This is my 3rd experience receiving equipment from the EMDR Kit. I reached out regarding a defect in one of my pulsators. The team responded promptly and resolved the matter. This ensured that I was a... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
EMDR Kit is a true partner! They build great products, and provide excellent customer service. We have 30+ therapists trained in EMDR and they all use EMDR Kit equipment. All of our offices are full... See more
My docking station stopped working for my EMDR pulsators. I used the form on the app which was easy to use . Within a day EMDR sorted my issue sending me a new docking station free and free delivery.... See more
Company replied
Very impressed with this product so far (full wireless kit), plus it was delivered to me in New Zealand quicker than some local purchases. The app is very easy to use and has been reliable with the tw... See more
Company replied
Company details
Written by the company
At EMDR Kit, we are passionate about designing equipment for EMDR therapists to enhance their therapy sessions while minimizing physical strain. Our mission is to provide you with the most effective tools based on the latest EMDR research and insights. We offer both wireless and classic models to suit your needs. The classic model is operated with a controller, and both versions provide access to visual, tactile, and auditory stimuli when purchased as a complete set. For those who prefer specific stimuli, we also offer standalone pulsators and Light Tubes. At EMDR Kit, we take pride in manufacturing all our products in-house in the Netherlands. We focus on collaborating primarily with local businesses to source our parts, ensuring the highest quality and supporting our community. This commitment allows us to maintain the high standards you expect from our products. We understand that continuous research into EMDR techniques and their effectiveness is crucial. That's why we are dedicated to constantly improving our products to meet your evolving needs, ensuring our equipment incorporates the latest advancements in the field. Customer service is at the heart of what we do. We promise to respond to your inquiries within one business day and are determined to resolve any issues promptly and effectively. Visit our website at www.emdrkit.com for more information about our products. We look forward to supporting you in your important work as an EMDR therapist.
EMDR Kit, Everything you need as an EMDR therapist
Written by the company
- Fast and excellent customer service
- Do not hesitate to contact us. We are always happy to assist, whether you have a question about the EMDR Kit or have a product issue which we can help you with. We always respond within 24 hours.
- Shipping worldwide!
- We ship all over the world for fixed fees.
- Two years warranty
- We offer two years of warranty on our equipment.
- Safe payments
- We make sure payments on our websites are secure and safe. You can pay with creditcard or PayPal and other payment methods.
- 30 day trial period
- You can try out our equipment for 30 days after you have received it. If you do not like it, you can send it back and get a full refund.
Contact info
De Deimten 7, 9747AV, Groningen, Netherlands
- 0507502003
- info@emdrkit.com
- emdrkit.com
4.8
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fast delivery
December 17, 2025
Reply from EMDR Kit
Thank you for your review, Debbie! If there is ever anything we can do, please let us know :)
When my light bar stopped working
When my light bar stopped working, the company immediately responded to troubleshoot the problem and replaced it with free shipping when they determined it was beyond repair. This is an expensive piece of equipment but was well worth the investment especially given the customer service.
November 17, 2025
Reply from EMDR Kit
Thank you for sharing your experience, Rebecca! We're happy we resolved everything and wish you lots of success with the new Light Bar :)
The new paddels are very good and…
The new paddels are very good and helpful, because they allow a much more precise fine-tuning to the patients personal needs. Thank you very much for this development.
November 20, 2025
Reply from EMDR Kit
Thank you for your kind words, Annette! We're happy to be able to be of service and support the important work that you do with our products. We wish you lots of success in the future :)
Very fast delivery, perfect tools
Very fast delivery. The vibrating tools are excellent and way better than the wire bound ones I’ve used before. I like the option to change lights.
December 16, 2025
Reply from EMDR Kit
Thank you for this wonderful review, Patricia! We are happy you enjoy the custom settings on the Wireless Pulsators and wish you lots of success with it in your practice :)
Reply from EMDR Kit
Thank you, Kelvin! Let us know if we can help with the set up :)
This is one of the best
This is one of the best companies to purchase EMDR stuff from! There was an issue with customs and they took care of it immediately. I informed them what fedex had sent me and their response was fast.
December 15, 2025
Reply from EMDR Kit
Thank you for your kind words, Lindsay! We're happy to be of service and excited for you to get started with your kit. Let us know if we can help you with anything :)
Excellent service, but pulsators do not always work
Excellent service with good communication and quick postage. The equipment is very well made with quality materials. So far based on a few sessions, the wireless lightbar functions properly each time but the wireless pulsators/buzzers work intermittently which disrupts sessions when they fail to respond.
December 15, 2025
Reply from EMDR Kit
Hi Munya,
Thank you for your review! We're happy to hear you are satisfied so far, but would like to have a closer look at how we can fix the issue you mention with the Pulsators. They should easily connect and not interrupt during a session! I've sent you an email and look forward to getting this resolved as soon as possible :)
Team EMDR Kit
customer service was incredible!
November 19, 2025
Reply from EMDR Kit
Thank you, Azat! We are always happy to help :)
Friendly customer service
Friendly customer service. Great product. Headset would be better with a function to hear outside voices. Happily it works with aftershokz as well.
November 17, 2025
Reply from EMDR Kit
Hi Wouter,
Thank you for your review and feedback! It's indeed possible to use your own headphones, as long as they have Bluetooth. We've designed the headphones to be on-ear, rather than over-ear, so clients can still hear instructions. Let us know if we can help you in the future and we wish you lots of success with the kit in your practice!
Team EMDR Kit
Insanely fast shipping!
December 8, 2025
Reply from EMDR Kit
Thank you, Michelle! We like to go above and beyond :)
Perfect Addition!
The order arrived earlier than expected. It was easy setup and download the app. The app itself is extremely self explanatory and easy to navigate. My clients are loving the tappers and I do too!
December 5, 2025
Reply from EMDR Kit
Wow! Thank you for your amazing review, Hali! We're excited your clients enjoy the new additions and wish you lots of success in your practice :)
Great company
Great company. Really high quality EMDR light bar and fast delivery. Works brilliantly!
December 10, 2025
Reply from EMDR Kit
Amazing! Thank you for sharing, Agi! Let us know if we can ever be of assistance :)
very competent and friendly support
I have been using the EMDR wireless kit for 5 years now and am very satisfied with it. The handling and quality are really excellent. Recently, I had a problem with one of the pulsators, and the support was very helpful, friendly, and understanding. The problem was resolved quickly. Thank you for that!
December 9, 2025
Reply from EMDR Kit
Thank you for your wonderful review and kind words, Nadine! We're very happy to hear we resolved everything for you and wish you many more successful years with our set :)
Delivery was super fast and when I had…
Delivery was super fast and when I had a question about the product, response was fast and helpful.
December 8, 2025
Reply from EMDR Kit
Thank you for sharing this review with the community, Julie.
We appreciate it!
Team EMDR Kit
Amazing product amazing customer service
I accidentally ordered the non-wireless light bar then re-ordered the wireless bar. The customer service was amazing and lightning fast 😃. The representative walked me through the return process and in no time I had the perfect equipment for my practice. The product that I ordered has improved my practice exponentially! The EMDR kit products Ease of use and high quality have made my day to day treatments and patient outcomes
Flow smoothly making my work as a clinician less stressful
December 18, 2025
Unprompted review
Reply from EMDR Kit
Wow Mark, what a wonderful review! 🤩
Thank you so much for this update! Amazing to hear that the Kit has had such a positive effect on your daily work. This is exactly what we strive for with our products.
Thank you again for sharing your experience!
We are here to help if you need us in the future. :)
Team EMDR Kit
Beautiful and promptly received buzzers.
Clean and beautiful product. I received my buzzers so quickly and in great working condition. I trusted EMDR Kit after a colleague recommended and plan to use from again.
November 10, 2025
Reply from EMDR Kit
Thank you for your kind review, Gabriela.
Amazing to hear that you like your new Pulsators! 😊
Should you have any questions, please don't hesitate to reach out, we are always happy to help!
Team EMDR Kit
Reply from EMDR Kit
Thank you, Jane! 🙂
Team EMDR Kit
Useful tool
prompt delivery. app was easy to use once I got it. I have had some clients that really like it as you can close your eyes and give them a rest.
November 10, 2025
Reply from EMDR Kit
Hi Kerri,
Thank you for your review.
It is great that your clients like the new Set!
The app was designed to be as user friendly as possible so we are really glad to hear that you find it easy to use. 🙂
We are here to help if you need any assistance in the future!
Team EMDR Kit
Great Support and Troubleshooting
I was accidentally sent the wrong kit, and when I reached out for this to be corrected, the team was quick to reply and rectify the issue. They worked with me to determine the cause of the issue and immediately sent me the product I originally purchased. It was a pleasure communicating with them, and I love using the classic pulsator!
December 5, 2025
Reply from EMDR Kit
Dear Samantha,
Thank you so much for this amazing review! 🤩
We are so glad that we were able to resolve the issue as
quick as possible without causing you a lot of trouble.
Thank you again form your cooperation and patience, it is truly appreciated!
We wish you all the best,
Team EMDR Kit
Reply from EMDR Kit
Thank you for your kind feedback Kendrick, we appreciate it! 🙂
Team EMDR Kit
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.