Emerald Cruises UK Reviews 

Cannot fault anything. Food ,drink ,service and cleanliness was very good except for our flight home. Our transport to Zurich left the ship at 8.30 but our flight to Manchester was after 17.30, this meant this left us 8 hours to kill after the 1 hour transport time.This was on a day when temperatures hit 38 deg c. Not good for 80 year olds to be left so long.

Boat was immaculate, staff very friendly and helpful, food was great

Lovely ship, great all round service! Pleasant and helpful staff in all departments.

The onboard service was excellent, staff friendly and helpful, the tours were well managed and interesting with excellent guides. On board catering excellent.
Stateroom cool and comfortable.
Captain Radoslav Bura was courteous and gave a welcome to visitors in the wheelhouse, ready to show the controls and explain the details of the journey

The yacht was fabulous the food was delicious but most of all the staff are brilliant

Outstanding

The ships, the staff, the excursions, the atmosphere. Can't remember how many trips we have done with you but we are running out of rivers ...

The ship, or yacht, was the main experience for us after the Italian coastline. It is beautifully and tastefully furnished, equipped and decorated and the crew were always attentive without being overbearing---we do not like butler service!

The ship was clean, expertly run and we were very well looked after, both by those who cleaned the cabin and by the crew in general. It helped that we, especially my husband, spoke several languages, although all spoke English. Daily activities were clearly advertised and explained and tours were well run. My only criticism was the way in which our duvets were tucked in at the outer lower corners of the bed which necessitated untucking them in order to have adequate and comfortable cover when sleeping. We had not had that before!

We had a good holiday experience. The boat and crew were all great. The trips felt a bit lacking compared to other cruises we've done.
Main complaint was the booking process and in particular the branding of the drinks package. A Premium drinks package that doesn’t include spirits is NOT premium. Also hiding the definition in the multipage booking conditions meant it wasn’t clarified until we got on board. Scenic/Emerald you could do better.

What a wonderful holiday we had. The service was top class as was the food.
The cruise director and Lucy the entertainment director were top class.
We will definitely be using Emerald again.

Everything from sart too finish was amazing

This was my third Emerald River Cruise.
October 2024 Amsterdam to Basel,
April 2025 Passau to Budapest, and
April 2026 Bucharest to Budapest.
Each cruise was exemplary in terms of value for money and service. Easy to book with telephone support in the UK. All staff members look as if they genuinely enjoy their duties and were very accommodating to all guests.

Emerald excelled on this cruise along the Douro. We have been on two other trips in France and what they bill as ‘The Splendours of Europe’. This was the best all around experience. Emerald staff are always great in our experience but this time there were little personal touches that made all the difference. We have never had a poor meal and the local wine offering was very good. Keep it up!

We have done several Emerald cruises over the years and felt this was not quite up to previous cruises, we think there was insufficient staff at meal times and the choice appeared more limited.

First time on a river cruise and it was a fantastic experience. Booking experience was straight forward and staff on board were very friendly and extremely efficient. Food was of a very high standard and choice of drinks was good. Highly enjoyable trip from Regensburg to Budapest along the Danube - one which we will no doubt be looking to repeat in future.

Great company - great cruise!

Staff and food was good , service very good, tours where good, the in room water in refill bottles was my only criticism, not sure it was that or swimming pool water which gave us a upset tummy 🤔 could be any thing but I stopped swimming and drinking the water in the room 24hrs fine no symptoms

I have already done a detailed review of our cruise so don’t understand why I am getting this reminder!