Eastbourne Motoring Centre Reviews 90

Dreadful service. We went into the Suzuki centre today to buy a car for my wife but the so called salesman was more interested in chatting to his mate on his mobile. We ended up driving off in disgust. You give car dealers a bad rep.

Paid £99 online to reserve a car. The next day I get a call telling me that they have now sold the car to someone else and they have no other suitable cars to offer me.. No problem, can I have my £99 back then. Yes no problem, they will refund me immediately. All week I get phone calls telling me to ring them back (I am a teacher in a secondary school, I can't just answer the phone) and every time I call back I get the same message 'System is busy and cannot accept your call'.
A week on and I still have not received a refund (I put it on a credit card, a refund should be easy).

Money received back, 10 days after it was promised. And only after I had desperately chased it I wont both in future, I shall just post on TrustPilot - it got results.

Great little place that looks after your car

Bought my last three cars from emc (for myself and family) couldn’t fault the quality of service given I have transferred other two cars from other dealerships now making it 5 cars with service plans prices are competitive but have the knowledge the job will be done to high standard and should there be a problem (not usually) I know I can rely on Phil at reception to resolve it in his usual helpful courteous manner

Bought car a little while ago from Uckfield branch - car I'd seen on their website was actually sold the day before! But they had a vehicle almost identical at Eastbourne - which they moved over the following day and we subsequently bought.

Great service from James, agreed at decent p/ex and a little off on top which fitted my budget perfectly - no pressure sales tactics and great knowledge all round.

Would definitely recommend.

Brought a car from Phil in 2019 he was helpful and gave excellent service would reccomend

I have always brought Vauxhalls and have always used Goldsmith and Allcorn, recently they were taken over by the EMC group, at first my experience wasn't so great but I have recently brought a new car from the Eastbourne branch and they have been fantastic! in particular Jake who has been helpful throughout the process and has helped with some hiccups on the way. I would highly recommend them if you are looking for either a used or new car

A good few years ago I owned a Vauxhall and used this garage for repairs. I was not impressed. So when my son found a used car here that he was interested in buying I was sceptical about the service we would receive. The car was a Seat which, not being a franchised model made me even more concerned.
However I was really pleasantly surprised at the excellent service we received, in particular the attention to detail. The car, as first seen was in good condition but had a couple of very minor defects, a tiny dent in one panel, air conditioning that needed re charging and a drivers window that was sticky when wound up. Otherwise it drove really well. The price was right and the mileage under average.
The sales people were really pleasant, not pushy and immediately prepared to do a generous deal on the price, which was reasonable anyway.
We asked that the aircon, the small dent and the window mechanism be fixed, which they agreed to.
However when we picked the car up not only had these defects been fixed, the car had a new MOT, a full service, new tyres, a years road tax and half a tank of fuel. The car was ready on the day we had agreed to pick it up. I was most impressed when, the day before we were due to pick the car up I popped in to the garage unannounced to check on progress. The sales team, not just the sales person I had spoken to initially, knew what was happening with the car and openly told me that the window mechanism was proving tricky to put right. I like honesty. We picked the car up the following day and the defect appears fixed. Although it appears fixed they have offered to take the car back in for repair if it gives any more trouble, which is reassuring.
I have been very impressed by the relaxed sales environment, levels of service and attention to detail. My son is very pleased with the car.

Sadly Emc Uckfield is not a good Vauxhall Dealership
Booked my Vauxhall in a week ago for them to investigate some faults for me as it’s still under warranty
Chelsea the lady who booked me in was very nice and polite and helpful
I’ve arrived at 14.00 for my sit and wait appointment to be seen by Nikki
After about 5 mins Nikki came up to me and advised that they were short staffed today and may be up to a hour before my car can be seen
I Waited for 45 mins and when the car hadent moved was furious I asked Nikki back for my keys
She asked me if I wished to rebook I said no Thankyou I will use another Vauxhall dealer
I said if you had phoned me a hour before and advised me of the short staff I would have rebooked
As I walked out Nikki shouted across the showroom in view of customers
Mr **** have a lovely Christmas and happy new year in the most patronising way possible
I’ve spoken to a very nice man from the head office since but sadly I won’t be returning to this dealer ever