Ema and Boo Reviews 

217
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently find the products, especially the hampers, to be beautiful, thoughtful, and of excellent quality. Many reviewers highlight the stunning presentation and beautiful packaging, making gifts feel special. People frequently praise the fast and prompt delivery service, often noting items arrived swiftly, and the overall service is consistently described as excellent, reliable, and easy, with many expressing intent to order again. However, some customers experienced delivery delays, with items arriving later than expected or, in one instance, not being received at all.

What people talk about most

Product

Reviewers mention positive feedback about product quality and presentation, often describing gifts as... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the quick and prompt delivery... See more

Quality

Customers consistently note positive experiences with quality, with many reviewers praising the wonderful and... See more

Service

People report positive experiences with service, often highlighting the high quality and reliability of the... See more

Order

Clients share positive opinions on order, with many reviewers highlighting the quick delivery, even for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Honestly so gorgeous! The hamper is beautiful, from the presentation of the box to the quality of every single product, it feels incredibly luxe and thoughtful. If you’re looking for a gift for an... See more

Rated 5 out of 5 stars

Dealing with your company from abroad I found it very straight forward purchasing and the parcel was delivered very promptly. The hamper was great quality and everything I wanted in a gift.

Rated 5 out of 5 stars

My twin sister is expecting her first baby and when I came across this beautiful hamper, I knew she would love it. I am based abroad so wasn’t easy for me to come across to the U.K. and shop for... See more

Rated 5 out of 5 stars

We ordered via the website from Australia for our family.in the UK and delivery was the next day! Incredible efficiency. Much appreciated.


Company details

  1. Gift Basket Store
  2. Baby Store

Written by the company

Ema and Boo is a baby gift shop based in London, UK. We have great range of handpicked quality and unique baby gift hampers, personalised baby gifts and gift sets. We have adorable pre-packed baby gift hampers and a large selection of items that you can use to fill your own gift hamper perfect for welcoming a new baby into the world or celebrating baby shower with the expecting parents.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

217 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(217)

46 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Incredible service

Incredible service. I had to panic order this on a Thursday afternoon for a last minute baby shower on that coming Sunday and it arrived within 24 hours beautifully presented. My friend was over the moon with the contents which are of a very high quality. Thrilled to bits!

August 10, 2021
Rated 5 out of 5 stars

I was sent a personalised giraffe set…

I was sent a personalised giraffe set as a gift. The blanket is beautiful and soft, the vest is nice and the bag is useful. So pleased, I have since ordered another set for a gift for a friend. Arrived very quickly.
Highly recommended.

July 20, 2021
Rated 2 out of 5 stars

shipping

Hello
We waited for the shipment to arrive many more days than promised in the order.

July 9, 2021
Ema and Boo logo

Reply from Ema and Boo

Hi Lidor,
Your order was dispatched next day but unfortunately it was delayed in the post, this is out of our control. After it didn't arrive at the promised time we sent you multiple emails asking would you like us to resend your order or give you a refund and you never replied back to us.
We are sorry you didn't receive your order on time, but we done everything we could to rectify the issue.

Rated 5 out of 5 stars

Received my gift today

Received my gift today, am very happy. Arrived with a lovely card and wrapped in tissue paper, very cute. Now can't wait to give to my friend, am sure she'll love it. Thank you x

June 24, 2021
Rated 5 out of 5 stars

Great gifts for babies

My hamper arrived really quickly. The packaging was so pretty and everything in the hamper was exactly as shown on the website pictures, and the quality was great. Amazing gift for a new born baby. Would definitely recommend.

June 22, 2021
Rated 5 out of 5 stars

We bought a gift box for my friend's…

We bought a gift box for my friend's newborn and we all absolutely love every piece of it. Starting from the packaging and the quality of the materials - I cannot recommend enough. They also sent me a complimentary sleepsuit with a small teddy bear because they did not have the size I wanted. Having an amazing customer experience is not that common as you would expect, but Emma and Boo really deserve 5 stars for their services. This is the first feedback I ever write for any of my orders.. this is how impressed I am. Thank you again! I wish more companies are like you and we will definitely be back!

June 21, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent customer service!

I ordered from this company and have to say I was delighted with the products - they are beautiful. There was a little mistake with the order and I emailed to let them know. It was corrected and sent out to me immediately along with 2 lovely free gifts. I cannot recommend them highly enough. If you're looking for. a special gift and excellent customer service - look no further!

June 20, 2021
Rated 5 out of 5 stars

Great

Lovely website, great selection of products. Very quick delivery & reasonable prices. I actually ordered 2 hampers for a new baby (as seemed such good value). Gifts arrived quickly & recipient was very happy with them. Will definitely order again.

June 16, 2021

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