Emma Bridgewater Reviews 

83,821
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 9,642 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the stunning designs and wonderful craftsmanship of the products, mentioning that ordering is simple and straightforward. Shoppers often highlight the exceptionally fast shipping times and appreciate how securely everything is wrapped before dispatch. However, some customers also noted that a few items unfortunately arrived broken or cracked due to transport issues. People also mentioned experiencing occasional delivery delays caused by external couriers or minor flaws in specific items. Reviewers occasionally faced situations where customer support was slow to respond or difficult to reach when solving problems.

What people talk about most

Product

Reviewers highlight positive aspects of product, expressing satisfaction with the beautiful and stylish... See more

Delivery service

Customers had positive experiences with delivery_service, noting prompt arrivals and careful packaging.... See more

Quality

Users describe positive interactions with quality, highlighting that items are beautifully crafted and... See more

Order

Reviewers mention positive feedback about order experiences, highlighting that items are very easy to browse,... See more

Service

Clients share positive opinions on service, describing it as efficient, reliable, and top quality. Consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As always a lovely design range that spans generations and interest. Made in our wonderful historical Stoke on Trent and the‘The Potteries’…. Which we all should be supporting too much history h... See more

Company replied

Rated 5 out of 5 stars

Having made three separate purchases recently (not done deliberately!) I can honestly say all three items were sent securely packaged. All were accurately described and each was a joy to open (and us... See more

Company replied

Rated 5 out of 5 stars

The mugs were shipped out quickly and packed very well. The designs are beautiful as always and make brilliant additions to my collection. There is a small imperfection on the cow mug but that’s to be... See more

Company replied

Rated 5 out of 5 stars

Purchased the new black toast Victoria sponge cake stand and cover. Sadly stand arrived damaged. Swiftly replaced by Emma Bridgewater and replacement received within a couple of days of emailing... See more

Company replied



Company details

  1. Pottery Manufacturer
  2. Glassware Store
  3. Home Goods Store
  4. Kitchen Supply Store
  5. Pottery Store

About Emma Bridgewater

Written by the company

Born in 1984, we remain true to our original spirit and inspiration: the necessity of getting the thought and design absolutely right. It starts as a deeply felt personal response to what we love in the world around us. We’ve expanded beyond pottery, fill your home with lots of lovely things visit store GIVE 20% OFF contact us

Emma Bridgewater

Written by the company

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Fast and Free Shipping

Free Delivery over £50 spend!

Free Delivery over £50 spend!
No shipping costs on a £50 spend, and we'll have your order at your door within the week. Getting your Emma Bridgewater home ware personalised? It'll be with you within 2 weeks.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

84K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.5

All reviews

(83,821)

9,571 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Little works of art

Our son and his wife have cleared a display shelf in their kitchen/dining room for the Emma Bridgewater personalised mugs and plate that we gave them to mark the joyful arrival of their first child. Their other crockery - which is of good quality - is in the cupboard. Herein lies the difference between Emma Bridgewater pottery and other tableware. Emma Bridgewater designs are beautifully drafted. Those designs are little works of art painted on to functional pottery that is made with care and pride. It is a pleasure to share food with friends and family served on Emma Bridgewater pottery. The cost may be above average for tableware - but the quality is a country mile ahead of other suppliers.

August 11, 2026
Rated 5 out of 5 stars

Beautiful products and fabulous…

Beautiful products and fabulous experiences
Unbelievable and amazing ceramics and glassware
Awesome
I cannot speak any highly
The whole process of ordering and receiving these beautiful products made in England is fabulous

August 12, 2026
Rated 3 out of 5 stars

Ordering

Ordering, dispatch and receipt of goods were excellent.
Unfortunately one item had a flaw so I returned it.
I have not had any response from EB since returning the item.

August 3, 2026
Rated 1 out of 5 stars

Delivery was smashed

Delivery was smashed. Instead of replacing the whole order I received two replaced dishes rather than four even though the other two I consider the glaze to have been compromised

August 11, 2026
Rated 1 out of 5 stars

Both mugs were broken

Both mugs were broken; package was smashed on one corner. Went to Fed Ex and they said it was the company's fault and wanted to charge me $200 to return the items to England. Then on your site you want to charge me for a return slip. No way am I paying for that - it's cheaper to reorder because I want what I ordered. This will be my last order unless the situation is remedied to my satisfaction.

August 11, 2026

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