Empire Physiotherapy Reviews 291

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 139 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and ability to make them feel comfortable and at ease during treatments. Many people highlight the exceptional service and personalized care they received, noting significant improvements in their conditions thanks to the tailored treatment plans and ongoing support. However, some customers reported dissatisfaction with the service, citing a lack of physical assessment during consultations and sessions not being attended by a physiotherapist without explanation or apology. A few people also felt the company was unprofessional and selective in its treatment.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the professionalism,... See more

Service

Consumers find service to be positive, with many praising the professionalism, knowledge, and caring approach... See more

Customer service

Clients share positive opinions on customer service. Many reviewers highlight the helpfulness and... See more

User experience

Customers had positive experiences with user experience. Many reviewers felt comfortable and found the staff... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Haris made me feel comfortable from our first meeting. When he mentioned acupuncture my heart started pounding..but they are the experts and it was honestly painless and the reasons were given for t... See more

Rated 5 out of 5 stars

Excellent service. Neha totally listened to me and my body, to put together a tailor made treatment program, before rushing in with how to proceed. She was very friendly as well as being profe... See more

Rated 5 out of 5 stars

I had an amazing experience. After just one visit, I left feeling incredible. My practitioner, Mrs. Sagar, was absolutely brilliant—she cared for both my back and my mental health at the same time. I... See more

Rated 5 out of 5 stars

I had two visits and they were very professional and I was put at ease immediately. The consultation room was private and Bahar was very clear in her explanation of what I needed to do in the form of... See more


Company details

  1. Physical Therapy Clinic

Written by the company

We provide a specialist, tailored physiotherapy service to patients who are suffering from a range of musculoskeletal injuries and ailments. With a team of highly skilled professionals, each with our own backgrounds in sporting ventures, we know how frustrating it can be when you get struck down with a sporting injury, whether it’s short term, long term, or a reoccurring problem. To combat these frustrating and often painful injuries, we focus not only on the immediate treatment and pain management, but also on providing long-term recommendations to help prevent reoccurrence and long-lasting pain. We also offer medical acupuncture, sports massage, desk screen equipment assessments, bespoke orthotics and occupational physiotherapy.


Contact info

4.9

Excellent

TrustScore 5 out of 5

291 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Excellent

Excellent.
Had my initial appointment and Neha was kind compassionate and knowledgeable.
Had this shoulder arthritis which has become unbearable and actually for the first time I’m feeling hopeful.
Neha made me a plan and started her work in the first appointment.
Excellent place. X

November 13, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent therapist

Neha my therapist was able to help with my pain management and was very easy to get on with.
I can’t fault the treatment given. However it be even better to have had more sessions with her.

November 7, 2025
Unprompted review
Rated 5 out of 5 stars

A lovely experience with Harris and Empire Physiotherapy

I was so lucky to be Harris' patient and he took great care of me and my son, who he also treated. Empire Physiotherapy's facilities are excellent, clean and hygienic. Every visit was met with a smile and appointments were always on time and the full session length (no shortening). I would highly recommend Harris and Empire Physiotherapy!

October 30, 2025
Unprompted review
Rated 5 out of 5 stars

I have been referred to Empire Physio…

I have been referred to Empire Physio by my NHS Doctor after experiencing severe pain in my right knee for over six months.
I had tried several different treatments including medication, but nothing seemed to relieve the pain.

Harris initial consultation was excellent. He worked with me to identify the root causes of my pain, and recommended a number of exercises along with a three session course of therapy plus two acupuncture sessions.

Harris worked with me collaboratively, to understand my occupational health needs and effectively identified the best course of treatment, exercise and changes required to heal the damage around my right knee but also prevent the injury returning.

His knowledge, patience and understanding have relieved my pain symptoms and help me to recover and manage my daily routine to avoid reoccurrence.

I cannot thank you enough. 🙏🏼

October 27, 2025
Unprompted review
Rated 5 out of 5 stars

Good experience and now im pain-free

I had 6 sessions with Neha and she made me feel really comfortable with the treatment plan she recommended, evwn the acupuncture which I was worried about but has helped my pain. I have some exercises which will assist me in the future too.

September 26, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service

Neha made me feel comfortable and explained everything in detail. Very professional and friendly at the same time. Highly recommend.

September 21, 2025
Unprompted review
Rated 5 out of 5 stars

Neha

Neha put me at ease, explained everything throughly, treatment was not painful and I left feeling better than I entered which is fantastic 🥳

September 9, 2025
Unprompted review
Rated 1 out of 5 stars

Ignored and forgotten.

My pregnant wife has an ongoing back injury and was refered here by the GP, we are trying to understand why she was treated so poorly.
The assessment was lacklustre with no physical assessment carried out,
The actual session wasn't attended by a physio, no explanation was given why, no apology given for wasting her time, and no follow up was attempted.
Perhaps she is the 'wrong type of person' to receive treatment here.

August 18, 2025
Unprompted review
Rated 4 out of 5 stars

Empire physio doing great work

Very good experience with empire physio they doing great work.last few weeks ago i started my physio session with empire physio and yesterday I had last one its great experience especiall i want to mention the name Neha she was very helpful very kidn and make u very comfortable between ur treatment

August 19, 2025
Unprompted review

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