Download O.K and easy to follow. Passcode was not automatically supplied . A.M. request for same by email was answered in P.M. However to activate each item, the demo was unclear and too fast for... See more
Company replied
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Buying a game was simple enough but when my step son went to put in his information because he was the one who wanted the game. I was just going to pay for it. It kept saying there was an error so I h... See more
Company replied
the game I purchased from Egaming wouldn't work , after a surprisingly quick response from their tech people it was determined the problem was with my computer not being fast enough for their game to... See more
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Atrocious customer service. Lied about shipping the item which never happened. Dragged on for over 2 weeks because of unethical business practices.
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Company details
Written by the company
Online Video Games Retailer | PC, Mac, Consoles & More
Contact info
United Kingdom
- helpdesk@empiregaming.com
- empiregaming.com
2.4
Poor
971 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Had never heard of this website before…
Had never heard of this website before but the key was cheap and it worked so 10/10 would buy again.
November 29, 2021
Reply from EmpireGaming.com
Thanks Samuel
Code worked as needed :)
Code worked as needed :). Great way to purchase video games from outside the US, where most codes are only valid. I am very grateful to have found this website.
November 28, 2021
Reply from EmpireGaming.com
Thanks Mr. M
Brought a game and code didn’t work
November 26, 2021
Reply from EmpireGaming.com
Hello Ryan,
Thanks for your review.
We are unable to locate any support email regarding this issue, we would have much appreciated if you had given us the opportunity to resolve the issue prior to leaving a negative review.
Double-check that you are entering the code exactly as provided. When entering your code in-game, the dashes should appear automatically on your screen, but if you are entering your code on the Social Club Activation web page, be sure to type out any dashes, and do not add any extra spaces anywhere within the code.
We suggest that you activate the code directly through Rockstar’s Social Club web page. You can find the step-by-step instructions below:
https://support.egaming.com/hc/en-gb/articles/4408768577297-Activate-Rockstar-Social-games
Let us know if you need further assistance.
Kind regards,
EG team
Code did not work😡
November 25, 2021
Reply from EmpireGaming.com
Hello Mark,
Thanks for your review.
Please contact us via the link below and we will help you with the issue.
https://support.egaming.com/hc/en-gb/requests/new
Kind regards,
EG Team
I've waited a week and a half and still…
It was a little different didn't know it was a code but figured it out and fast at replying to me when I had no idea and had a concern.
November 14, 2021
Reply from EmpireGaming.com
Thanks Jill
Reply from EmpireGaming.com
Thanks Lambert
I received my code and I was able to…
I received my code and I was able to download the program with no issues. I was skeptical at first because the game was less expensive than the game's website and it seemed too good to be true, but the code worked l and I'm loving the game. I can stop playing it!
November 9, 2021
I paid for the game but cant get into…
I paid for the game but cant get into it, You need a degree in computer science, I did not find it user friendly
November 7, 2021
Reply from EmpireGaming.com
Hello Pamela,
Thank you for your review.
The product code and step-by-step instructions were sent to you immediately after purchase. This information is required to activate and download the game. Please check your spam and junk mail. If you don't see this email then use the link below to get in touch with us and we will resend the information.
https://support.egaming.com/hc/en-gb/requests/new
It should be fairly simple once you have the information. If not, then get in touch with us.
Kind regards
EG team
Hard to follow and upload
November 7, 2021
Reply from EmpireGaming.com
Hello Robert,
Thanks for your review.
We have a support team that can help you step-by-step if you are having difficulty with the installation process. We would have much appreciated if you had given us the opportunity to help you with the issue prior to leaving a negative review.
Our support team has contacted you via email.
Kind regards,
EG team
I am really happy with my purchase
I am really happy with my purchase. it took about 5 minuets for the email to come through with my code but other then that everything was fine and had no problems
November 5, 2021
Reply from EmpireGaming.com
Thanks Elliott
These people have been very helpful…
These people have been very helpful with all my difficulties in my purchase (a few games). And there have been challenges. However, with a calming and helpful hand, I am always given the respect and assistance I am not accustomed to. Thank you very much.
October 11, 2021
Reply from EmpireGaming.com
Thanks John
Afternoon,
Afternoon,, egaming had a few reviews I read and absorbed,, so I decided to purchase a game.
However was a little confusing at first, but all worked out in the end, considering the swift download and price of the package I received.
Not bad , not bad at all,, nice
October 8, 2021
Reply from EmpireGaming.com
Thanks Simon
Haven't been able to find or activate…
Haven't been able to find or activate the game despite installing steam. No warning before purchase I would need to either.
After sales team were terrific and when they were unable to help sort the problem instantly refunded. Thank you.
October 5, 2021
Reply from EmpireGaming.com
Hello Colin,
Thanks for your review.
We are unable to locate any support email regarding this issue, we would have much appreciated if you had given us the opportunity to resolve the issue prior to leaving a negative review.
Please use the link below to get in touch with us and we will help you resolve the issue:
https://support.egaming.com/hc/en-gb/requests/new
Kind regards,
EG team
Thx alot for everything and the great…
Thx alot for everything and the great quality of customer service when required!!
October 5, 2021
Reply from EmpireGaming.com
Thank you
Sorry..
Sorry... but I had a hard time figuring out how to make it all work. I tried following the instructions but it took forever to get it downloaded and started up for me. Kind of a confusing process...
Dan
October 4, 2021
Reply from EmpireGaming.com
Hello Dan,
Thanks for your review.
The game can take some time to download depending in your internet connection speed.
We have a support team that can help you step-by-step if you are having difficulty with the installation process. We would have much appreciated if you had given us the opportunity to help you with the issue prior to leaving a negative review.
Kind regards,
EG team
Reply from EmpireGaming.com
Thanks Geoff
It just works.
The key works as intended. Just had to wait a few minutes to get a call and mail for the key. Explained me how to redeem and download. Nice, professionnal and everything. I'll give you guys a 5 and thank you again.
October 2, 2021
Reply from EmpireGaming.com
Thanks Draeka
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