Hired a lot of RVs, this one isn't a fond memory
Quality: 3
Value for money: 3
Reply from El Monte RV
Thanks for taking the time to leave a review! If you would like to discuss further, please reach out!
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The information on this page is based solely on product reviews written by customers of El Monte RV via Trustpilot.
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The queen bed was mostly memory foam making it very hard to turn over or get out of the bed in the small area. The steering for the RV was very loose and had lot of play in the steering.
Quality: 4
Value for money: 3
Reply from El Monte RV
Thank you for your review. We appreciate your feedback!
The large class C was perfect for my family, by having a camper we could stay in Parks or close enough to walk to buses or directly to the trail head
Quality: 4
Value for money: 4
Reply from El Monte RV
Thank you for your review. We appreciate your feedback!
Good Trip, Frustrating RV
Quality: 3
Value for money: 3
Reply from El Monte RV
Thank you for your honest review! We will review your case further.
Great experience
Quality: 5
Value for money: 5
Reply from El Monte RV
Thank you for your kind feedback!
Well equipped. Wish it had a broom to sweep. Everything worked as advertised except the house battery would not charge from shore power.
Quality: 4
Value for money: 4
Reply from El Monte RV
Thanks for your review. We appreciate hearing from our guest and will look into solutions for the battery!
Disappointing Experience From Start to Finish
Quality: 1
Value for money: 1
Reply from El Monte RV
Thank you for your honest feedback! We have passed this along to management and if you wish to discuss further, please reach out to guest.services.usa@thlonline.com.
Really good experience. RV was clean and new, pickup and return was fast and easy
Quality: 5
Value for money: 5
Reply from El Monte RV
Thank you for taking a moment to let us know how your trip went!
Good Quality
Quality: 5
Value for money: 4
Reply from El Monte RV
Thank you for your feedback!
A lot of space
Quality: 4
Value for money: 5
Reply from El Monte RV
Thank you for your feedback!
Bad Quality and Service
Quality: 1
Value for money: 2
Reply from El Monte RV
Thank you for sharing your honest feedback! Please reach out to guest.services.usa@thlonline.com to discuss further.
Had to dump three times, doesnt hold much water or waste.
Quality: 4
Value for money: 4
Reply from El Monte RV
Thank you for your feedback!
I was very pleased to find my unit had a slide out! I wasn’t expecting it but sure happy for the extra room! Everything worked perfectly on our annual trip to the Indianapolis 500!
Quality: 5
Value for money: 5
Reply from El Monte RV
Thank you so much for your kind feedback!
The motorhome would of been fine if it clean when we collected it
Quality: 3
Value for money: 4
Reply from El Monte RV
Thank you so much for this review! We will pass it along to management for review.
WE REALLY ENJOYED THE WEEKEND IN IT.
Quality: 5
Value for money: 5
Reply from El Monte RV
Thank you so much for this kind feedback!
They charged 5x the price then took my deposit because of a small issue that was not my fault and customer service refused to respond
Quality: 3
Value for money: 1
Reply from El Monte RV
Thank you for your honest review. This has been escalated to management for review.
good power, decent economy considering the vehicle, kitchen table would not stay up, external storage bin locks are super cheap and frustrating to use. The set up and use video definitely helps.
Quality: 3
Value for money: 3
Reply from El Monte RV
Thank you for your honest feedback!
Robust vehicle. Lot of space.
Quality: 4
Value for money: 5
Reply from El Monte RV
Thank you for your positive feedback!
Most of everything fine . A towel hook in the bathroom loose and could no be tighten . Loose dinette cushions
Quality: 4
Value for money: 4
Reply from El Monte RV
Thank you for your comments, we truly appreciate them.
It was an outdated camper van. All the batteries died during the trip. Therefore, nothing worked at -4 degrees Celsius – no heating at all. It was very cold inside. Camping chairs were charged for but weren't included.
Quality: 1
Value for money: 1
Reply from El Monte RV
Thank you for your comments and feedback.