Emma Bridgewater Reviews 

We travelled four hours to attend an Emma Bridgewater afternoon tea, factory tour and pottery workshop as a birthday gift. When our personalised mug was returned, it had been broken while in Emma Bridgewater's care.

What disappointed me most wasn't that the mug was damaged – accidents happen. It was the way it was handled. Rather than any apology whatsoever, the damaged mug arrived with nothing more than a generic printed card telling us to email for a refund, which felt incredibly impersonal and dismissive.

I contacted customer services on 3rd July and received a reply on 7th July asking for my address so they could send a voucher to repaint the mug (or offer a refund). I responded immediately.

Since then, I have sent five further chase emails (11th, 16th, 21st, 29th July and 1st August) and have been completely ignored. Not a single acknowledgement, update or apology.

Mistakes happen, but ignoring a customer for almost a month after promising a resolution is unacceptable. The factory tour and workshop itself were enjoyable, but the aftercare has been shocking and has completely tarnished what should have been a special birthday experience.

For a company with Emma Bridgewater's reputation, I expected far better. Sadly, the customer service has been non-existent, and I wouldn't recommend booking one of these experiences if this is how genuine problems are handled.

I ordered on a Monday with express delivery. By Thursday I had not received the items so I rang up and spoke to a lady who said the order had been mislaid at the factory. She said I would get it the next day.
I didn’t so I rang again and went through the story again and it turned out she had done nothing. However, the man I spoke to on Friday did to something.

Order it and it came the very next day and I had only paid for normal delivery. Very impressed. Package extremely well. Excellent.

Very prompt service , surprised me this time how quickly the product arrived . Really good quality and looked great. Always packed extremely well for safe arrival. Loved the two plates I purchased this time to match the mugs if already purchased. Well pleased. 😁😁

Email arrived as promised to confirm when item became available as a second.
Very fast delivery of order within 5 days, really well packaged!
Thank you!

Beautiful products as always, delivered promptly and well packaged. Thank you

Always great and dispatched straight away thank you.

As always easy to order, quick delivery and well packed goods

Items arrived in excellent condition and within a few days.

A birthday gift for my daughter she was so pleased with her personalised mug.

My personalised jug arrived safe & sound , & was everything I hoped it would be . A perfect gift for my daughter.

Quality product. Totally worth the enormous shipping charges.

I love my Peter Rabbit mug and have been drinking my morning coffee out of it since I received it. Thank you!

Customer services were excellent dealing with a delivery problem.

I was very pleased with my purchases. It was easy to order and delivered in the time stated. Love Emma Bridgwater

Brilliant customer service, quick and efficient reply.

My order came on time and was very well wrapped therefore no complaints and as they were presents that was very important.

Very good service from the staff at Emma Bridgewater.
The second quality pink hearts pasta bowl is beautiful.

My cup arrived in super fast time really impressed.