Just wrapped up a great trip to Dubai. Flew with Emirates and the experience was excellent—as usual. Business class on the A380 is a treat. Stayed at Anantara The Palm, which was outstanding. Be... See more
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I am one happy customer with the Emirates Vacation Package that I booked online. Overall satisfaction with the flight experience for first time flyer using Emirates Airlines and the arrangements made... See more
I had a lifelong dream of staying in an exotic local in an over the water villa. I also wanted to fly in style so I looked into an Emirates Vacation. The total experience was beyond my expectations. F... See more
Emirates Holidays is an easy way to book airline tickets, hotels, transfers even full board (all-inclusive) if desired. They stayed on top of things-even changing my transfer date for the driver to c... See more
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Built around a team of extremely passionate destination experts, Emirates Vacations is the tour operator of the internationally renowned Emirates airline. Specialising in Dubai, Indian Ocean, South East Asia and South Africa. We provide premium, tailor-made holidays to a wide range of amazing long haul destinations all wrapped up with flights on award-winning Emirates. Visit us on emiratesvacations.com, where you can find our very latest holiday offers.
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Emirates Vacations made our experience…so wonderful. The service was an excellent choice for as this was our 1st trip to UAE
Emirates Vacations made our experience in booking our Dubai trip so easy by helping us with flight and hotel arrangements. The two hotels booked [JW Marriott Marquis & Grand Hyatt) were very good choices for us. The premium economy seating on Emirates Airlines was the best! Our overall experience was very satisfactory and we will definitely use this service in the future and highly recommend it .... ElaineH

Reply from Emirates Vacations
They did what they promised to do and…
They did what they promised to do and more. if you want first class treatment please use Emirates vacation. I would use them over and over again. They were responsive at every turn to answer any questions we had. Very professional and courteous. We had the best treatment....highly recommend.

Reply from Emirates Vacations
9-days trip to UAE
Our 9-days trip to United Arab Emirates booked through Emirates Vacations was excellent. We booked hotel and round-trip tickets in economy class. Additional bonus was free transfer to and from airport that company has provided. Flight from NY to Dubai was excellent. Food was delicious, we had great entertainment options during both flights, service on the flight to Dubai was superb and efficient. On our flight back service was a lit bit slower. Hotel Taj where we stayed was superb. 5- stars. Breakfast included, delicious and hearty. Hotel has 4 restaurants on premises, service is excellent. Staff always tried to help. Hotel pool is fine. We highly recommend Emirates Vacations as the way to book your holiday in UAE.

Reply from Emirates Vacations
Disgusting hotel
My flight on Emirates was great, however my hotel accomodations were not what I expected booking an Emirates vacation package...I expected Emirates to partner with a hotel that meets their level of service.. The Grand excelsior was a dump... the curtains were dirty and had a hole in them, the shower had mold, coffee stains on the wall and carpet the room hadn't been cleaned in weeks there was visible dust on the nightstand and it smelled like mildew. I advised the front desk of my concerns for them to tell me that they can switch me to another room, if another room was available why put me in that room to begin with
After flying for 13 hours and not being able to check in until after 3pm getting the worst hotel room imaginable I checked out and went to another hotel
Emirates is now telling me there's nothing they can do to rectify this issue.
Unacceptable Emirates and I'm telling everyone I know that your company values money over the vacation package experience you claim to offer
04/15/2024 update..I went on the website to submit the form as instructed and I got an error message stating "An unhandled fault has occurred in this flow. Please contact your system administrator for more information." Not sure what any of this means, please email me as Emirates has my contact information already.

Reply from Emirates Vacations
Excellent service top notch service I…
Excellent service top notch service I can't wait to book my second adventure with
Emirates Vacations love love love my anniversary and birthday was awesome

Reply from Emirates Vacations
I have traveled to a lot of countries…
I have traveled to a lot of countries in Europe, Africa and the Caribbeans and of course many cities in USA where I reside. However this vacation was the best for my wife and I. The 13hr flight from DC was smooth, spent less than 15mins at immigration and our pick driver was there already. RIU hotel was fantastic, staff were very nice and friendly. Our trip to Abu Duibi , Safari and City tour were great. We are definitely coming back again next year.

Reply from Emirates Vacations
Overall experience was great
Overall experience was great. Staff are well trained, knowledgeable and professional. Booking through Emirates Vacation made transfers from airport to hotel seamless. Upgrading business was a hassle but overall expenses was good.

Reply from Emirates Vacations
I chose Emirates airline for their…customer service and professionalism and kindness
I chose Emirates airline for their extreme high reputation. Taking care of customers
I have a unique medical condition that needs special attention. I flew business class for comfort I was told to check in directly on site at JFK because of my medical condition
I was met with a very friendly agent who read my doctors notes and requested his supervisor Abdul at the counter.. Abdul was so gracious and kind. He took care of all my needs, he contacted the aircraft crew and let their crew chief Nadine know about my condition
They called me to board early and they took care all my needs the whole flight.
The same thing happened on my return flight from Milan to JFK. The supervisor at the ticket counter was so gracious and professional. She escorted me from the Emirates lounge directly to my seat and notified the crew and the crew chief of my condition .Antonio Rankov and the chief attendant Ricardo Santos were exceptional, professional, and kind I thank all the people involved.
This was my retirement vacation for both of myself and my wife. Rest assured if we were to fly again it will be on Emirates for sure.
Emirates airline is simply exceptional!

Reply from Emirates Vacations
Dream come true
I've done two meaningful trips using Emirates Vacations and my experiences have been great. My recent trip to Dubai and Istanbul from JFK ( New York) required several calls and emails to finalize my itinerary and I was very pleased with each aspect. I'll certainly use Emirates Vacations for future trips.

Reply from Emirates Vacations
Emirates Vacations was top notch the entire process
Emirates Vacations was a great experience from start to finish. The travel advisor provided good insight and helpful direction on planning both stops of the trip.
The arrangements- airport meet/greet, car services, email communication was all excellent.
I also feel that the value of our travel package - flights, transfers and hotels - was very high. The cost for the entire package was extremely reasonable
I was very pleased with it and will continue to use Emirates Vacations in the future. Highly recommended!

Reply from Emirates Vacations
The best service I Have ever had on an…
The best service I Have ever had on an airline. Seat upgrade to more room was very inexpensive & worth every penny. Very comfortable flight. I would definitely recommend this airline. Can't wait to fly with them again.

Reply from Emirates Vacations
The best customer service I have seen…
The best customer service I have seen with flight attendants

Reply from Emirates Vacations
Excellent flight
Excellent flight, Great customer service, good food, On time, no baggage charge. Love the movie selection. Good membership mileage.

Reply from Emirates Vacations
I planned a vacation through Emirates…
I planned a vacation through Emirates for 15 people to Dubai. The process went very smooth and was reasonable including flights, transportation and hotel. My travel group thought this was the best vacation and we travel a lot.

Reply from Emirates Vacations
The Emirates Athens vacation
The Emirates vacation deal - air and hotel - to Athens was easy to book, with excellent customer service and help, and occurred without a glitch. The package deal saved us money but the main appeal was the convenience. The list of potential hotels was robust and included one we've stayed in before. Emirates did a great job, and I'll book again.

Reply from Emirates Vacations
Great atmosphere as it reply’s to…
Great atmosphere as it reply’s to teamwork with crew members and great customer service to all passengers. Crew members went out their way to make sure each passenger was comfortable and assisted passengers with their children.

Reply from Emirates Vacations
A Dream Come True with Emirates Airlines!
I recently had the pleasure of experiencing Emirates Airlines' top-notch service and vacation package, and I cannot speak highly enough of my unforgettable journey. From start to finish, every aspect of the trip exceeded my expectations.
Emirates' customer service is unparalleled. The staff went above and beyond to ensure that every passenger felt valued and cared for. From the warm welcome at check-in to the attentive cabin crew on board, their dedication to customer satisfaction was evident at every turn.
The in-flight experience was nothing short of exceptional. The aircraft was immaculately clean, and the seating was comfortable, allowing for a restful journey. The entertainment options were diverse and kept me engaged throughout the flight, while the dining experience was a true culinary delight. The quality of the meals exceeded my expectations for in-flight dining.
The vacation package itself was meticulously planned, offering a perfect blend of cultural experiences, adventure, and relaxation. The itinerary was thoughtfully curated, ensuring that I got to explore the best each destination had to offer. The accommodations were of the highest standard, providing a luxurious and comfortable retreat after a day of exploration.
Emirates' attention to detail and commitment to excellence truly sets them apart. I felt like a valued guest throughout my entire journey, and I cannot wait to book my next adventure with them. If you're looking for a seamless, luxurious travel experience with a vacation package that leaves no stone unturned, Emirates Airlines is the way to go. They have truly set the gold standard for airline service and vacation packages.

Reply from Emirates Vacations
Emirates Vacations
I have made recent travels with Emirates Vacations with family and friends who are very reserved to travel outside the country. Yet, Emirates Vacation made it possible for me to organize a vacation with them and travel with ease. The idea of a one stop vacation shop is really a great idea. And the options of resort are amazing. After these vacation, all my family and friends had a great impression and are will to do this again soon. Great job Emirates Vacations from flight services, to transfers to resorts and back, and to resorts services. Everything is just impeccable.

Reply from Emirates Vacations
Never disappointed
I've done two meaningful trips using Emirates Vacations and my experiences have been great. My recent trip in August to Bali required several calls and emails to finalize my itinerary and I was very pleased with each aspect. I'll certainly use Emirates Vacations for future trips.

Reply from Emirates Vacations
Exceptional service by Tabish and Emirates Vacations
Tabish and the Emirates Vacations team provided exceptional customer service for our family vacation in Dubai. We had a complex itinerary with family members traveling from US and India. In addition, we had a 3-day side trip to Maldives. Tabish was extremely meticulous in planning all the flights, hotels, transfers, Meet & Greet and Home Check In services. Needless to say, the family enjoyed one of the most luxurious vacations and happy memories for lifetime!

Reply from Emirates Vacations
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