My husband and I have used your Big cups for years for our morning coffee. I have ordered too many to remember! We so appreciate that you continue to create and personalize them. Your custome... See more
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As always, both the products and the service are of a very high standard. Each item - from the Windblown Daffodils Runner to the beautifully decorated mugs and butter dish - reflects the care, craf... See more
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Ordered a Mothers Day Mug and paid for next day delivery and it was delivered first thing the following day . Unfortunately after the first use some racks appeared I phoned them up and they sent a rep... See more
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A visit at Christmas to the factory shop was delightful and prompted me to purchase a pottery experience for my daughter and son in law as a birthday gift. I was extremely disappointed that I could... See more
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Company details
Written by the company
Visit the Emma Bridgewater factory in Stoke and see the traditional skills and craftsmanship that goes into every piece of Emma Bridgewater pottery. Get creative with our studio experiences, indulge in Afternoon Tea in our cafe and garden and enjoy browsing the latest Emma Bridgewater items in our shop.
Emma Bridgewater
Written by the company
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- Keep up to date with our latest news, offers and events by signing up for our regular email newsletters.
- Free Shipping over £50
- Spend £50 and your delivery will be completely free!
- Collector's Club
- Join our Collector's Club for early access to sale, special offers and more.
Fast and Free Shipping
Free Delivery over £50 spend!
No shipping costs on a £50 spend, and we'll have your order at your door within the week. Getting your Emma Bridgewater home ware personalised? It'll be with you within 2 weeks.
Contact info
Lichfield Street, ST13EJ, Stoke-on-Trent, Hanley, United Kingdom
- 01782 210565
4.4
Excellent
4K reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Emma Bridgewater - Stoke Factory
Good Afternoon Andrew,
Thank you for your 5* review. We can’t ask for more than a happy customer.
Kind Regards
Emma Bridgewater Team
The miniature teacup saucer thistle…
The miniature teacup saucer thistle design is very pretty. I was a little disappointed with the small size of it though. My other miniature teacup saucers are much larger in size. The thistle saucer looks out of proportion to the matching teacup .
February 6, 2026
Reply from Emma Bridgewater - Stoke Factory
Good morning Sandra,
Thank you for sharing your experience with us. We do hope that you continue to enjoy shopping with us.
Kind Regards,
Emma Bridgewater Team
Shoping online is so easy everything…
Shoping online is so easy everything arrives on time order packed wonderfully
February 6, 2026
Reply from Emma Bridgewater - Stoke Factory
Good afternoon Jennifer,
Thank you for your 5* review. We can’t ask for more than a happy customer.
Kind Regards,
Emma Bridgewater Team
Beautiful hand crafted pieces
Beautiful hand crafted pieces. Made the perfect gift for my partner. Although the discount code as a new shopper couldn’t be redeemed on my personalised mug, which was unfortunate.
February 6, 2026
Reply from Emma Bridgewater - Stoke Factory
Good afternoon Leah,
Thank you for taking the time to review our service. We are delighted to hear that you love your recent purchases!
Kind Regards,
Emma Bridgewater Team
Reply from Emma Bridgewater - Stoke Factory
Good afternoon Yolande,
Thank you for taking the time to review our service. We are delighted to hear that you love your recent purchases!
Kind Regards,
Emma Bridgewater Team
How can I rate something I haven't seen…
How can I rate something I haven't seen ? The item is 1,000 km's away in British Columbia packaged up for my daughter's birthday on Feb 24th. I have explained that to you guys already. She hasn't seen it yet & neither have I. So it's pointless continuing to request a rating. I will rate once I have heard back from my daughter next week & I expect it will be good.
January 22, 2026
Reply from Emma Bridgewater - Stoke Factory
Good afternoon John,
Thank you for taking the time to leave a review.
We do hope that your order has arrived safely since however, if it has not, please contact our Customer Service department using the Contact Us form on our website. A member of our team will be more than happy to assist you further.
We do apologise for any disappointment that this may have caused.
Kind Regards,
Emma Bridgewater Team
The mugs are great
The mugs arrived in perfect condition. The packaging was wonderful. The mugs arrived quickly and a beautiful..
February 12, 2026
Reply from Emma Bridgewater - Stoke Factory
Good afternoon Linda,
It's always wonderful to hear such great comments about the service and quality of our products we have to offer. Thank you for taking the time to get in touch.
Kind Regards,
Emma Bridgewater Team
Reply from Emma Bridgewater - Stoke Factory
Good afternoon Linda,
Thank you for taking the time to review our service. We are delighted to hear that you love your recent purchases!
Kind Regards,
Emma Bridgewater Team
Personalised mug
Personalised mug
Name not in the right place , previous orders al excellent , disappointed!
February 10, 2026
Reply from Emma Bridgewater - Stoke Factory
Good afternoon Ali,
Thank you for taking the time to leave a review. We are very sorry to learn that you are disappointed by your recent experience.
We cannot see that you have contacted our Customer Service team to report this. If you could kindly complete the Contact Us form on our website, a member of our team will be more than happy to resolve this for you.
We do apologise for the disappointment that this has caused.
Kind Regards,
Emma Bridgewater Team
Reply from Emma Bridgewater - Stoke Factory
Good afternoon Peter,
It's always wonderful to hear such great comments about the service and quality of our products we have to offer. Thank you for taking the time to get in touch.
Kind Regards,
Emma Bridgewater Team
Reply from Emma Bridgewater - Stoke Factory
Good afternoon Kate,
Thank you for taking the time to leave a review. We are delighted to learn that you are a fan of our products, and we do hope that you continue to enjoy shopping with us!
Kind Regards,
Emma Bridgewater Team
Once I was able to order the…
Once I was able to order the personalised plate and mug, the service was very quick and they looked lovely. Well received by the recipient.
My only criticism was how long it took for the items to be available to order. I do realise I was ordering around the Christmas period but I wanted it for a specific christening date and it didn’t become available to order until it was too late to be gifted on the day as most of the personalised items are not available at that time. A shame because I think a lot of people might order for Christmas gifts if it was available.
February 11, 2026
Reply from Emma Bridgewater - Stoke Factory
Good afternoon Elizabeth,
Thank you for sharing your experience with us. We do hope that you continue to enjoy shopping with us.
Kind Regards,
Emma Bridgewater Team
Reply from Emma Bridgewater - Stoke Factory
Good afternoon Tina,
Thank you for taking the time to review our service. We are delighted to hear that you love your recent purchases!
Kind Regards,
Emma Bridgewater Team
Good quality and efficient xx
February 4, 2026
Reply from Emma Bridgewater - Stoke Factory
Good afternoon Julie,
Thank you for your 5* review. We can’t ask for more than a happy customer.
Kind Regards,
Emma Bridgewater Team
Booking process a bit clunky -but thanks for the help!
Although I found the website a little less than easy to navigate to pre-book a visit to the factory in May, I was able to connect with someone via email who walked me through the process, which involved me having to buy myself a gift certificate and then use the gift certificate to book a date. Although I was ultimately able to book the visit on the date I wanted, I might suggest making the process a bit more intuitive and streamlined by allowing visitors/customers to book dates directly via the website without having to go the gift certificate route or reach out via email for assistance - which I would think would make it easier for customers and Emma Bridgewater staff alike. Other than that, looking very forward to our visit later this year!
February 3, 2026
Reply from Emma Bridgewater - Stoke Factory
Good Morning Noelle,
Thank you for your review. Our customer experience is very important and your feedback will be passed onto the relevant department, so that we can look to improve in this area.
Kind Regards
Emma Bridgewater Team
SMALL MUG HEAVEN
I wanted a small coffee mug (most tend to be huge, IMO). I was pleased to find small mugs at Emma Bridgewater, and even more pleased when I received the one I'd chosen.
The product, the packaging, and the speed of delivery were all outstanding. I'm a fan. :)
February 10, 2026
Reply from Emma Bridgewater - Stoke Factory
Good Morning Cal,
It's always wonderful to hear such great comments about the service and quality of our products we have to offer. Thank you for taking the time to get in touch.
Kind Regards
Emma Bridgewater Team
Excellent service and such a variety of…
Excellent service and such a variety of amazing kitchen ware
February 3, 2026
Reply from Emma Bridgewater - Stoke Factory
Good Afternoon Noeleen,
Thank you for your lovely review. We do hope that you continue to enjoy shopping with us.
Kind Regards
Emma Bridgewater Team
Products are beautiful and the delivery…
Products are beautiful and the delivery arrived when indicated (important because they are a birthday present). The box the bowls were packed in was damaged but the bowls were so well wrapped that there wasn't any damage to the bowls.
February 10, 2026
Reply from Emma Bridgewater - Stoke Factory
Good Afternoon Jill,
Thank you for sharing your experience with us. We do hope that you continue to enjoy shopping with us.
Kind Regards
Emma Bridgewater Team
Excellent quick delivery
Excellent quick delivery as usual and reassuringly well packed for fragile items! All good.
February 10, 2026
Reply from Emma Bridgewater - Stoke Factory
Good Afternoon Ian,
Thank you for your 5* review. We can’t ask for more than a happy customer.
Kind Regards
Emma Bridgewater Team
Great birthday gift
The mug I bought for my sons 40th is a lovely keepsake. He was very pleased with his gift.
February 2, 2026
Reply from Emma Bridgewater - Stoke Factory
Good Afternoon Linda,
Thank you for taking the time to review our service. We are delighted to hear that you love your recent purchases!
Kind Regards
Emma Bridgewater Team
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