Download O.K and easy to follow. Passcode was not automatically supplied . A.M. request for same by email was answered in P.M. However to activate each item, the demo was unclear and too fast for... See more
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Buying a game was simple enough but when my step son went to put in his information because he was the one who wanted the game. I was just going to pay for it. It kept saying there was an error so I h... See more
Company replied
the game I purchased from Egaming wouldn't work , after a surprisingly quick response from their tech people it was determined the problem was with my computer not being fast enough for their game to... See more
Company replied
Atrocious customer service. Lied about shipping the item which never happened. Dragged on for over 2 weeks because of unethical business practices.
Company replied
Company details
Written by the company
Online Video Games Retailer | PC, Mac, Consoles & More
Contact info
United Kingdom
- helpdesk@empiregaming.com
- empiregaming.com
2.4
Poor
971 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer service
Excellent customer service. Very quick response and easy to follow instructions for how to remedy our problem due to not having the right software on our PC.. Would highly recommend egaming!
December 27, 2021
The whole process was quick and easy
The whole process was quick and easy. Everything works well on my computer.
December 17, 2021
Unprompted review
Fast purchasing
The site allowed for quick purchase and receipt of set up code for immediate download.
December 17, 2021
Easy to use and understand
Easy to use and understand, had no problems; But, having to be online and waiting to download the game is inconvenient. If I am paying for the game I would still like to receive it on disk via mail as well.
December 17, 2021
Had a great experience
Had a great experience. Finding the game was easy. Checkout was easy. Downloading was easy
December 16, 2021
Superb service
Superb service, the code was delivered within a few minutes. I will definitely use again in the future. Thanks, John
December 15, 2021
E Gaming are efficient at sending the…
E Gaming are efficient at sending the receipt. It would have been nice to actually get the product, though
December 15, 2021
Reply from EmpireGaming.com
Hello Lee,
Thank you for reviewing us.
The product code and instructions were immediately sent to your email after purchase. An email log to show this has been emailed to you. We suggest you check your spam and junk folder. We also displayed the product code and instructions on the order summary page after checkout.
Unfortunately, there has been no attempt made to contact us regarding this issue prior to leaving this review. We would have much appreciated it if you had given us an opportunity to help you if you couldn't locate the email.
Kind regards,
EG team
I Did not have the skills to rectify a game's failure to launch
Downloaded purchased game into steam platform but it failed to launch.
Limited tech skills, referral to chatrooms by both steam and egaming and infolinks not very productive.
Once egaming aware of issue, was offered additional assistance but on balance decided to to take the offered full refund - received promptly.
December 14, 2021
Reply from EmpireGaming.com
Thanks Thomas
It's probably my fault but I was…
It's probably my fault but I was wanting a downloadable file (ISO) so I would have physical control and possession of the game. However, the game works just fine.
December 13, 2021
Reply from EmpireGaming.com
Hello Robert,
Thank you for reviewing us.
As stated on the product page, the product key redeems on the Steam platform.
Kind regards,
EG team
Reply from EmpireGaming.com
Thanks G Barney
game wouldn't work
the game I purchased from Egaming wouldn't work , after a surprisingly quick response from their tech people it was determined the problem was with my computer not being fast enough for their game to work. That being said, a refund was not offered, hence 3stars instead of 5
December 11, 2021
Reply from EmpireGaming.com
Hello Tom,
Thank you for reviewing us.
This is a technical issue related to your device. The purchased product code was successfully redeemed and the game successfully downloaded. It is possible that your computer does not meet the required specifications or your graphics card drivers need updating.
Unfortunately, there has been no attempt made to contact us regarding this issue prior to leaving this review. We would have much appreciated it if you had given us an opportunity to help you.
We suggest you contact us using the link below:
https://support.egaming.com/hc/en-gb/requests/new
Kind regards,
EG team
very easy quick access to buy things
very easy quick access to buy things, and it even saves your credit card info!
very good 10/10 would reccomend.
December 9, 2021
Reply from EmpireGaming.com
Thank you Ryden
Defective game
I bought and downloaded the game from Egaming. I then had to download Steam. After 20 minutes I finally got the Home screen of Fall Out 3. I pressed play, and it froze, then closed on me. I tried everything; restart, reinstall, nothing worked. I sent an Email to Egaming, got a response from Harry who gave me a link that would've cost more. I wasn't happy with that, so, Harry called me and explained about the age of the game and it's compatibility with new computers. I was impressed with the off hours phone call and the explanation along with the full refund.
December 7, 2021
Unprompted review
Reply from EmpireGaming.com
Hello Martin,
Thanks for your review.
This seems to be a technical issue related to your device. Our team will contact you to resolve the issue as soon as possible.
Kind regards,
EG team
Had Trouble At First....
It didn't work no matter what I tried but Egaming were very quick to help. They sent me a link and sorted my problem for me.
December 5, 2021
Reply from EmpireGaming.com
Hello Lisa,
Thank you for reviewing us.
We are unable to locate any support email regarding this issue, we would have much appreciated if you had given us the opportunity to resolve the issue prior to leaving a negative review.
Please use the link below to get in touch with us and our team will help you:
https://support.egaming.com/hc/en-gb/requests/new
Kind regards,
EG team
My code didn't work
December 5, 2021
Reply from EmpireGaming.com
Hello Mike,
Thank you for reviewing us.
Below is the link to the purchased product:
https://www.egaming.com/xbox-game-pass-ultimate-14-days.html
As stated on the product page:
"This product will only work for new Xbox Live accounts and will NOT work with existing accounts"
There is no issue with the product code. It will not activate on your existing Xbox Live account.
Use the link below to contact us if you need further assistance:
https://support.egaming.com/hc/en-gb
Kind regards,
EG team
Great prices if your trying to work…
Great prices if your trying to work with a budget
November 30, 2021
Reply from EmpireGaming.com
Thanks Kevin
requested games are awesome
thank you for having all the C&C games. they run way faster than the disks that i have. yes, i had a laptop with vista on it...lol. the site is easy to use and the search is just as easy. thank you again.
November 30, 2021
Reply from EmpireGaming.com
Thanks Kevin
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