I’ve been completely satisfied with the service. They’re the only auction house that doesn’t charge sellers a single penny, which makes the entire selling process simple and hassle-free. Their experti... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Staff very helpful and efficient, sent many pictures of the item and useful condition report. Have purchased a few items from this auction house and they have all been very well packaged. The only ni... See more
We bid on the auction and won an item the staff were helpful and polite. The item was as described. Delivery was exceptionally fast insured and tracked. We would definitely buy from this saleroom aga... See more
I've used a number of auction houses and Elmwood's is by far the most helpful. They include shipping options within their invoicing which is an option but not obligatory. I've not known this before... See more
Company details
Written by the company
Established in 2017, Elmwood’s is an innovative and expansive marketplace for luxury. Known for its live and online auctions, as well as its Private Sales division, our mission is to make buying and selling luxury more accessible and user friendly in this digital age. Our client-first approach has made us one of top Jewellery, Watch and Luxury auction houses in the United Kingdom, all in the space of 5 years. Holding over 60 auctions annually, this makes us one of the largest privately owned auction houses in this sector.
Auctions - Authentic. Simple. Accessible.
Written by the company
- Zero fees for sellers
- We charge no fees to sell with us at all. None. No fees for photography, lotting, marketing, insurance or lots going unsold. Once your items sell, you will receive 100% of the hammer price back, unlike as little as 75% from our competitors.
- Lifetime Authenticity Guarantee
- We want our customers to buy pieces from us with complete confidence and therefore offer a lifetime authenticity guarantee on all pieces we sell, unlike any other auction house.
Our Lifetime Authenticity Guarantee
Confidence that lasts a lifetime
Unlike other auctions, we offer a lifetime authenticity guarantee on everything we sell, so you can have full confidence in anything you buy.
Contact info
101 Talbot Road, W11 2AT, London, United Kingdom
- 0207 096 8933
- info@elmwoods.co.uk
- elmwoods.co.uk
4.6
Excellent
339 reviews
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This company invites their customers to review, whether positive or negative
Replied to 63% of negative reviews
Typically replies within 1 week
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Delivery very fast and packing was very…
Delivery very fast and packing was very good, bought from this auction before and will continue in the future, prices are good and descriptions are accurate.
April 23, 2026
Reply from Elmwood's
Thank you for your continued support, Sally! We're delighted to hear everything arrived quickly and safely and we look forward to welcoming you back to a future sale.
I had a lovely experience as a buyer…
I had a lovely experience as a buyer with Elmwood’s. The staff was helpful and I will happily purchase from their auctions again.
April 23, 2026
Reply from Elmwood's
Thank you for taking the time to leave a review Em. We’re delighted you enjoyed buying with Elmwood’s and look forward to welcoming you back!
Elmwood's is by far the easiest auction…
Elmwood's is by far the easiest auction house to work with. Everything I have received from them has come in a timely manner, is clean, and well packaged. I particularly like that they mail in-house so I don't have to deal with another mailing service.
April 23, 2026
Reply from Elmwood's
We appreciate your kind words Christina! Providing a seamless experience from auction to delivery is something we work hard to achieve, so it's lovely to hear your feedback.
Always safe and on time delivery.
Always safe and on time delivery.
I liked the goods what I bided from them.
April 30, 2026
Reply from Elmwood's
Thank you Laohan - we appreciate your feedback and are pleased that both our delivery service and auction met your expectations!
Tenishia was very helpful
April 30, 2026
Reply from Elmwood's
Thank you for your review Alex! We're delighted to hear that Tenishia was able to assist you and we'll be sure to pass on your kind words.
Best Saleroom in the UK
I am in Australia and the best sale room by far is Elmwoods. They are amazing I recommend them to anyone, postage is always so fast and trustworthy
April 30, 2026
Reply from Elmwood's
Thank you Sandra - your recommendation means a great deal to us and we look forward to assisting you in the future!
Very helpful and well informed staff.
Very helpful and well informed staff.
Delivery service excellent.
I would like 3 pictures of each piece.
April 30, 2026
Reply from Elmwood's
Thank you Sharon. We're pleased you enjoyed your experience with our team and our shipping service. Thank you also for your suggestion regarding additional images for each lot - we will do our utmost to incorporate this wherever possible in future sales.
Good communications and prompt dispatch…
Good communications and prompt dispatch of the lot - what more can one ask for?
April 30, 2026
Reply from Elmwood's
Thank you Alan. We couldn't ask for much more either! We're very happy you were content with both our communication and delivery service.
I was sent an invoice for an auction…
I was sent an invoice for an auction that I was not registered in and did not bid in. I had to call elmwoods to find out they made an error with the customer number. It was a shocking experience and I will not be bidding with elmwoods in the future
April 28, 2026
Reply from Elmwood's
Hi Natalie,
Thank you for leaving a review and we really do apologise you were sent an invoice in error.
As you stated, there was an error with the buyer number and the way it was input into our back office. We truly appreciate you calling to notify us and we cancelled it straight away.
If you do decide to bid with Elmwood's in the future, you would be more than welcome to and it would be lovely to see you.
Kindest regards,
Toby
Online bidding
The online service is easy to use and details of the lots are good are clear. The postage is reasonable and quick. Highly recommend their service.
Very pleased with the item purchased.
April 17, 2026
Overall good experience and very professional pre and post sale staff
Overall good experience.
Pre-sale messages and follow-up by Operations Director (Toby Harrison), post sales follow-up ((Tenishia) are top notch, efficient, reactive, professional and extremely kind .Congrats and sincere thanks to them !!
The Live auction itself lacks some dynamism and could be more enjoyable...
April 16, 2026
Great experience
I had a great experience with Elmwoods auction. The staff answered quick every questions I had. Bidding was easy and I am so satisfied with the item I won in the auction. It is even more beautiful in real. The shipping and delivery service was very quick and the item was packed very carefully. I can only recommend.
May 7, 2026
Unprompted review
Beautiful items and amazing customer service!
Beautiful items and exceptionally customer service. Tenishia is personable and very very responsive. My go to auction house.
April 30, 2026
Unprompted review
Fantastic and easy site plus great…
Fantastic and easy site plus great service and after sale service. Don’t know of a better company to do business with. Thanks Ginette
April 22, 2026
Lovely Auction House
Lovely Auction House, nice people to deal with. Narrative descriptions of the jewellery is pretty good, could do with some actual measurements all round, not just overall length.
April 14, 2026
The item was as promised and delivered…
The item was as promised and delivered promptly.
April 9, 2026
Fantastic staff who were very helpful
Fantastic staff who were very helpful! The entire process was seamless - I usually dread auctions and auction houses- but my experience was great.
April 9, 2026
Very easy to deal with
Very easy to deal with. Excellent customer service with a smile!
April 14, 2026
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