Love the pieces I ordered came quickly One thing I must point out the last package arrived looked battered could have been opened but put together with tape I did take a photograph Charlie the cou... See more
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Review summary
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Stop using EVRI. Parcel has never arrived. Messaged your customer service three days ago and had no response. Pretty sure if it ever arrives, it will be broken as it rattles around an Evri warehouse �... See more
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Was very pleased with my dog bowl with her name on the front which arrived soon after order ( earlier than 2 weeks stated when ordering.) Bowl was well packaged and protected which was just as we... See more
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The package containing my three mugs arrived in good time. The contents were secure and had been well packaged. I was delighted with my purchases. I rarely buy anything on line as I have previously... See more
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Company details
About Emma Bridgewater
Written by the company
Born in 1984, we remain true to our original spirit and inspiration: the necessity of getting the thought and design absolutely right. It starts as a deeply felt personal response to what we love in the world around us. We’ve expanded beyond pottery, fill your home with lots of lovely things
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Emma Bridgewater
Written by the company
- Get 10% Off when you sign up to our newsletter
- Keep up to date with our latest news, offers and events by signing up for our regular email newsletters.
- Free Shipping over £50
- Spend £50 and your delivery will be completely free!
- Collector's Club
- Join our Collector's Club for early access to sale, special offers and more.
Fast and Free Shipping
Free Delivery over £50 spend!
No shipping costs on a £50 spend, and we'll have your order at your door within the week. Getting your Emma Bridgewater home ware personalised? It'll be with you within 2 weeks.
Contact info
Berry hill Road , ST4 2NL , Stoke on Trent , United Kingdom
- 01782 210565
- customerservices@emmabridgewater.co.uk
- emmabridgewater.co.uk
4.5
Excellent
83K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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It is the first time I have purchased…
It is the first time I have purchased from yourselves.
Preferring was very easy, with very quick tracked delivery.
The items were all packed beautifully, it was exciting opening the box and I was delighted with the item. Beautiful quality, and I enjoy using them.
July 7, 2026
Great product
Great product, easy ordering and all delivered quickly & perfectly packaged.
July 7, 2026
Very thankful I got this shipment
Very thankful I got this shipment. Last time I ordered from you my order was swallowed by Fed Ex and I never received it. I was hesitant about ordering again from you but thankfully I received it in exceptional time. I’m now confident in ordering from you again- some of my mugs need replacing!
July 14, 2026
All the products I ordered were in…
All the products I ordered were in excellent condition and I loved everything!!
July 6, 2026
I haven’t received the items and I have…
I haven’t received the items and I have spent a lot of money , already taken
Out of my account
July 7, 2026
Quick order and delivery, box arrived damaged, luckily cup was not broken by a miracle
Quick order and delivery
July 7, 2026
Thrilled to be part of the NEW Peter…
Thrilled to be part of the NEW Peter Rabbit collection. I surprised my "adult" daughter with the PR mug ...she's a huge Beatrix Potter fan. Everything arrived perfectly all the way from Stoke on Trent to Athens, Georgia USA.....many many many thanks !!!
July 14, 2026
Amazing customer service
Amazing customer service. The company went above and beyond to make sure my order arrived in time.
July 14, 2026
Excellent service
Excellent service, efficient, navigated tricky delivery from uk to republic of ireland without any hidden customs charges. My Friend loves her mug!
September 29, 2025
I have yet to receive my Emma…
I have yet to receive my Emma Bridgewater trowels ordered on 21 Juneease can you look into this - extremely poor service I would not recommend your online service to any of my friends or family
July 7, 2026
As always Emma bridgewater is always a…
As always Emma bridgewater is always a joy.
Unfortunately your delivery company Evri was not, they kept my parcel at their depo for 8days, not delivering my parcel untill I constantly complained .
July 14, 2026
Delivery was very late due to emma…
Delivery was very late due to emma bridgewater not dispatching the items when they should have
July 14, 2026
Quickly replaced smashed item that…
Quickly replaced smashed item that arrived though the post. Great customer service. Although the fact that it was smashed on arrival was disappointing the recovery was brilliant. Thank you
July 6, 2026
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