Emergencylocksmith24 Reviews 

156
•
TrustScore 1 out of 5

1.2

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Review summary

Created with AI, based on recent reviews

Looking at 66 reviews, most reviewers were let down by their experience overall. People frequently reported that initial phone quotes were surprisingly low, only for costs to escalate dramatically once the technician arrived. Consumers often faced unexpected extra charges, hidden fees, and high pressure tactics demanding immediate payment for simple jobs. Some reviewers were not happy with the poor customer service, long waiting times, and completely unhelpful responses when seeking urgent assistance. Customers additionally noted that staff members frequently displayed highly unprofessional, rude, and aggressive behavior while handling emergency callouts at properties. Visitors experienced property issues and misleading website information regarding call out charges.

What people talk about most

Price

Clients share negative opinions on price, reporting significant dissatisfaction due to unexpected fees and... See more

Service

Users describe negative interactions with service, highlighting unexpected high costs and unprofessional... See more

Staff

Reviewers mention negative feedback about staff, highlighting that personnel were frequently rude,... See more

Customer service

Customers had negative experiences with customer service, reporting that advisors were rude, hung up the... See more

Website

Consumers find website to be ambiguous regarding pricing, noting that it clearly advertises no call-out fees... See more

Reviews shaping this summary

Rated 1 out of 5 stars

What a scam company. Quoted £49 on phone. Glad the call was recorded. Came out said he needed to drill the lock no price disclosure then demanded £350 after 30 minutes and would not leave and became... See more

Rated 1 out of 5 stars

Horrible service. I accidentally locked myself out of the house so I called them. Firstly, the person on the call told me that the locksmith would arrive at my location in 25 minutes but it took... See more

Rated 1 out of 5 stars

DO NOT USE THIS COMPANY..These people are SCAMMERS. This is really General Services Wembley masquerading as local locksmiths. Just take a look at the reviews for both companies before you ring them... See more

Rated 1 out of 5 stars

Charged a vulnerable family member more than £430 for a weekday afternoon callout - a 20 minute job to drill out and refit a barrel lock. This guy is a total con artist and a classic rogue trader - 0... See more


Company details


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1.2

Bad

TrustScore 1 out of 5

156 reviews

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1.2

All reviews

(156)

64 reviews in the last 12 months

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Rated 1 out of 5 stars

Absolute disgrace !!

Absolute disgrace !!! My mother in law locked herself out of the house with her keys on inside of the door.
The guy came around with a magnet, got the keys out via letterbox within 3 minutes and charged her £250.00.
This is a clear case of ripping off old and vulnerable pensioners. When I called to complain, they told me she had signed the invoice so it was fair. Old people don't know what they should be charged. The locksmith also told my mother in law that he had spoken to me about the charges which is why she paid it. This was not the truth. So ripping people off, managers supporting this approach tells me this is the MOST disgusting company I have ever dealt with. When I told them this is not how companies operate in the UK, I was told I was a racist by the manager.

November 8, 2025
Unprompted review
Rated 1 out of 5 stars

HUGE SCAM. DO NOT USE.

If I could rate them a 0 I would. They are an incredibly dodgy company that is run from a ran down house in London. They have multiple businesses which they never file the accounts for and therefore have been shutdown previously. A simple google search will show you how sketchy this business is. They have multiple businesses running the same thing under different directors from that small house. They will quote you £40-50 on the initial phone call, and when they arrive, they will attempt to do the work before you get the chance to stop them. This way they can pressure you into paying their scam prices of between £180-600. DO NOT USE THIS COMPANY. They have been reported to trading standards for their improper and illegal practices.

October 16, 2025
Unprompted review
Rated 1 out of 5 stars

Con men

Con men! Used this service last night I double checked prices with lady on the phone as I found the £39 charge stated on website too cheap as I have used different locksmiths before after being locked out and paid between £105-£115. The lady told me £50 to then be told of locksmith when he turned up it would be £50 call out even though it states on website no call out charge and then another £130 to actually get in which I wasn't happy about but agreed to anyway. He eventually got me in my home to then ask if I wanted locked replaced which I obviously did as they had just broke the old lock to get in to then be told that was an extra £73. By this point I had no choice but to agree as my door was unsecure. So what I was told was a £50 job ended up costing another 200. Absolute disgrace and I will be ringing trading standards

October 31, 2025
Unprompted review
Rated 1 out of 5 stars

Total con artist

Charged a vulnerable family member more than £430 for a weekday afternoon callout - a 20 minute job to drill out and refit a barrel lock. This guy is a total con artist and a classic rogue trader - 0 stars.

October 8, 2025
Unprompted review
Rated 1 out of 5 stars

Overpriced, unethical practices and substandard

Young disabled man who was told to show his bank statement before work was started and ended up being charged £621 for opening door and replacement lock. Was left with £10 in his account. Job not finished and they wanted another £180 to complete the job. Got another locksmith who said in total job should have cost less than £300. Total conmen in my opinion with unethical work practices. Left damage to the door which they didn’t repair. I would not advise using them. Overpriced and bad workmanship in my view.

September 21, 2025
Unprompted review
Rated 1 out of 5 stars

RIP off company

Do not use this company they give you a price then charge you more they came said it was £75 then charge ££258 they use cheap locks that are £15 and charge you £99 no invoice or receipt the are not even an English company avoid at all costs

October 2, 2025
Unprompted review
Rated 1 out of 5 stars

Wish I had read the reviews before…

Wish I had read the reviews before going for the sponsored ad on Google!
Like all the others i wasquoted one price but when he got here he tried to get almost double what I was quoted...I repeatedly told him before he started let me know what cost will be before you start but he didn't...damaged my door in process too...he told me he was agitated from the previous job well no surprise there when your trying to rob people...gave him half of what he wanted..wouldn't use this company again

October 2, 2025
Unprompted review
Rated 1 out of 5 stars

Stay away from this company

Stay away from this company
Con artists
Quotes are website are to entice you to call them
They then change these when they arrive
90 labour an hour
170 to open the door
250 for a new lock
Con Artists

September 28, 2025
Unprompted review
Rated 1 out of 5 stars

Do not use this company

Do not use this company
They tell you they will be there within 30 mins and and it will be £49 and then when they land out say there is a problem and the lock mechanism is high security and add on another £100
When i rang them i told them exactly what type door it was - they come up with the same crap each time
Complete joke - Stay away from this company

September 25, 2025
Unprompted review
Rated 1 out of 5 stars

Super weird communications

Super weird communications. Called for a quote was told £49 for consultation, I questioned why they advertised it as “£39 - no call out fee” and hung up as felt like they was mugging it. The woman proceeded to send text messages saying how I’m rude and Eastern Europeans were ripping everyone off in my area so good luck (. I found a local locksmith that’s coming £35 no call out fee just unlock my door.. who happens to be polish!) 😂 what’s worse is the woman on the phone sounded Eastern European herself 🥴

September 16, 2025
Unprompted review
Rated 1 out of 5 stars

Terrible company and terrible customer…

Terrible company and terrible customer service. Locksmith Nick in Glasgow damaged my security doors and was terrible at doing the work. Company didn’t care about issues and products were below standards.

August 1, 2025
Unprompted review
Rated 1 out of 5 stars

PLEASE DO NOT USE - Overcharging scam!

PLEASE DO NOT USE. This is a scam which I got caught out with.I called the company out after I was locked out of my house on the pretence of £49.95 callout to come out and get into the property. Someone did come out and did get into the property, and also fitted a new lock. The cost I was confronted with at the end of the callout was £469! Yes really!!! I was on my own and felt pressurised to pay which left me feeling sick and extremely distressed. I am now trying to recover some of the money back through my Bank which is proving to be difficult. Don't make the same mistake I made.

August 2, 2025
Unprompted review
Rated 1 out of 5 stars

HORRIBLE

HORRIBLE! Quoted £50 if it was easy to get in. All they tried was a piece of card, not use of tools to try and move the barrel. Les than a minute of trying they said they would have to destroy the lock, suddenly the charge is £120. AVOID!

July 29, 2025
Unprompted review
Rated 1 out of 5 stars

Unprofessional and Rude

On arrival, he said the fee was over £300 including call out fee. I stated on the website, it quotes no call out fee and he said no this is an emergency. I said no, he can leave. He threatened to call the police and calls his manager. His manager says they can do for £200; I said no. He said then £49 for him to leave. I said no. I felt very threaten as I was by myself and scared for my life. Had tears streaming down my face. His manager said £150. I said fine, hoping this will settle it. The guy was swearing the whole way through. My neighbour came by and checked on me, as he noted something was wrong. When the lock was removed, he demanded I pay straight away and without an invoice.

I found the entire experience stressful, unprofessional, and unnecessary.

July 27, 2025
Unprompted review

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