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Emma Sleep Canada Reviews 191

TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Considering 48 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the comfort and support of the mattresses, with some noting improvements in sleep quality and a cooling effect. Several people also found the delivery process to be fast and the unboxing straightforward. However, a significant number of people were dissatisfied with the return policy and customer service. Reviewers frequently mentioned difficulties with returning mattresses, encountering issues such as being offered partial refunds, being asked to arrange charity donations themselves, or facing delays and unhelpful responses from customer support. Some also experienced problems with product quality, including mattresses not fully inflating, arriving stained, or showing premature wear and tear.

What people talk about most

Product

Customers had ambiguous experiences with product. While some reviewers found the mattresses super comfy,... See more

Quality

People report ambiguous experiences with quality. Many customers praise the comfort, support, and firmness of... See more

Delivery service

Users describe ambiguous interactions with delivery service. While some customers experienced quick shipping... See more

Return policy

Customers consistently express dissatisfaction with the return policy. Many reviewers report that the... See more

Customer service

Reviewers highlight negative aspects of customer service. Many customers report that support repeatedly... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I bought my mattress about one month ago. Have never had back aches until now. I’m putting it down to the mattress. They advertise that the return process is so easy but it’s definitely not. They tol... See more

Company replied

Rated 3 out of 5 stars

Bought two mattresses in 2024, 5-star mattresses BUT, service is 0 stars for a third order in I ordered the third mattress on a Nov. 2025 Saturday and realized that I had accepted a no long valid, del... See more

Company replied

Rated 4 out of 5 stars

The page is good , it was pretty easy to compare their mattresses and choose the right one. I went for a clearance mattress and honestly it exceeded the expectations given the price point and since it... See more

Company replied

Rated 4 out of 5 stars

My Emma Performance mattress is great! I felt the good quality from the moment I laid on it. I reached out to customer excellence and I must say that left a bitter sweet taste because the experience w... See more

Company replied


Company details

  1. #6 of 6 best companies in Mattress Store
  2. #6 of 6 best companies in Bed Shop
  3. #6 of 6 best companies in Bedding Store
  4. #7 of 7 best companies in Bedroom Furniture Store

About Emma Sleep Canada

Written by the company

The gamechanger of your dreams


Live a complete sleep experience with our Foam and Hybrid mattresses and accessories.

🌙 365-Night Trial, satisfied or refunded!
Choosing the right mattress is sometimes not easy. Test the 'Emma Mattress' at home for 365 nights*, to ensure the right fit for you. We are convinced that once you have tried it, you will not be able to do without it!

📦 Free delivery!
'Emma Mattress' are boxed, rolled, compressed and vacuum-packed. In addition to being practical, delivery is free. Unsatisfied? Choosing Emma® means choosing a simple, fast and effective solution.

⭐️ 10-Year* Warranty! We are convinced of the quality of our products. That's why we offer a 10-year warranty on our 'Emma Mattresses' for structural issues, guaranteeing a replacement if durability or stability problems arise.

*The 365-night trial applies to all purchases made on or after May 4, 2026, accessories may present different trial and warranty times. Check Our Sales Frequently Asked Questions Emma's Awards

Quality at the best price. Europe’s most awarded mattress now in Canada!


Emma – The Sleep Company, is a mattress-in-a-box brand dedicated to enhancing your life through the power of a great night's sleep. With their unrivaled sleep expertise, Emma is on a mission to awaken the very best in consumers, helping them embrace each day with renewed energy and vitality.

We go beyond offering an award-winning product portfolio including mattresses, pillows and accessories – we deliver an exceptional sleep experience crafted with precision and care.

Harnessing our sleep expertise, Emma has revolutionized the way we approach sleep. Using the finest quality materials, advanced technology and an in-house team of sleep experts to understand sleep needs and pain points like nobody else, Emma creates excellent products that are suitable for everyone and every sleeping position imaginable.

Contact info

3.1

Average

TrustScore 3 out of 5

191 reviews

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Rated 4 out of 5 stars

Pleased with purchase

Comfortable, offers support, very pleased with purchase, fast shipping.

July 13, 2020
Unprompted review
Emma Sleep Canada logo

Reply from Emma Sleep Canada

Hi Catherine! So glad you're enjoying your mattress. Sleep happy :)

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