Emerald Cruises UK Reviews 

My wife and I could not fault anything at all on board the ship/boat. Really fantastic staff. All of whom one could interact with, without over stepping their professionalism. The Cruise Director (Dawn) was superb. My only quibbles were off the ship. Our arrival at Frankfurt Airport was fine and speedy. However, following our being corralled pending waiting the arrival of other passengers there was quite a long walk between the terminal and our coach. My 'complaint' was in respect of the 'walk'. There was no preliminary explanation that we had to walk what appeared to be the length of the terminal and across a road. Our escorts in effect said 'follow me' and set off at a fast pace. We all had suitcases to push or carry. No trolleys, and we lost sight of the escourt and just hoped we were going in the right direction. There were, I think three reps for Emerald inside the airport, but only one taking us to the coach. It needed a slower pace, an explanation outside the terminal as to where we were going and a rep at the front and another at the rear of our party. On young rep at the airport was 'bored' out of her mind and just leaning on her hands. I felt that her task was not difficult in greeting us travelers and could have been more enthusiastic and welcoming. I appreciate that she was not part of the crew, but first impressions are important.
Our guide in Colmar was a little strange and annoying. On greeting us off our coach, she collected us together and having doe so, decided to go off somewhere a collect maps of the town. So we all to wait several minutes while she got the maps she was seeking. I could not understand why she had no got the maps already instead of wasting our valuable and short time in Colmar before we had to return to the ship. Then once we got going she was obsessed with food and directed us to look into the shop windows of food stores. Everybody wanted to look around the attractive town. At the end of her 'tour' she went off to a pub rather than waiting to deal with any queries or directions. All a bit odd. Apart from these hiccups we had a great time and would thoroughly recommend Emerald to anybody.

Excellent throughout.

The friendly, hardworking staff (this includes greeters at both arrival and departure airports) and crew, from captain to washer uppers, made this river cruise special. There was an excellent variety of activities and excursion both ashore and onboard.

Interesting trip on the lower Danube and giving a brief outlook of a number of several eastern countries that we had not visited before.The ship,staff,food was very good and everyone had a good time.The included trips each day were well organised and interesting and covered a range of interests.The iron gates gorge was fantastic and the weather did its bit being mostly sunny and warm.

We did 2 river cruises
1in 2016 Budapest to sea
1 in 2025amsterdam to Budapest along with a friend who we told he would not be disappointed
Both on Destiny
We were not disappointed

Our first river cruise and certainly not our last.
5 star in every respect.
A wonderful experience.

Very well organised. Ship very comfortable. Everything was clean and tidy. The food was really tasty with plenty of choice for breakfast, lunch, afternoon tea and dinner. Free seating at meal times leads to forging new friendships All of the crew were very pleasant and extremely attentive.
The included excursions were really interesting and the time just flew by. This was our second Emerald cruise and we availed ourselves of the offer to purchase vouchers for the next. Rhine / Moselle? Perhaps the Mekong? Many thanks for a wonderful trip.

This was our first river cruise & it won't be the last.
The cruise was well organised from start to finish. The staff were polite friendly & very helpful. The quality of the accommodation food & wine was excellent. Everything was spotlessly clean.
The only slight disappointment was the guided tour of Porto. The city centre was very noisy & congested due to the fact they the city is building a new metro . It was like touring a building site, but that was not Emerald's fault.

brilliant time

Sat in lounge on arrival, doing nothing for about half an hour. Noticed everyone had a drink except me. Got one eventually.
Staff rather patronising. Kept calling me "Mr John".
Bed needed climbing into, above normal height.
Strange experience of Captain's table invitation.
Lectures did not materialise.
Finally, taken to wrong terminal in Nice airport.

What did we loved about it, well, the helpful and friendly staff, all of whom were outstanding,nothing was too much trouble. The lovely Panarama suite, the food, wheather breakfast, lunch or dinner was always first rate. The on board entertainment, especially the dancers in local costume. The daily trips we did were on the whole very good especially when we got to try local cuisine for lunch at the home of a Croatian family and day out at the Golubac Fortress. We are looking forward to our next Emerald Cruises adventure.

The Emerald river cruise along the Saone and Rhone was really lovely. The ship was beautiful and the staff so friendly and helpful.

We love the Emerald Azzura it is such a relaxing trip and fab staff. This one was through the Corinth canal which was very special.

I decided on this trip based on a previous experience with Emerald cruises as a solo traveller, which was outstanding.
Sadly the cabin allocated on this recent trip was tiny,dark and oppressive and I was deeply disappointed.
Everything else was up to standard, excellent food, lovely staff, carefully curated walking tours, cleanliness.
Solo travellers are on the increase, take care of them.

The amazing Douro River Valley was matched by the contribution made by the staff, the food and service on our cruise. All were memorable and first class.

Its the first time that we travelled with Emerald and would definitely recommend them. The ship was beautiful although the layout of the bedroom could have been better as the door to the bathroom was right next to the bed so you could almost roll out of bed straight into the bathroom! The food was really lovely with plenty of variety. Every day there was an excursion albeit a walking tour and the guides were very informative. There was some evening entertainment which was very good. The staff were amazing and we're so helpful. An excellent cruise with an excellent company.

Extremely organised
Great food and lots to do!

What a brilliant experience. We were looked after superbly from the minute we stepped on board and informed about what we were going to experience every day.
The staff were amazing and nothing was too much trouble.
We were two ladies travelling together and everyone mixed and circulated, which made it much more interesting. Not just British but Canadians, Americans,Australians which made it more entertaining in the evenings after dinner. There was evening entertainment each night which you could join in with or not but it was great fun too.

Absolute superbly at every level! From spacious, light and siry cabins, to excellent service from ever member of the crew, to high-level fine dining, our Mekong cruise was truly superb. And the breadth of included excursions was excellent - not just the usual places and temples, but right into the homes of local villagers.

Had a really great time. Excellent service and cruise