Elmwood'sReviews 

Reply from Elmwood's

Updated Apr 27, 2026

Hi Frederick,

Thank you for your review. We’re pleased to hear that you had a largely positive experience with us.

Elmwood’s charges a buyer’s premium of 25% + VAT (30% in total), which is consistent with the wider auction industry. As your bids were placed via The Saleroom, an additional online bidding fee of 5.94% (4.95% + VAT) was applied by their platform, which is shown on the applicable fees on the website. Within the Buyer's Charges section of the invoice is also a pre-emptive and optional £20 shipping fee.

For future auctions, you are very welcome to bid directly with us at elmwoods.co.uk, where this additional online fee does not apply.

If you have any further questions, please do not hesitate to get in touch - we would be delighted to see you bid with us again!

Kindest regards,
Toby

Reply from Elmwood's

Apr 23, 2026

Hi Nureen,

Thank you for your review and I am sorry that you found your experience with Elmwood’s to be a negative one - this is not the standard we aim to provide.

I have reviewed this with the team, and specifically our Post Sale department, and we can see that a request was made to hold the item you had won in our 31st March auction until the 9th of April. The parcel was subsequently shipped on the 10th of April.

Whilst we did aim to assist and have the item dispatched on the 9th, this coincided with one of our auction days, and unfortunately we were unable to get it out that same day. Following your call on the 10th, the item was prioritised and shipped immediately.

In terms of pricing, all items are offered at public auction, where final values are determined by competitive bidding between buyers rather than fixed retail pricing. Estimates are provided as guidance, but prices achieved reflect market demand.

Bank transfer remains a widely used and secure method within the auction industry and we accept card payments in person or up to £500 if the cardholder isn't present. That said, we appreciate that instant confirmation can be preferable and whilst we did receive your payment on the 1st of April, of which we thank you for fast payment, this is something we are continuing to review as part of ongoing improvements to our systems.

We aim to be a fast, modern auction house and do take feedback seriously and are always looking to improve. If you would like to discuss this further, I would be more than happy to speak with you directly.

Kindest regards,
Toby

Reply from Elmwood's

Updated Apr 7, 2026

Hi Richard,

We’re sorry to hear that you feel this experience with Elmwood’s has been a negative one, as this is not the level of service we aim to provide.

Having reviewed the matter, the issue arose due to a delay with DHL, which resulted in the parcel arriving one day later than scheduled. The address was double checked against what was provided to the courier and there was no discrepancy on our end. We appreciate how frustrating delays can be, particularly where time has been set aside for a delivery.

We did engage with both yourself and DHL, including escalating the matter to our account manager, to better understand what had occurred. DHL will usually attempt to redeliver a parcel 3 times before reaching out to us as the shipper for direction as to what to do next as standard.

Whilst we carefully select our couriers, issues of this nature can unfortunately arise from time to time and are not always within our direct control. We are, however, pleased that the parcel was ultimately delivered safely.

We are sorry that this experience has impacted your view of Elmwood’s and appreciate your feedback.

Kind regards,
Toby