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Review summary

Created with AI, based on recent reviews

Considering 580 reviews, reviewers had a great experience with this company. Customers are consistently pleased with the quality of the products, particularly the perfumes, and find the prices very competitive. Many people highlight the efficient delivery service, noting that items arrive promptly and are well-packaged. The overall service, from website navigation to customer support, is frequently praised as excellent. However, some people were dissatisfied with their orders, experiencing issues such as missing items, perfumes with weak performance, or damaged packaging. A few other people also felt that delivery times were occasionally longer than expected, or that there were delays in dispatching orders.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the authenticity, quality, and wide... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising its speed and efficiency, with... See more

Order

People report ambiguous experiences with order. Many customers praise quick deliveries, good prices, and... See more

Price

Consumers consistently find the pricing to be very positive. Many reviewers highlight competitive and... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the excellent service... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The orders take so long to be attended to and also delivered take so long to get to us. If an item is out of stock instead of telling the customer immediately it's us the customers to contact the comp... See more

Rated 4 out of 5 stars

I'm a repeat customer of Emirates Oud. Their perfumes are genuine and very well priced. All of my previous order experience have been 5 stars. But this one, they accepted my payment and one of... See more

Rated 4 out of 5 stars

The site was easy to navigate and I was pleasantly surprised how many fragrances there was on there. My only issue was with the delivery which took longer than expected. And I had to contact them to g... See more

Rated 5 out of 5 stars

I had a very positive experience with Emirates Oud. The prices are genuinely competitive, especially considering the quality of the products offered. Everything arrived well‑packed, secure, and clearl... See more


Company details

  1. Cosmetics and Perfumes Supplier
  2. Perfume Store

Written by the company

Welcome to Emirates Oud – where the magic of Arabian perfumes comes to life! Picture this: a collection of perfumes that's not just a blend of scents but a journey through the heart of Arabian allure. At Emirates Oud, we're all about making you feel something special. Our perfumes aren't just fragrances; they're stories waiting to unfold. Imagine the warmth of Arabian traditions meeting the cool breeze of modern vibes – that's what our scents are all about. It's like capturing a piece of time in a bottle. Whether you're on the hunt for a daily scent or something to mark those unforgettable moments, we've got you covered. Emirates Oud is all about helping you express your unique style. So, go ahead, dive into the world of our perfumes, and let them be an extension of your personality.


Contact info

4.1

Great

TrustScore 4 out of 5

777 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 25% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Happy customer!

I am happy with my first experience and I will recommend to my friends to buy from Emirates Oud! Everything is on time well packed and customers communications are very quick and helpful! Prices are great ,but most I like is big range of perfumes! Thank you!

March 10, 2026
Unprompted review
Rated 5 out of 5 stars

ORDER VULCAN FEU (BEST PERFUME)

Their service is very nice. I ordered a perfume called vulcan feu. IT IS VERY NICE oh yaaaasss slay, i pulled about 6-7 baddies with that smell on me u see my ting? But delivery was bare long you know (8 days) js cr4cked with the 6th ting so nice. It smells like mango. Perfumes are legit

March 10, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service and prices

Excellent service and prices!
So I am an avid perfume lover and have garnered over 200 fragrances in my collection. I was browsing the internet searching for suitable affordable perfumes to gift my friends and family over the festive season and stumbled upon Emirates oud. I was initially skeptical as to the quality of their perfumes and tested them by ordering a few, they had a quick turnaround time from placing my order to the actual delivery, all my products came in good condition and were top quality! Since then I’ve been a regular customer! 100% satisfied customer here !

March 10, 2026
Unprompted review
Rated 5 out of 5 stars

Best prices and great selection

This is my favourite shop of Middle Eastern Frangrances. Best prices on the market (especcialy if there some holiday sale)-its just a gift. Good choice of scents. Good packiging, nice delievery (didnt have any problems with delievery services).

February 19, 2026
Rated 5 out of 5 stars

Great reliable company if purchasing middle eastern scents.

Have purchased from this company around five times. Great service always. Products arrive quickly, always on time. Well packed for postage. Always genuine scents, good quality. Often scents competitively priced. Would highly recommend. Haven't yet had a problem, so can't really comment on returns or what happens if there is a problem. So far so good! Only cheeky thing I'd suggest is, it would be nice to have some kind of a reward/point/discount scheme for regular customers, to stop them straying elsewhere :-)

March 1, 2026
Unprompted review
Rated 1 out of 5 stars

Customer service appalling

Customer service appalling. Genuinely think it’s just one person running the whole business, placed an order with express delivery on Monday expected delivery by Friday, emailed them and contacted via dm at least 5 times and no response, Order has been cancelled and refund issued, they refunded my order as they’d ran out of the item which I paid for, but their website says in stock, which seems to be a common theme on most of the bad reviews.. Avoid this company like the plague please, needs liquidating.

UPDATE FROM REPLY:

I did not request it was delivered by a specific date whatsoever, I stressed in my emails that I would like to cancel if my order wasn’t delivered within the time frame which is given when paying extra for express delivery. This alongside the fact I hadn’t received a response to either of my emails until they’d come back and cancelled my order days after my initial enquiry.

Don’t try and falsify information regarding someone’s order/review and just take it on the chin like a proper person, again proving why no one should be putting money into this persons pockets.. quick enough to respond to a bad review but won’t reply to their emails!

March 6, 2026
Unprompted review
Emirates Oud logo

Reply from Emirates Oud

Thank you for your feedback.

We would like to clarify that we did respond to your emails. At the time your order was placed, the item was unfortunately out of stock despite the website showing availability. Your order was placed with express delivery and included a request for delivery by a specific date. In your correspondence, you also clearly stated that if the order could not arrive by that date, you wanted the order cancelled and a full refund issued.

As the requested delivery date had already passed and we were unable to meet that deadline, we proceeded in line with your request and cancelled the order and issued a full refund.

Rated 5 out of 5 stars

Excellent experience

Excellent experience. First time shopping with this company and I found it to be easy enough to browse their website, choose the item I wanted and checkout. Speedy delivery and goods received were packaged well, the perfume was well protected. I was recommended to shop with them and will definitely shop again.

February 25, 2026
Unprompted review
Rated 5 out of 5 stars

I was worried to order from here based…

I was worried to order from here based on some of the reviews, but I took my chances and paid via PayPal just in case I experienced issues. Pleased to say I received my purchase safe and sound. Lovely perfume and lovely bottle. Will be ordering again. Thank you.

March 7, 2026
Unprompted review
Rated 1 out of 5 stars

Scam ! Extremely disappointing and dishonest service.

Extremely Disappointing !!

I had ordered 2x Rayhaan Pharaoh. I products were delivered today by Royal Mail. I opened the box and there was only 1 perfume not 2. I saw similar reviews on their website/Trustpilot so assuming they do this on purpose. This is a scam, they charged for 2 perfume but only sent 1 perfume.

I have emailed them, no response yet. I hope they will fix it otherwise I will contact my credit company.

This is very bad.

My order number: #35923

March 6, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, timely delivery and items as described. Will be using in the future for sure! Many thanks.

February 22, 2026
Unprompted review
Rated 5 out of 5 stars

I was looking to try a few arabian…

I was looking to try a few arabian perfumes before buying a bigger bottle. I purchased 5 samples with no problem and quite reasonable prices. My only problem now is to narrow down my choices as they are all beautiful 😍

March 2, 2026
Unprompted review
Rated 1 out of 5 stars

Awful don't use

Awful don't use , items marked as in stock then took a week to send me an email saying items were no longer in stock so got refunded, then waited another week for delivery to be finally sent even though it was 24h signed for delivery then never got my parcel and no response from their helpline over 2 weeks later but keep getting ' how did we do emails ' and ' hope you enjoyed your items emails '. So junk emails but no actual customer service team.

March 5, 2026
Unprompted review

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