Empire Physiotherapy Reviews 291

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 139 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and ability to make them feel comfortable and at ease during treatments. Many people highlight the exceptional service and personalized care they received, noting significant improvements in their conditions thanks to the tailored treatment plans and ongoing support. However, some customers reported dissatisfaction with the service, citing a lack of physical assessment during consultations and sessions not being attended by a physiotherapist without explanation or apology. A few people also felt the company was unprofessional and selective in its treatment.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the professionalism,... See more

Service

Consumers find service to be positive, with many praising the professionalism, knowledge, and caring approach... See more

Customer service

Clients share positive opinions on customer service. Many reviewers highlight the helpfulness and... See more

User experience

Customers had positive experiences with user experience. Many reviewers felt comfortable and found the staff... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Haris made me feel comfortable from our first meeting. When he mentioned acupuncture my heart started pounding..but they are the experts and it was honestly painless and the reasons were given for t... See more

Rated 5 out of 5 stars

Excellent service. Neha totally listened to me and my body, to put together a tailor made treatment program, before rushing in with how to proceed. She was very friendly as well as being profe... See more

Rated 5 out of 5 stars

I had an amazing experience. After just one visit, I left feeling incredible. My practitioner, Mrs. Sagar, was absolutely brilliant—she cared for both my back and my mental health at the same time. I... See more

Rated 5 out of 5 stars

I had two visits and they were very professional and I was put at ease immediately. The consultation room was private and Bahar was very clear in her explanation of what I needed to do in the form of... See more


Company details

  1. Physical Therapy Clinic

Written by the company

We provide a specialist, tailored physiotherapy service to patients who are suffering from a range of musculoskeletal injuries and ailments. With a team of highly skilled professionals, each with our own backgrounds in sporting ventures, we know how frustrating it can be when you get struck down with a sporting injury, whether it’s short term, long term, or a reoccurring problem. To combat these frustrating and often painful injuries, we focus not only on the immediate treatment and pain management, but also on providing long-term recommendations to help prevent reoccurrence and long-lasting pain. We also offer medical acupuncture, sports massage, desk screen equipment assessments, bespoke orthotics and occupational physiotherapy.


Contact info

4.9

Excellent

TrustScore 5 out of 5

291 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Received great service

Physiotherapist patiently listened to my problem and helped me with therapy and exercises that greatly improved my condition. Would recommend.

April 2, 2024
Unprompted review
Rated 5 out of 5 stars

Friendly and great treatment

I had a great treatment today at Farnham road, Slough ,empire physiotherapy. Physiotherapist Ridhi was so kind and she heard each and every concern I raised about my health and she advised health tips to follow day to day along with the treatment to cure my health. She did the assessment well to find the pain point and advised correct exercises and perfect machine massage.Friendly with care. Really helpful. Thanks.

April 21, 2024
Unprompted review
Rated 5 out of 5 stars

My physio experience working with Kenneth had…


Mt experience working with Kenneth had been very useful. He has been professional and he listened to my complaint and experience before carrying out the Physio treatment. I had the deep tissue massages that is working and I'm on the way to healing the shoulder and arm pain. He also set me up with exercises via email to target the impacted areas. I can recommend Kenneth and pleased to say I was made to feel comfortable in receiving physio from him. Thanks Kenneth.

March 28, 2024
Unprompted review
Rated 5 out of 5 stars

Blesson is a very good physiotherapist

Blesson is a very good physiotherapist. In addition to physio, he used acupuncture to help with pain relief. Had 3 sessions with him.
The exercises & acupuncture helped my mother in managing pain relief prior to a hip operation.

March 18, 2024
Unprompted review
Empire Physiotherapy logo

Reply from Empire Physiotherapy

Thank you so much for your feedback Ajey. It was a pleasure providing our service to you and helping you on your journey to recovery. We will continue to do our best to provide you with a great service and exceed your expectations.

Rated 5 out of 5 stars

Physio

Very easy to book. Very clean, quick diagnoses and great treatment. I also liked the use of the app for exercises.

March 8, 2024
Unprompted review
Empire Physiotherapy logo

Reply from Empire Physiotherapy

Thank you so much for your feedback Glen. It was a pleasure providing our service to you and helping you on your journey to recovery. We will continue to do our best to provide you with a great service and exceed your expectations.

Rated 5 out of 5 stars

The physiotherapist was friendly and…

The physiotherapist was friendly and answered all questions and explained things to my understanding.
Also after the sessions, I could feel no pain anymore.

March 11, 2024
Unprompted review
Empire Physiotherapy logo

Reply from Empire Physiotherapy

Thank you so much for your feedback Manny. It was a pleasure providing our service to you and helping you on your journey to recovery. We will continue to do our best to provide you with a great service and exceed your expectations.

Rated 5 out of 5 stars

I recommend Blesson from Empire P

I highly recommend Blesson as a physiotherapist! With his expertise and dedication, he helped me alleviate the back and shoulder pain I had been enduring for over a year. Blesson’s personalized approach and effective techniques made a significant difference in my recovery journey. His professionalism and compassionate care truly made the experience worthwhile. Thank you, Blesson, for your outstanding support and commitment to my well-being!

March 9, 2024
Unprompted review
Empire Physiotherapy logo

Reply from Empire Physiotherapy

Thank you so much for your feedback Ravi. It was a pleasure providing our service to you and helping you on your journey to recovery. We will continue to do our best to provide you with a great service and exceed your expectations.

Rated 5 out of 5 stars

Brilliant!

A friendly, reliable service. Haris made me feel comfortable at all times.

March 8, 2024
Unprompted review
Empire Physiotherapy logo

Reply from Empire Physiotherapy

Thank you so much for your feedback Shannon. It was a pleasure providing our service to you and helping you on your journey to recovery. We will continue to do our best to provide you with a great service and exceed your expectations.

Rated 5 out of 5 stars

My physiotherapist was welcoming caring…

My physiotherapist was welcoming caring, thoughtful and knowledgeable, I was treated with respect, was listened to and offered advice. I felt valued and not just another patient. My treatment consisted of 3 sessions

March 5, 2024
Unprompted review
Empire Physiotherapy logo

Reply from Empire Physiotherapy

Thank you so much for your feedback Thelma. It was a pleasure providing our service to you and helping you on your journey to recovery. We will continue to do our best to provide you with a great service and exceed your expectations.

Rated 5 out of 5 stars

Highly recommend

I cannot recommend Ridhi highly enough. After years of living with back pain I finally feel I am getting better. Professional, approachable and informative. She had definitely made a difference. Thank you Ridhi 🌻

February 16, 2024
Unprompted review
Empire Physiotherapy logo

Reply from Empire Physiotherapy

Thank you so much for your feedback El LANG. It was a pleasure providing our service to you and helping you on your journey to recovery. We will continue to do our best to provide you with a great service and exceed your expectations.

Rated 5 out of 5 stars

Im really glad I got physio treatment…

Im really glad I got physio treatment from Empire! Blesson was knowledgeable and professional when it came to treating my tennis elbow. He saw the issue and used various treatments like acupuncture and shockwave therapy which really helped speed up the recovery. Highly recommend.

February 5, 2024
Unprompted review
Empire Physiotherapy logo

Reply from Empire Physiotherapy

Thank you so much for your feedback Scott. It was a pleasure providing our service to you and helping you on your journey to recovery. We will continue to do our best to provide you with a great service and exceed your expectations.

Rated 5 out of 5 stars

Professional support

The physio was well mannered, professional and genuinely helpful. The sessions I had made a difference to my condition and throughout our meetings, he continually offered support and alternatives to aid my recovery. Very rarely do I give a five star rating. Yet he was excellent and really helped me and was very personable. Thank you Haris. 👍

January 31, 2024
Unprompted review
Empire Physiotherapy logo

Reply from Empire Physiotherapy

Thank you so much for your feedback Saqib. It was a pleasure providing our service to you and helping you on your journey to recovery. We will continue to do our best to provide you with a great service and exceed your expectations.

Rated 5 out of 5 stars

Wonderful experience

Wonderful experience. Kenneth was so welcoming and very informative throughout my treatment. Very professional and knowledgeable. I am already feeling an improvement. I would highly reccomend Empire Physiotherapy.

January 22, 2024
Unprompted review
Empire Physiotherapy logo

Reply from Empire Physiotherapy

Thank you so much for your feedback Hannah. It was a pleasure providing our service to you and helping you on your journey to recovery. We will continue to do our best to provide you with a great service and exceed your expectations.

Rated 5 out of 5 stars

Ery effective appointments system.

Ery effective appointments system.
Experienced , professional, knowledgeable staff
Great parking space
Clean

January 22, 2024
Unprompted review
Empire Physiotherapy logo

Reply from Empire Physiotherapy

Thank you so much for your Sylwia. It was a pleasure providing our service to you and helping you on your journey to recovery. We will continue to do our best to provide you with a great service and exceed your expectations.

Rated 5 out of 5 stars

Danijela my physiotherapist was very…

Danijela my physiotherapist was very helpful and made me feel comfortable through my appointments. She always asked if I am comfortable with the massages she was doing for my knee. She gave very helpful extra guidance on what to do to help my pain further. Definitely recommend, thanks so much Danijela.

January 18, 2024
Unprompted review
Empire Physiotherapy logo

Reply from Empire Physiotherapy

Thank you so much for your feedback Aisha. It was a pleasure providing our service to you and helping you on your journey to recovery. We will continue to do our best to provide you with a great service and exceed your expectations.

Rated 5 out of 5 stars

Excellent service

Excellent service, addressed the issue from the on set

January 18, 2024
Unprompted review
Empire Physiotherapy logo

Reply from Empire Physiotherapy

Thank you so much for your feedback Raj. It was a pleasure providing our service to you and helping you on your journey to recovery. We will continue to do our best to provide you with a great service and exceed your expectations.

Rated 5 out of 5 stars

The experience as a whole was fantastic.

January 16, 2024
Unprompted review
Empire Physiotherapy logo

Reply from Empire Physiotherapy

Thank you so much for your feedback. It was a pleasure providing our service to you and helping you on your journey to recovery. We will continue to do our best to provide you with a great service and exceed your expectations.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look