Empire Auto Protect Reviews 3,097

TrustScore 3.5 out of 5

3.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 2,270 reviews, most reviewers were somewhat happy with their experience overall. Many customers found the staff to be professional, knowledgeable, and helpful, providing clear explanations and answering questions effectively. People appreciated the ease of access and the patient agents who offered a great level of clarity, making the process of understanding their warranty straightforward. The customer service was often described as excellent, with representatives easing concerns and working with customers to find affordable payment options. However, some people were dissatisfied with the payment process, reporting unexpected charges, price increases, and issues with automatic drafts. A few other people also felt that some agents were too focused on closing deals rather than providing full information, and some experienced rude or unhelpful interactions with staff. There were also concerns about coverage limitations and instances where promised services or prices were not honored.

What people talk about most

Staff

Customers had positive experiences with staff, praising their professionalism, knowledge, and helpfulness,... See more

Customer service

Users describe ambiguous interactions with customer service, with some customers reporting positive... See more

Service

Customers consistently note ambiguous experiences with service, with many reporting a bad start with the... See more

Payment

Reviewers mention significant dissatisfaction with payment processes, citing incorrect charges and unexpected... See more

Price

People report ambiguous experiences with price, with some customers finding the coverage reasonably priced... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Shawn has been very helpful in answering all my question and responds directly to texts. I was hesitant to go with empire until a competitor told me that Empire deals with Ram a lot and the competi... See more

Company replied

Rated 4 out of 5 stars

The rep was knowledgeable and assisted me to understand what I was getting. The real test of what kind of service Empire auto provides is if and when a a claim might need to submitted and the action... See more

Company replied

Rated 4 out of 5 stars

The first salesman I talked to on the phone obviously lied to me about what the policy covered. When I received the policy booklet, the terms of the policy were nothing like what we had agreed upon.... See more

Company replied

Rated 3 out of 5 stars

Wasn’t told the actual coverage, was told I have a 0 deductible and repairs were covered under the obvious terms. Got my package today and it is a 0 deductible but coverage is only 70% of repair cost.... See more

Company replied


Company details

  1. Car Accessories Store
  2. Car Repair and Maintenance

Written by the company

At Empire Auto Protect we offer the highest level of coverage for all makes and models. We are open 24/7 to help our customers with our top tier customer service to ensure peace of mind nationwide. Please feel free to contact us anytime! 1-888-345-0084 or visit Empireautoprotect.com to get a free quote.

The Best Vehicle Service Protection For Your Vehicle!

Written by the company

Customer Service is our #1 priority!
Our goal is to make auto repairs less stressful. Vehicle owners may feel irritated and overburdened by the cost of repairs. We at Empire Auto Protect are dedicated to providing our clients with superb vehicle coverage. We provide a seamless sign up and claims process to eliminate the headache of dealing with your own repairs, to give you the best peace of mind.

Contact info

Mega Madness Sale

Get your vehicle covered today and save up to 50% off!

3.5

Average

TrustScore 3.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Do not trust this company it's fraud.

Do not trust this company it's fraud.
Since I put in some information online, I got so many calls at different times.
This morning Max called me and told me it was $20 a month, sent me an email with that. And after I gave him my information, he said that they pay 25% and i pay 75% even though at the beginning of the call, he said it's covered 100% with no deductible.
His example was, if it was a thousand they pay $250, and I pay $800 how is that seventy five percent?.
I asked him to cancel everything. And after I checked my bank account, and he charged me forty nine dollars instead of twenty which I asked him to cancel and not charge.
I have the whole conversation recorded between him And I.

May 26, 2026
Empire Auto Protect logo

Reply from Empire Auto Protect

We appreciate you sharing your experience and feedback. We are concerned to hear about the issues you encountered regarding the information provided and the charges. We are actively reviewing your concerns to understand what transpired and to prevent similar situations.

Empire Auto Protect

Rated 1 out of 5 stars

FRAUD

This company is a fraud company.
I canceled the same day I signed up. My card was charged before I had given permission

May 26, 2026
Unprompted review
Empire Auto Protect logo

Reply from Empire Auto Protect

We regret any confusion regarding your recent charge. We are reviewing your account to understand what happened.

Empire Auto Protect

Rated 5 out of 5 stars

I found it interesting that this is the…

I found it interesting that this is the company I bought extra coverage for my truck when I purchased it brand new and now I back with them for less with the same coverage.

May 26, 2026
Empire Auto Protect logo

Reply from Empire Auto Protect

We're happy to hear you've returned to us for your coverage needs! We appreciate your continued trust in our services.

Empire Auto Protect

Rated 1 out of 5 stars

This company is a total fraud

This company is a total fraud, they are thrives, liars, con artists. Do not do business with them. Ask they do is steal your money. I have made a complaint with the BBB . Staff is rude and unhelpful. They truly are trash. Kenneth Andrews.

May 26, 2026
Empire Auto Protect logo

Reply from Empire Auto Protect

We're truly sorry to hear about your frustrating experience and the issues you've encountered. We take your feedback seriously and are reviewing your concerns with our team.

Empire Auto Protect

Rated 5 out of 5 stars

Knowing everything about this is great…

Knowing everything about this is great he did an awesome job and answered all of our questions he deserves a raise.

May 19, 2026
Empire Auto Protect logo

Reply from Empire Auto Protect

We're glad to hear we provided such a great experience and answered all your questions. We appreciate your feedback.

Empire Auto Protect

Rated 5 out of 5 stars

Quick

Quick, easy, understandable.
I hope that I never need your service.

May 19, 2026
Empire Auto Protect logo

Reply from Empire Auto Protect

We appreciate your positive feedback. We hope our service continues to meet your needs.

Empire Auto Protect

Rated 4 out of 5 stars

The first salesman I talked to on the…

The first salesman I talked to on the phone obviously lied to me about what the policy covered. When I received the policy booklet, the terms of the policy were nothing like what we had agreed upon. I called your company and talked to a man named Micheal. He claimed the policy was all messed up but he would send me a new policy booklet with new terms like what we had originally agreed upon. I have not received the new policy booklet yet and am beginning to doubt that I will. Micheal said he would email me showing the new terms. I have not yet receive an email from him. My experience with your company has not been the best.

May 23, 2026
Empire Auto Protect logo

Reply from Empire Auto Protect

We are very concerned to learn of your experience and the discrepancies you encountered. We are actively investigating this matter to understand what happened and ensure it is resolved. We appreciate you bringing this to our attention.

Empire Auto Protect

Rated 5 out of 5 stars

You guys were direct to the point…

You guys were direct to the point didn't sit there and sugar coat anything just so you can land the deal
You were honest bout everything

May 11, 2026
Empire Auto Protect logo

Reply from Empire Auto Protect

We're so glad to hear that our honesty and direct approach resonated with you. We truly appreciate your positive feedback and kind words.

Empire Auto Protect

Rated 4 out of 5 stars

I just purchased this yesterday and…

I just purchased this yesterday and after reading through everything I feel good about this Auto Protection from Eagle.

May 23, 2026
Empire Auto Protect logo

Reply from Empire Auto Protect

We're happy to hear you feel good about your recent purchase with us. Thank you for your positive feedback!

Empire Auto Protect

Rated 4 out of 5 stars

Well

Well, it was very nice conversation and he explained everything but I don’t know how the #Warranty is going to work because it does not start for 30 days from yesterday so I can’t say much about it until I actually get the contract. Thank you.

May 23, 2026
Empire Auto Protect logo

Reply from Empire Auto Protect

We appreciate your feedback and are glad the conversation was helpful. We understand your anticipation regarding the warranty contract and its start date. We are here to clarify any details once you receive it.

Empire Auto Protect

Rated 5 out of 5 stars

Shawn was very helpful when I called…

Shawn was very helpful when I called and he took the time to look into my warranty.

May 22, 2026
Empire Auto Protect logo

Reply from Empire Auto Protect

We are so glad to hear our team provided such helpful assistance with your warranty inquiry. Thank you for sharing your positive feedback.

Empire Auto Protect

Rated 3 out of 5 stars

It was only ok

It was only ok

May 19, 2026
Empire Auto Protect logo

Reply from Empire Auto Protect

We appreciate your feedback. We are always working to improve our services for everyone.

Empire Auto Protect

Rated 5 out of 5 stars

Well it was first time I wanted it…

Well it was first time I wanted it yesterday but that’s ok I still gave you $5 but that’s not rigth you charge me $6

May 22, 2026
Empire Auto Protect logo

Reply from Empire Auto Protect

We appreciate you sharing your experience. We are concerned about the charge discrepancy and are looking into this for you.

Empire Auto Protect

Rated 5 out of 5 stars

My experience was great he was very…

My experience was great he was very respectful and helpful and saved me some money 🤑💰

May 22, 2026
Empire Auto Protect logo

Reply from Empire Auto Protect

We're so glad to hear you had a great experience and that we could help you save money! Thank you for your kind words.

Empire Auto Protect

Rated 1 out of 5 stars

I called to cancel my contract and they…

I called to cancel my contract and they were so rude! One rep started that I needed to get a cover letter from the new extended warranty company( which is unheard of). Just because they are mad that I'm canceling my contract. I forgot to mention that the hung the phone up on me. If you heavenly signed with Empire, please don't! RuN AND RUN FAST!

May 16, 2026
Empire Auto Protect logo

Reply from Empire Auto Protect

We are truly sorry to hear about your frustrating experience when trying to cancel your contract. We value your feedback and are addressing these concerns internally to improve our service.

Empire Auto Protect

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look