My husband and I have used your Big cups for years for our morning coffee. I have ordered too many to remember! We so appreciate that you continue to create and personalize them. Your custome... See more
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See what reviewers are saying
As always, both the products and the service are of a very high standard. Each item - from the Windblown Daffodils Runner to the beautifully decorated mugs and butter dish - reflects the care, craf... See more
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Ordered a Mothers Day Mug and paid for next day delivery and it was delivered first thing the following day . Unfortunately after the first use some racks appeared I phoned them up and they sent a rep... See more
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A visit at Christmas to the factory shop was delightful and prompted me to purchase a pottery experience for my daughter and son in law as a birthday gift. I was extremely disappointed that I could... See more
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Company details
Written by the company
Visit the Emma Bridgewater factory in Stoke and see the traditional skills and craftsmanship that goes into every piece of Emma Bridgewater pottery. Get creative with our studio experiences, indulge in Afternoon Tea in our cafe and garden and enjoy browsing the latest Emma Bridgewater items in our shop.
Emma Bridgewater
Written by the company
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- Free Shipping over £50
- Spend £50 and your delivery will be completely free!
- Collector's Club
- Join our Collector's Club for early access to sale, special offers and more.
Fast and Free Shipping
Free Delivery over £50 spend!
No shipping costs on a £50 spend, and we'll have your order at your door within the week. Getting your Emma Bridgewater home ware personalised? It'll be with you within 2 weeks.
Contact info
Lichfield Street, ST13EJ, Stoke-on-Trent, Hanley, United Kingdom
- 01782 210565
4.4
Excellent
4K reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have purchased from Emma Bridgewater…
I have purchased from Emma Bridgewater before and have been very pleased with their service. In this instance my parcel was dispatched very quickly. Unfortunately I chose Evri for delivery and they lost my parcel. Emma bridgewater customer service were brilliant. They raised a enquiry with Evri. As soon as they were notified by Evri of the outcome of that enquiry, they automatically refunded me . I will use them again without hesitation.
February 9, 2026
Reply from Emma Bridgewater - Stoke Factory
Good Morning Barbara,
Thank you for sharing your experience with us. We do hope that you continue shopping with us in the future,.
Kind Regards
Emma Bridgewater Team
Reply from Emma Bridgewater - Stoke Factory
Good Afternoon,
Thank you for your 5* review. We can’t ask for more than a happy customer.
Kind Regards
Emma Bridgewater Team
Super mug for Valentine's Day presy
Super mug for Valentine's Day presy - unfortunately the first one arrived in normal time - in pieces! BUT a phone call to customer services sympathetically and efficiently sent me a replacement the very next day and in time for The Day. Broken heart? No, thanks to Emma Bridgewater!
February 9, 2026
Reply from Emma Bridgewater - Stoke Factory
Good Afternoon Clive,
It's always wonderful to hear such great comments about the service and quality of our products we have to offer. Thank you for taking the time to get in touch.
Kind Regards
Emma Bridgewater Team
Key holder came promptly
Key holder came promptly. I was told when it had been posted, communication very good. Arrived well packaged. Template to attach it to the wall was satisfactory.. Good quality & looks good on the wall. Thank you Emma Bridgewater.
January 30, 2026
Reply from Emma Bridgewater - Stoke Factory
Good Afternoon Jill,
Thank you for taking the time to leave a review. We are delighted to learn that you are happy with your recent purchase!
We do hope that you continue to enjoy shopping with us in the future.
Kind Regards,
Emma Bridgewater Team
Great service received our product…
Great service received our product within 48 hours, the packaging was 100% recyclable. Great experience from beginning to finish.
February 2, 2026
Reply from Emma Bridgewater - Stoke Factory
Good Afternoon Michael,
Thank you for taking the time to leave a review. We are delighted to learn that you are happy with the service received, and we do hope that you continue to enjoy shopping with us!
Kind Regards,
Emma Bridgewater Team
A little bit of sunshine on a rainy day
From carrots to beetroot and latterly daffodils a visit to Emma Bridgewater is like a rainbow in the sky. The wonderful cafeteria, the space to create and to indulge and treat yourself with a piece of stunning ceramic.
February 2, 2026
Reply from Emma Bridgewater - Stoke Factory
Good Afternoon Angela,
Thank you for your lovely review. We do hope that you continue to enjoy shopping with us.
Kind Regards
Emma Bridgewater Team
Right from the start it was easy to…order, get in touch. Excellent!!
Right from the start it was easy to make an order. I also made a mistake with a phone number and mailed customer service to change this which they done straight away. Keeping me informed all the way throughout my parcels journey all the way to New Zealand. Also letting me know as soon as it had been delivered to my daughter. Excellent company, customer service informant I would truly recommend.
February 9, 2026
Reply from Emma Bridgewater - Stoke Factory
Good Afternoon Jacqueline,
Thank you for taking the time to review our service. We are delighted to hear that you love your recent purchases!
Kind Regards
Emma Bridgewater Team
A personal gift for a family members special birthday.
I wanted a gift for a milestone birthday, It was for a 70th birthday and I had left it quite late to purchase. I remembered the lovely gift I had been given from Emma Bridgewater so went on line for ideas. Wasn't sure if I would get the present on time, but so pleased when it arrived in good time, such good quality, bright and cheerful. Thank you so much, a well received present.
February 7, 2026
Reply from Emma Bridgewater - Stoke Factory
Good Afternoon Ruth,
Thank you for taking the time to review our service. We are delighted with your comments and hope that the recipient loves their gift!
Kind Regards
Emma Bridgewater Team
Great Service as always and another…
Great Service as always and another brilliant product.
February 7, 2026
Reply from Emma Bridgewater - Stoke Factory
Good afternoon Richard,
Thank you for taking the time to leave a review. We are delighted to learn that you are happy with your recent purchases!
We do hope that you continue to enjoy shopping with us in the future.
Kind Regards,
Emma Bridgewater Team
Reply from Emma Bridgewater - Stoke Factory
Good evening Brian,
Thank you for taking the time to review our service. We are delighted to hear that you love your recent purchases!
Kind Regards,
Emma Bridgewater Team
Emma Bridgewater mug, strawberries
Perfect. Absolutely beautiful. Well packed. Fast shipping. Having to pay a tariff was the only bad part, and not the fault of the company.
February 6, 2026
Reply from Emma Bridgewater - Stoke Factory
Good evening,
Thank you for sharing your experience with us. We do hope that you continue to enjoy shopping with us.
Kind Regards,
Emma Bridgewater Team
Reply from Emma Bridgewater - Stoke Factory
Good morning Diane,
Thank you for sharing your experience with us. We do hope that you continue to enjoy shopping with us.
Kind Regards,
Emma Bridgewater Team
The product is visually very attractive…
The product is visually very attractive and stylish.
February 6, 2026
Reply from Emma Bridgewater - Stoke Factory
Good morning Sue,
Thank you for taking the time to review our service. We are delighted to hear that you love your recent purchases!
Kind Regards,
Emma Bridgewater Team
Beautiful pottery well packaged fast…
Beautiful pottery well packaged fast delivery ⭐️
February 5, 2026
Reply from Emma Bridgewater - Stoke Factory
Good morning Steven,
Thank you for your 5* review. We can’t ask for more than a happy customer.
Kind Regards,
Emma Bridgewater Team
Reply from Emma Bridgewater - Stoke Factory
Good morning Deborah,
Thank you for your lovely review. We do hope that you continue to enjoy shopping with us.
Kind Regards,
Emma Bridgewater Team
Reply from Emma Bridgewater - Stoke Factory
Good morning,
Thank you for your wonderful review. Our customer experience is very important to us.
Kind Regards,
Emma Bridgewater Team
Quick delivery of a personalised item
Quick delivery of a personalised item. Securely packaged.
January 26, 2026
Reply from Emma Bridgewater - Stoke Factory
Good Morning Gary,
Thank you for taking the time to leave a review. We are delighted to learn that you are happy with the service received, and we do hope that you continue to enjoy shopping with us!
Kind Regards,
Emma Bridgewater Team
Quality goes without saying and all…
Quality goes without saying and all items carefully packed for delivery. Arrived promptly as expected. Over the moon with the item I purchased and a lovely addition to my EB collection - wonderful!
January 28, 2026
Reply from Emma Bridgewater - Stoke Factory
Good Morning,
Thank you for taking the time to review our service. We are delighted to hear that you love your recent purchases!
Kind Regards
Emma Bridgewater Team
Challenge to pick just one!
With all the beautiful and varied pottery patterns it was a challenge to choose one! I received my 8" plates in good time and perfect condition. Although the exterior shipping box had received some rough handling, the interior box and contents were pristine due to meticulous packaging.
February 4, 2026
Reply from Emma Bridgewater - Stoke Factory
Good Morning Patti,
Thank you for taking the time to review our service. We are delighted to hear that you love your recent purchases!
Kind Regards
Emma Bridgewater Team
Great keepsake quality obvious.
February 4, 2026
Reply from Emma Bridgewater - Stoke Factory
Good Morning David,
Thank you for taking the time to leave a review. We are delighted to learn that you are happy with the service provided!
We do hope that you continue to enjoy shopping with us in the future.
Kind Regards,
Emma Bridgewater Team
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