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Empire Physiotherapy Reviews 291

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TrustScore 5 out of 5

4.9

Physical Therapy Clinic
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Review summary

Created with AI, based on recent reviews

Looking at 140 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and ability to make them feel comfortable and at ease during treatments. Many people highlight the exceptional service and personalized approach, noting significant improvements in their conditions and overall well-being. The user experience is frequently described as positive, with efficient appointments and clear explanations of treatment plans. However, some people were dissatisfied with their experience, mentioning a lack of physical assessment during consultations and sessions not being attended by a physiotherapist without explanation or apology. A few other people also felt that the service was unprofessional and selective.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the staff for being... See more

Service

Clients share positive opinions on service, consistently praising the professionalism and knowledge of the... See more

Customer service

Reviewers highlight positive aspects of customer service. Customers consistently praise the helpfulness and... See more

User experience

People report positive experiences with user experience. Customers consistently mention feeling comfortable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Haris made me feel comfortable from our first meeting. When he mentioned acupuncture my heart started pounding..but they are the experts and it was honestly painless and the reasons were given for t... See more

Rated 5 out of 5 stars

Excellent service. Neha totally listened to me and my body, to put together a tailor made treatment program, before rushing in with how to proceed. She was very friendly as well as being profe... See more

Rated 5 out of 5 stars

I had an amazing experience. After just one visit, I left feeling incredible. My practitioner, Mrs. Sagar, was absolutely brilliant—she cared for both my back and my mental health at the same time. I... See more

Rated 5 out of 5 stars

I had two visits and they were very professional and I was put at ease immediately. The consultation room was private and Bahar was very clear in her explanation of what I needed to do in the form of... See more

Company details

  1. Physical Therapy Clinic

Written by the company

We provide a specialist, tailored physiotherapy service to patients who are suffering from a range of musculoskeletal injuries and ailments. With a team of highly skilled professionals, each with our own backgrounds in sporting ventures, we know how frustrating it can be when you get struck down with a sporting injury, whether it’s short term, long term, or a reoccurring problem. To combat these frustrating and often painful injuries, we focus not only on the immediate treatment and pain management, but also on providing long-term recommendations to help prevent reoccurrence and long-lasting pain. We also offer medical acupuncture, sports massage, desk screen equipment assessments, bespoke orthotics and occupational physiotherapy.

Contact info

4.9

Excellent

TrustScore 5 out of 5

291 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

I had a great experience with empire…

I had a great experience with empire clinic. Neha is amazing she is very professional, knowledgeable, and really took her time to understand my condition. She made me feel relaxed and comfortable. I’ve had two sessions with her and I feel confident in her approach. I would highly recommend her to anyone looking for effective and supportive physiotherapy care.

April 9, 2026
Unprompted review
Rated 5 out of 5 stars

Neha- great physiotherapist

Neha, the physiotherapist understands my neck and shoulder pain and treating these areas with precision. Her acupuncture treatments have been very helpful.

March 2, 2026
Unprompted review
Rated 5 out of 5 stars

Just wanted to say thank you so much to Haris physiotherapist

Just wanted to say thank you so much to Haris, my physiotherapist. He was so lovely, kind and caring. He explained everything with regards to treatment and listened to my concerns around pain management in my lower back/neck. Harris also gave me sound advice with regards to the correct exercise routines and I would recommend him to others.

February 26, 2026
Unprompted review
Rated 5 out of 5 stars

Neha Ohyiso

Neha was very kind she put me at ease and was very professional she explained everything clearly Highly recommend her
M Duffy

February 18, 2026
Unprompted review
Rated 5 out of 5 stars

It was excellent experience

It was excellent experience , very happy with treatment and physiotherapist acknowledge the issue very precisely and accurately and recommended exercises and gave treatment according to my back pain .got good relief . Highly recommended mrs ruchi sagar

February 16, 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional care and real results

I had a fantastic experience with Empire Physio from the very first appointment. Ruchi took the time to properly assess my condition, she was knowledgeably, patient and tailored treatment and exercises they were practical, easy to follow which made a real difference in my recovery.
I highly recommend Empire Physio to anyone looking for expert , compassionate physiotherapy

January 30, 2026
Unprompted review

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