detached armrests, ripped upholstery, torn panels, exterior lockers that don’t lock (we couldn’t secure our belongings), filthy dishes and outdoor furniture, defective outlets, non-working tank indicators, and automatic leveling that practically never worked. The central A/C died after three days; repairs failed and we were forced to pay for three motel nights (USD 628) because it was impossible to sleep in the RV. We found used earplugs and debris on the floor at pick-up.

We filed detailed complaints (with photos and emails) without receiving compensation.

This company’s advertising is misleading and the equipment provided is unacceptable. We strongly advise all travelers to avoid Motorhome Republic / El Monte RV for rentals — do not trust the model year or the photos; inspect, verify the VIN, and demand written proof before driving away.

ANSWER TO YOUR REPLY:

Thank you for your public reply, but it feels entirely generic and disconnected from the real situation. We have already sent three detailed emails (Aug 18, Sep 3 and Sep 23) with full photo evidence, VIN verification proving the RV was a 2022 model instead of the advertised 2024, and proof of the A/C failure after only three days, the filthy condition of the vehicle, and its overall poor state.

To date, no one has ever replied or followed up, neither from your “customer care” address nor from Motorhome Republic. If you truly wish to resolve this matter rather than issue standard apologies, please contact me directly and reference Reservation IM44549012-HXO861187/1.

If your team sincerely intends to fix this situation.

August 15, 2025
Unprompted review
El Monte RV - San Francisco logo

Reply from El Monte RV - San Francisco

Hi,
We are very sorry to hear that you experienced significant technical malfunctions with your RV during your trip! We understand that these problems caused considerable inconvenience, disrupted your travel plans, and severely impacted your overall experience.
Ensuring our vehicles are in excellent working order is paramount, and it is clear we failed to deliver on that promise in your situation. We take all feedback regarding vehicle performance and safety extremely seriously. Our team is dedicated to rigorous maintenance and pre-rental inspections to prevent such occurrences. Our customer service team meets weekly as a team to review feedback and to ensure we provide the best possible support. If you’d like to share more details, please email customer.care.USA@thlonline.com—your feedback helps us improve.

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