Emirates Vacations Reviews 197

TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Just wrapped up a great trip to Dubai. Flew with Emirates and the experience was excellent—as usual. Business class on the A380 is a treat. Stayed at Anantara The Palm, which was outstanding. Be... See more

Rated 5 out of 5 stars

I am one happy customer with the Emirates Vacation Package that I booked online. Overall satisfaction with the flight experience for first time flyer using Emirates Airlines and the arrangements made... See more

Rated 5 out of 5 stars

I had a lifelong dream of staying in an exotic local in an over the water villa. I also wanted to fly in style so I looked into an Emirates Vacation. The total experience was beyond my expectations. F... See more

Rated 4 out of 5 stars

Emirates Holidays is an easy way to book airline tickets, hotels, transfers even full board (all-inclusive) if desired. They stayed on top of things-even changing my transfer date for the driver to c... See more

Company replied

Company details

  1. Travel & Vacation

Information provided by various external sources

Built around a team of extremely passionate destination experts, Emirates Vacations is the tour operator of the internationally renowned Emirates airline. Specialising in Dubai, Indian Ocean, South East Asia and South Africa. We provide premium, tailor-made holidays to a wide range of amazing long haul destinations all wrapped up with flights on award-winning Emirates. Visit us on emiratesvacations.com, where you can find our very latest holiday offers.


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4.5

Excellent

TrustScore 4.5 out of 5

197 reviews

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Rated 5 out of 5 stars

Emirates Vacations made our experience…so wonderful. The service was an excellent choice for as this was our 1st trip to UAE

Emirates Vacations made our experience in booking our Dubai trip so easy by helping us with flight and hotel arrangements. The two hotels booked [JW Marriott Marquis & Grand Hyatt) were very good choices for us. The premium economy seating on Emirates Airlines was the best! Our overall experience was very satisfactory and we will definitely use this service in the future and highly recommend it .... ElaineH

April 27, 2024
Unprompted review
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Reply from Emirates Vacations

Dear Elaine,

Thank you for sharing your positive feedback. I am glad that you had an incredible experience with Emirates Vacations for your first trip to the UAE.

It warms our hearts to know that your trip was made seamless with our assistance in arranging flights and hotels. Staying at JW Marriott Marquis and Grand Hyatt must have added an extra layer of luxury to your stay. The Premium economy seating on Emirates Airlines sounds like the perfect way to travel in comfort.

Thank you again for choosing Emirates Holidays. We look forward to welcoming you back on board soon to create another unforgettable holiday experience for you.

Kind regards,
Candiana
Emirates Holidays

Rated 5 out of 5 stars

They did what they promised to do and…

They did what they promised to do and more. if you want first class treatment please use Emirates vacation. I would use them over and over again. They were responsive at every turn to answer any questions we had. Very professional and courteous. We had the best treatment....highly recommend.

March 31, 2024
Unprompted review
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Reply from Emirates Vacations

Dear Kagale

Thank you for taking the time to share your wonderful experience with us. We are thrilled to hear that we were able to exceed your expectations by delivering first-class service during your holiday.

It's fantastic to know that we were responsive to your needs and questions, and that our team demonstrated professionalism and courtesy throughout your journey. Your satisfaction is our top priority, and we are honored to have provided you with the best treatment possible.

Your recommendation means the world to us, and we are grateful for your trust and loyalty. We look forward to welcoming you back for more memorable experiences in the future.

Kind regards,
Patrick
Emirates Vacations

Rated 5 out of 5 stars

9-days trip to UAE

Our 9-days trip to United Arab Emirates booked through Emirates Vacations was excellent. We booked hotel and round-trip tickets in economy class. Additional bonus was free transfer to and from airport that company has provided. Flight from NY to Dubai was excellent. Food was delicious, we had great entertainment options during both flights, service on the flight to Dubai was superb and efficient. On our flight back service was a lit bit slower. Hotel Taj where we stayed was superb. 5- stars. Breakfast included, delicious and hearty. Hotel has 4 restaurants on premises, service is excellent. Staff always tried to help. Hotel pool is fine. We highly recommend Emirates Vacations as the way to book your holiday in UAE.

March 7, 2024
Unprompted review
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Reply from Emirates Vacations

Dear Gary

Thank you for choosing Emirates Vacations for your recent 9-day trip to the United Arab Emirates, and for sharing your excellent experience with us. We are thrilled to hear that your trip, booked through us, exceeded your expectations.

It's fantastic to know that you enjoyed the additional bonus of complimentary transfers to and from the airport, as well as the excellent experience on your flights. We are delighted that you found the food delicious, entertainment options great, and service superb and efficient.

We are also pleased to hear that the Taj hotel was superb, with its 5-star amenities, delicious and hearty breakfast, excellent service, and helpful staff. Your recommendation means a lot to us, and we appreciate your trust in Emirates Vacations for booking your holiday in the UAE.

Kind regards,
Patrick
Emirates Vacations

Rated 1 out of 5 stars

Disgusting hotel

My flight on Emirates was great, however my hotel accomodations were not what I expected booking an Emirates vacation package...I expected Emirates to partner with a hotel that meets their level of service.. The Grand excelsior was a dump... the curtains were dirty and had a hole in them, the shower had mold, coffee stains on the wall and carpet the room hadn't been cleaned in weeks there was visible dust on the nightstand and it smelled like mildew. I advised the front desk of my concerns for them to tell me that they can switch me to another room, if another room was available why put me in that room to begin with
After flying for 13 hours and not being able to check in until after 3pm getting the worst hotel room imaginable I checked out and went to another hotel
Emirates is now telling me there's nothing they can do to rectify this issue.
Unacceptable Emirates and I'm telling everyone I know that your company values money over the vacation package experience you claim to offer
04/15/2024 update..I went on the website to submit the form as instructed and I got an error message stating "An unhandled fault has occurred in this flow. Please contact your system administrator for more information." Not sure what any of this means, please email me as Emirates has my contact information already.

March 14, 2024
Unprompted review
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Reply from Emirates Vacations

Dear Lucretia

Thank you for taking the time to leave us a review.

We are sorry to hear that you've had a disappointing experience with us. We would love the opportunity to discuss this with you in further detail in a bid to resolve your concerns and restore your faith in us.

Hence, we would kindly request that you complete the Emirates Vacations Feedback & Complaints form, which can be found at; https://www.emiratesvacations.com/us_en/pages/feedback, to enable us to investigate this further.

Kind regards,
Patrick
Emirates Vacations

Rated 5 out of 5 stars

Excellent service top notch service I…

Excellent service top notch service I can't wait to book my second adventure with
Emirates Vacations love love love my anniversary and birthday was awesome

March 13, 2024
Unprompted review
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Reply from Emirates Vacations

Dear Chinna,

It's absolutely delightful to hear that you had such an incredible experience with Emirates Vacations! Providing top-notch service and creating unforgettable moments is what we aim for, and I'm thrilled to hear that your anniversary and birthday celebrations were nothing short of awesome. Thank you for choosing Emirates Vacations, and we look forward to welcoming you back for another fantastic journey.

Kind regards,
Candiana
Emirates Vacations

Rated 5 out of 5 stars

I have traveled to a lot of countries…

I have traveled to a lot of countries in Europe, Africa and the Caribbeans and of course many cities in USA where I reside. However this vacation was the best for my wife and I. The 13hr flight from DC was smooth, spent less than 15mins at immigration and our pick driver was there already. RIU hotel was fantastic, staff were very nice and friendly. Our trip to Abu Duibi , Safari and City tour were great. We are definitely coming back again next year.

February 13, 2024
Unprompted review
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Reply from Emirates Vacations

Dear Edward

Thank you for choosing Emirates Vacations, and we're thrilled to hear that it was the best experience for you and your wife. Your positive feedback about the smooth 13-hour flight, quick immigration process, and fantastic stay at the RIU hotel is truly appreciated.

We're delighted that your trips to Abu Dhabi, Desert Safari, and City Tour were enjoyable, and it warms our hearts to know that you're considering coming back again next year.

Thank you for sharing your wonderful experience, and we look forward to being a part of your future travel adventures.

Kind regards,
Patrick
Emirates Vacations

Rated 4 out of 5 stars

Overall experience was great

Overall experience was great. Staff are well trained, knowledgeable and professional. Booking through Emirates Vacation made transfers from airport to hotel seamless. Upgrading business was a hassle but overall expenses was good.

February 10, 2024
Unprompted review
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Reply from Emirates Vacations

Dear Valued Customer

Thank you for taking the time to share your positive experience with Emirates Vacations. We're thrilled to hear that your overall experience was great, and you found our staff well-trained, knowledgeable, and professional.

We appreciate your feedback regarding the seamless transfers from the airport to the hotel through Emirates Vacation. However, we apologize for any inconvenience you experienced during the business class upgrade process.

Thank you for choosing Emirates Vacations, and we look forward to assisting you on your future journeys.

Kind regards,
Patrick
Emirates Vacations

Rated 5 out of 5 stars

I chose Emirates airline for their…customer service and professionalism and kindness

I chose Emirates airline for their extreme high reputation. Taking care of customers
I have a unique medical condition that needs special attention. I flew business class for comfort I was told to check in directly on site at JFK because of my medical condition
I was met with a very friendly agent who read my doctors notes and requested his supervisor Abdul at the counter.. Abdul was so gracious and kind. He took care of all my needs, he contacted the aircraft crew and let their crew chief Nadine know about my condition
They called me to board early and they took care all my needs the whole flight.
The same thing happened on my return flight from Milan to JFK. The supervisor at the ticket counter was so gracious and professional. She escorted me from the Emirates lounge directly to my seat and notified the crew and the crew chief of my condition .Antonio Rankov and the chief attendant Ricardo Santos were exceptional, professional, and kind I thank all the people involved.
This was my retirement vacation for both of myself and my wife. Rest assured if we were to fly again it will be on Emirates for sure.
Emirates airline is simply exceptional!

November 20, 2023
Unprompted review
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Reply from Emirates Vacations

Dear Nick

Thank you for taking the time to share your experience and for choosing Emirates for your vacation. We are deeply moved by your kind words and grateful for the opportunity to exceed your expectations.

It is truly heartwarming to hear how our staff, from the friendly agent at JFK to the attentive crew members on your flights, went above and beyond to ensure your comfort and well-being.

Similarly, we are grateful for the professionalism and kindness of the supervisor at the ticket counter in Milan and the exceptional service provided by the entire crew. Their genuine care and dedication contributed significantly to the success of your vacation.

Knowing that you were able to relax and enjoy your vacation with peace of mind is our greatest reward. We are truly grateful for your loyalty and trust, and we assure you that we will continue to deliver the exceptional service and care that you have come to expect from Emirates.

Kind regards,
Patrick
Emirates Vacations

Rated 5 out of 5 stars

Dream come true

I've done two meaningful trips using Emirates Vacations and my experiences have been great. My recent trip to Dubai and Istanbul from JFK ( New York) required several calls and emails to finalize my itinerary and I was very pleased with each aspect. I'll certainly use Emirates Vacations for future trips.

November 17, 2023
Unprompted review
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Reply from Emirates Vacations

Dear Jose

Thank you for your positive feedback and for choosing Emirates Vacations for your recent trip to Dubai and Istanbul from JFK. We are thrilled to hear that you have had two great experiences with us and that you were pleased with each aspect of your itinerary, even with the several calls and emails required to finalize it.

Our dedicated team is passionate about ensuring every detail is meticulously planned and executed to exceed your expectations. It is encouraging to hear that your experiences with Emirates Vacations have been consistently positive and that you will be using us for future trips. We are committed to providing our customers with exceptional service, competitive prices, and unforgettable vacation experiences.

Kind regards,
Patrick
Emirates Vacations

Rated 5 out of 5 stars

Emirates Vacations was top notch the entire process

Emirates Vacations was a great experience from start to finish. The travel advisor provided good insight and helpful direction on planning both stops of the trip.

The arrangements- airport meet/greet, car services, email communication was all excellent.

I also feel that the value of our travel package - flights, transfers and hotels - was very high. The cost for the entire package was extremely reasonable

I was very pleased with it and will continue to use Emirates Vacations in the future. Highly recommended!

November 2, 2023
Unprompted review
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Reply from Emirates Vacations

Dear Kevin

We are thrilled to hear that you had a fantastic experience with Emirates Holidays from start to finish! Thank you for taking the time to share your positive feedback with us.

We are particularly pleased to hear that you were impressed with our colleagues and the valuable insights they provided in planning both stops of your trip. Our team is committed to helping our customers create unforgettable travel experiences, and we are glad that you found their expertise and guidance to be helpful.

We are also delighted to hear that you were impressed with the arrangements we made for your airport Meet & Greet, transfers, and email communication. We strive to provide our customers with seamless and hassle-free travel experiences, and we are glad that our services exceeded your expectations.

Kind regards,
Patrick
Emirates Vacations

Rated 5 out of 5 stars

The best service I Have ever had on an…

The best service I Have ever had on an airline. Seat upgrade to more room was very inexpensive & worth every penny. Very comfortable flight. I would definitely recommend this airline. Can't wait to fly with them again.

October 22, 2023
Unprompted review
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Reply from Emirates Vacations

Dear Alison

Thank you so much for your kind words and for sharing your wonderful feedback on your recent flight with Emirates Holidays. We are delighted to hear that you had an exceptional experience and that you would recommend our services to others.

Thank you again for choosing Emirates Holidays. We look forward to welcoming you back to provide you with another unforgettable travel experience.

Kind regards,
Patrick
Emirates Vacations

Rated 5 out of 5 stars

The best customer service I have seen…

The best customer service I have seen with flight attendants

November 3, 2023
Unprompted review
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Reply from Emirates Vacations

Dear Kenyatta

Thank you so much for sharing your kind words about our cabin crew.

We are incredibly proud of our team for their dedication to providing our customers with exceptional service. We strive to create a comfortable and enjoyable travel experience for all our passengers, and it is gratifying to hear that our cabin crew played a significant role in making your trip a positive one.

Kind regards,
Patrick
Emirates Vacations

Rated 5 out of 5 stars

Excellent flight

Excellent flight, Great customer service, good food, On time, no baggage charge. Love the movie selection. Good membership mileage.

October 19, 2023
Unprompted review
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Reply from Emirates Vacations

Dear Abdallah

Thank you for your excellent feedback! We are so pleased to hear that you had such a positive experience with us.

We are particularly happy to hear that you enjoyed our customer service, food, on-time arrival, baggage allowance, movie selection, and membership mileage program. We are constantly striving to improve our services, and your feedback helps us to do just that.

Kind regards,
Patrick
Emirates Vacations

Rated 5 out of 5 stars

I planned a vacation through Emirates…

I planned a vacation through Emirates for 15 people to Dubai. The process went very smooth and was reasonable including flights, transportation and hotel. My travel group thought this was the best vacation and we travel a lot.

October 1, 2023
Unprompted review
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Reply from Emirates Vacations

Dear Valued Customer

Thank you for sharing your experience planning a holiday through Emirates Vacations for a group of 15 people to Dubai. We're thrilled to hear that the process went smoothly and that you found the package reasonable, covering flights, transportation, and hotel.

It's fantastic to know that your travel group considered this trip to be the best vacation, especially considering that you all travel frequently. Your satisfaction is important to us, and we greatly appreciate your feedback.

Kind regards,
Patrick
Emirates Vacations

Rated 5 out of 5 stars

The Emirates Athens vacation

The Emirates vacation deal - air and hotel - to Athens was easy to book, with excellent customer service and help, and occurred without a glitch. The package deal saved us money but the main appeal was the convenience. The list of potential hotels was robust and included one we've stayed in before. Emirates did a great job, and I'll book again.

September 14, 2023
Unprompted review
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Reply from Emirates Vacations

Dear Janet

Thank you for sharing your experience booking with us to Athens.

We're delighted to hear about your positive experience and appreciate your feedback. It's great to know that the booking process was easy and that you received excellent customer service and assistance throughout.

Thank you for choosing Emirates Vacations, and we can't wait to be part of your next adventure to Athens or any other destination you choose.

Kind regards,
Patrick
Emirates Vacations

Rated 5 out of 5 stars

Great atmosphere as it reply’s to…

Great atmosphere as it reply’s to teamwork with crew members and great customer service to all passengers. Crew members went out their way to make sure each passenger was comfortable and assisted passengers with their children.

September 19, 2023
Unprompted review
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Reply from Emirates Vacations

Dear Valued Customer

Thank you for sharing your positive feedback about your experience.

We are delighted to hear that our crew members demonstrated excellent teamwork and provided you with exceptional customer service. We always aim to ensure the comfort of passengers and assisting families, especially those with children, so it's wonderful to know that the crew went out of their way to ensure every passenger had a comfortable journey.

Thank you for choosing Emirates Vacations and we are here to continue providing you with outstanding service.

Kind regards,
Patrick
Emirates Vacations

Rated 5 out of 5 stars

A Dream Come True with Emirates Airlines!

I recently had the pleasure of experiencing Emirates Airlines' top-notch service and vacation package, and I cannot speak highly enough of my unforgettable journey. From start to finish, every aspect of the trip exceeded my expectations.

Emirates' customer service is unparalleled. The staff went above and beyond to ensure that every passenger felt valued and cared for. From the warm welcome at check-in to the attentive cabin crew on board, their dedication to customer satisfaction was evident at every turn.

The in-flight experience was nothing short of exceptional. The aircraft was immaculately clean, and the seating was comfortable, allowing for a restful journey. The entertainment options were diverse and kept me engaged throughout the flight, while the dining experience was a true culinary delight. The quality of the meals exceeded my expectations for in-flight dining.

The vacation package itself was meticulously planned, offering a perfect blend of cultural experiences, adventure, and relaxation. The itinerary was thoughtfully curated, ensuring that I got to explore the best each destination had to offer. The accommodations were of the highest standard, providing a luxurious and comfortable retreat after a day of exploration.

Emirates' attention to detail and commitment to excellence truly sets them apart. I felt like a valued guest throughout my entire journey, and I cannot wait to book my next adventure with them. If you're looking for a seamless, luxurious travel experience with a vacation package that leaves no stone unturned, Emirates Airlines is the way to go. They have truly set the gold standard for airline service and vacation packages.

August 29, 2023
Unprompted review
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Reply from Emirates Vacations

Dear Kidanekal

Thank you so much for sharing an absolutely glowing review of your recent experience with Emirates Vacations. It's clear that you had an exceptional journey from start to finish, and your feedback is truly appreciated.

We take great pride in providing top-notch service, and it's wonderful to hear that our team exceeded your expectations. From check-in to in-flight experience, we are dedicated to ensuring every passenger feels valued and well taken care of.

We're delighted to know that you felt that the vacation package was thoughtfully curated to provide you with a well-rounded experience. We're excited to hear that you're looking forward to booking your next adventure with us. Thank you for choosing Emirates Vacations!

Kind regards,
Patrick
Emirates Vacations

Rated 5 out of 5 stars

Emirates Vacations

I have made recent travels with Emirates Vacations with family and friends who are very reserved to travel outside the country. Yet, Emirates Vacation made it possible for me to organize a vacation with them and travel with ease. The idea of a one stop vacation shop is really a great idea. And the options of resort are amazing. After these vacation, all my family and friends had a great impression and are will to do this again soon. Great job Emirates Vacations from flight services, to transfers to resorts and back, and to resorts services. Everything is just impeccable.

August 23, 2023
Unprompted review
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Reply from Emirates Vacations

Dear Portia

We're absolutely thrilled to hear about your successful and enjoyable experiences with Emirates Vacations, especially in helping your family and friends have a fantastic time on vacation!

It's wonderful to know that the wide range of resort options and the entire vacation experience left such a positive impression on your group.

Thank you for your kind words and for recognizing our commitment to excellence in all aspects of your journey, from flights and transfers to resort services. Your feedback is greatly appreciated, and we can't wait to welcome you and your loved ones back for more unforgettable adventures in the future.

Kind regards,
Patrick
Emirates Vacations

Rated 5 out of 5 stars

Never disappointed

I've done two meaningful trips using Emirates Vacations and my experiences have been great. My recent trip in August to Bali required several calls and emails to finalize my itinerary and I was very pleased with each aspect. I'll certainly use Emirates Vacations for future trips.

August 12, 2023
Unprompted review
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Reply from Emirates Vacations

Dear Charles

Thank you for your continued trust in Emirates Vacations for your travel needs! We're thrilled to hear that you've had great experiences with us, both in your recent trip to Bali and your previous journeys.

Planning a trip can involve a lot of details and communication, and we're pleased to know that our team was able to assist you effectively in finalizing your itinerary. Your satisfaction and loyalty mean a lot to us, and we look forward to helping you plan many more meaningful and memorable trips in the future.

Kind regards,
Patrick
Emirates Vacations

Rated 5 out of 5 stars

Exceptional service by Tabish and Emirates Vacations

Tabish and the Emirates Vacations team provided exceptional customer service for our family vacation in Dubai. We had a complex itinerary with family members traveling from US and India. In addition, we had a 3-day side trip to Maldives. Tabish was extremely meticulous in planning all the flights, hotels, transfers, Meet & Greet and Home Check In services. Needless to say, the family enjoyed one of the most luxurious vacations and happy memories for lifetime!

August 11, 2023
Unprompted review
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Reply from Emirates Vacations

Dear Ahmed

Thank you for sharing your incredible experience with the service received from our colleague Tabish and Emirates Vacations! It's wonderful to hear that we provided exceptional customer service and went above and beyond to plan your complex family vacation itinerary.

We're also delighted to have played a part in creating happy and memorable moments for your family that will last a lifetime. We can't wait to assist you with more extraordinary travel experiences in the future.

Kind regards,
Patrick
Emirates Vacations

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