Emergencylocksmith24 Reviews 

Title:
Rating: ★☆☆☆☆
I would strongly advise against using this company based on my recent experience.

Misleading pricing: I was quoted £35 + VAT over the phone to replace a front door barrel lock. When the locksmith arrived, the price suddenly jumped to over £200 - a significant difference that was never mentioned during booking.

Incorrect specification: I specifically confirmed multiple times - both with the office and the locksmith on site - that the replacement lock needed to be British Standard. It quickly became apparent after fitting that it wasn't. This was a key requirement that had been confirmed prior to the work.

Unexpected fees: When I requested they reinstall my original lock due to the incorrect specification, I was hit with unexpected cancellation fees and additional charges I hadn't been informed about.

Poor communication: After multiple phone calls and emails attempting to resolve the situation and request a refund, I received defensive responses from staff. When I asked for the managers name, I was told "You don't need to know that" - which I found completely unacceptable.

Resolution: With no response to my emails and unhelpful phone conversations, I had to dispute the payment through my building society. Fortunately, they acted quickly and I received my refund.

Summary: Misleading quotes, incorrect work, hidden fees, and dismissive customer service. I cannot recommend this company.

DO NOT USE THIS COMPANY..These people are SCAMMERS. This is really General Services Wembley masquerading as local locksmiths.
Just take a look at the reviews for both companies before you ring them.. They will reveal all!!

My door lock broke and I therefore was unable to lock it. I called them (should have read the reviews first but it was in the evening outside of normal working hours and I just needed someone to do it) to send somebody out to have a look at it. The guy claimed it would cost me £395 plus VAT (so basically £500) for the locking rail as it was an expensive model and £139 plus VAT for labour to change it. I looked online and it was clear that he was completely taking the p155 with that. I told him no thanks and he started acting all shocked and told me that if I managed to find one cheaper then let him know. Luckily my mate who knows a bit about DIY turned out to know where to get one (it cost £103, not £500!) and was also able to fit it for me in less than half an hour. Don't anybody fall for these scam artists.

Quoted £49 foe emergency fallout, and said its more if its complicated. Their definition if complicated is 10minutes work instead of 5 mins. The cost immediately jumped up to £160 + VAT. All Locks were quoted as £25-£40. Yet the cost was then £100 +VAT because it was not a standard lock and the cheaper ones weren't suitable. The cost in total was £312 instead of the £100 total that was expected. They were here about 30mins total. Saturday 9pm. I rang the company to complain, they said i have to ring a dedicated line to complain, I was given 2 numbers. The automated message said they aren't taking calls, you have email. There is no email address given, and there isn't one on the invoice.

Absolutely useless, do not use the awful company.

Avoid at all cost.
Called at 1.40pm for a local locksmith because advertised as 15-30 mins away. I was told I would get a call from engineer within one hour. By 3pm I phoned again having heard nothing. I was told he was on the way and would phone. When he did I was told he would be with me between 3.30-4.0pm At 4.20 I received a series of calls as he tried to find our home. He eventually arrived in a private car on foreign plates. Within 5 mins was told it would be a long job and would cost £210 to just open the door but the door would likely be damaged and need repairing later. At which point I said "no thanks leave it". I was then told I would have to pay for a cancelled job which I refused to do.

I am writing this review to formally document a deeply distressing and unsafe experience and to warn others.

I accidentally left the night latch lock engaged when leaving my property. I still had my keys for the bottom lock. I contacted this locksmith after seeing their website clearly advertise £39 with no call-out charge, which was also verbally confirmed to me over the phone.

The locksmith arrived approximately 30 minutes later. Upon arrival, he stated that the job was very simple and attempted to open the door using a plastic card, not specialist tools. After a short attempt, he told me it was “not working” and claimed the lock would need to be drilled and damaged. He also stated that drilling the lock and causing damage would be approximately £150.

As I did not have permission from my landlord to damage the lock and it was late at night, I told him to leave the job and that I would find another way to access the property.

Immediately after I said this, he suddenly managed to open the door using the same plastic card. The entire process took no more than five minutes and no specialist tools were required.

Once the door was open, he then aggressively demanded £150, despite having quoted £39 both verbally and online. When I questioned this, he repeatedly insisted it was “not a simple job”, which is demonstrably untrue given the method used and the short duration of the work.

I am a young girl who was alone at the property, visibly distressed and desperate to regain access to my home. It was clear that he attempted to take advantage of this vulnerability by significantly increasing the price after the work had been completed.

When I refused to pay £150 and stated that I would only pay the quoted amount, I contacted my older sister for support. During this time, the locksmith entered my property, took my keys (including my car key), then physically pushed me out of my home onto the floor and slammed the door shut, re-engaging the night latch lock with my keys inside.

This action appeared deliberate and calculated. He left me locked out of my property without access to my car, removing my ability to sit in a place of safety. I was left alone outside, in distress, late at night.

He then claimed he was “calling his manager”, collected tools he had not used, got into his vehicle and drove away.

The following day, my sister contacted the company to enquire about the cost of the same service and was again quoted £39 with no call-out charge. When she explained what had happened to me the previous night, the man on the phone abruptly changed his position, claimed £150 was correct, verbally abused her and cut the call.

This incident has been reported to the police and Trading Standards and the entire interaction was captured on my Ring doorbell footage, including the physical assault and re-locking of the door.

This was not merely a dispute over pricing. It involved false advertisement, intimidation, exploitation of a vulnerable individual and physical assault. I would strongly caution anyone, particularly those who may be alone or in a vulnerable situation, against using this service.

(The locksmith who attended was a male of approximately 5’8”, slim build and appeared to be in his mid-40s. He was wearing glasses at the time of the incident. Based on his accent and appearance, he may have been Eastern European or possibly Arab, though I cannot say this with certainty. He arrived in a silver Vauxhall Astra, registration MD65 UUZ.
I am including this description so others can identify him if necessary. To all vulnerable individuals - especially young women - if this individual is assigned to your job, I would strongly advise declining the service)

Ring door bell evidence sent to trading standard of civil trespess, and pushing my sister out her property. Also reported regarding advertising incorrect prices, and no call out charge, but then the above happens if u dont pay this, when they quote you totally different on phone. To think they can physically get violent over fee dispute, is absolutely disgusting and plain abusive, especially when it is a grown man with a very young teen female!!!!!

HUGE SCAM. DO NOT USE.
If I could rate them a 0 I would. They are an incredibly dodgy company that is run from a ran down house in London. They have multiple businesses which they never file the accounts for and therefore have been shutdown previously. A simple google search will show you how sketchy this business is. They have multiple businesses running the same thing under different directors from that small house. They will quote you £40-50 on the initial phone call, and when they arrive, they will attempt to do the work before you get the chance to stop them. This way they can pressure you into paying their scam prices of between £180-850. DO NOT USE THIS COMPANY. They have been reported to trading standards for their improper and illegal practices.

This company advertised no call out fee… this is another review saying if I could rate 0 I would. I called for an emergency locksmith and someone was at my house within 20 minutes of the call which I was thankful for. However the guy showed up in a Peugeot, wearing a tracksuit that had no identification of what company he was from and spoke broken English. He then told me it was a small fix and he could fix it, then all a sudden he it was £200 job, then it jumped to £400 and he said he wasn’t sure he would even have the parts to fix it, but if he started dismantling the door to see if he could fix it I would have to pay labour ontop of that! So I called the “office” to ask for a price and the office said even if he can’t fix it I would need to pay for a cancellation fee! I said no because I’ve not cancelled work as the man doesn’t know if he can fix it! At this point I wanted him out my house, but he wouldn’t leave until I had paid him. This was at 10pm and I’m a young single female alone and he wouldn’t leave my house. I should have threatened the police, but he waited and waited for me to pay £58.80. I told him I paid it and he said I hadn’t, and he made me show him the money coming out of my account. There was no “cancellation fee anywhere advertised on their website” but they did advertise no call out fee so this is a lie, as even if they can’t fix it you still have to pay, so this definitely is a call out fee.

Horrendous. I am university student and in my rented house we have code locks on our doors that can be deadbolted. I was leaving and tried to lock the door on open so I could just get in without typing the code in as I usually do and unfortunately managed to deadbolt it from the inside. My Landlord said no one could come tonight and said I could call an emergency locksmith, so I called these guys - they were not here within 30 minutes as stated and charged me £156 - as someone with no experience with this I should have checked but I was panicked as everything I own was in my room - all he did was remove the lock, took him around 20 minutes and for a place that says there is no call out fee on the invoice the call out was £45 and the rest was 85 plus 26 for vat. It’s a scam they just lie on there website and it’s horrible, clearly just taking advantage of people who need help desperately.

Was quoted £49 on the phone, ended up paying £125.
Dodgy from start to finish, would NOT recommend at all

The most horrific company, come out said a price then seen door and changed price so we agreed on new price. They broke the lock then said it's going to be 575 to fix but he had to go so couldn't do it but to ring up or get a new door. Took money (less than what he quoted but still almost £200 which I could of kicked my own door in and saved that as I've got to get another locksmith out now

Rang company they called me a liar and said what you want me to do, I explain I had two babies he laughed and said there's still time it's only early. Absolutely no concern at all, I wish I would of read the reviews before as I normally do but just been distracted but please do not use this company they are so rude and abrupt and then just put the phone down laughing because they have your money and there's nothing you can do

Do not use this company. I rang this company as there was no call out charge. Spoke to a lady on the phone who said the technician would give me a call on his way to mine. He sounded dodgy on the phone wish I had listened to my gut instinct. He arrived in his own car, no company van. He said I needed a new lock I asked him how much it would be but he did not answer. He wrote me an invoice which was extortionate, I refused to pay the first price, he was insisting that I sign his invoice. He also took photos of the lock he had fitted.

A carer called them for assistance at a clients home, they turned up took the handles off the door said it would be £400 then changed it to £700 the client said no, the carer asked him to put the handles back on he was very aggressive with her and was getting in her face demanding money the carer stood her ground and refused. Called to make a complaint not at all interested, i actually said to him "you don't care do you?" he said no. unbelievable. DO NOT USE THIS COMPANY THEY ARE A DISGRACE AND BULLIES.

Quoted 49 quid and vat on the phone. Lad turned up to open a yale lock (all they need for this is one of those special cards) and he immediately said he had to drill and it would be 125 quid and VAT...so 150. Told him I was quote 49 and vat and he said I could ring the company back to discuss but he charged 125 and vat as per company prices. After a 2 hour wait we paid for him to drill the door and not even replace the lock. The lad was nice enough but the company is a total scam and I will be reporting them.

SCAM cowboy company!

Do not use this company. Absolute cowboys. It repeatedly states on their website that they do not charge a call-out fee. We were charged a £150 call-out fee + labour. £350 for what was less than a 5-minute job. When we called to complain about the call-out fee, we were shut down. Outrageous. They should not be operating.

I would.like yo give 0 o less but it's not possibile..A guy charged me 316 pound for open a patio door with drill,( he damage the door) was a scam.very rude person.No badge to show .Thi s was in Norwich rubbish service damage door and at the end I have to call another company ,real one,for fit a new lock.avoid .disaster. no experience they are serious scam.

Website isn't clear that there will be emergency callout fees.
Initially it was £89+vat to try and get my door locked again.
Then it was another £120 to temporarily fix until the part came in for the mechanism.
Then the mechanism would be £289+vat on top....
Then they wanted an emergency fee on top which wasn't quoted when I called them.

Told them to get out after an hour.

Do not use them.