Empire Physiotherapy Reviews 291

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 139 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and ability to make them feel comfortable and at ease during treatments. Many people highlight the exceptional service and personalized care they received, noting significant improvements in their conditions thanks to the tailored treatment plans and ongoing support. However, some customers reported dissatisfaction with the service, citing a lack of physical assessment during consultations and sessions not being attended by a physiotherapist without explanation or apology. A few people also felt the company was unprofessional and selective in its treatment.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the professionalism,... See more

Service

Consumers find service to be positive, with many praising the professionalism, knowledge, and caring approach... See more

Customer service

Clients share positive opinions on customer service. Many reviewers highlight the helpfulness and... See more

User experience

Customers had positive experiences with user experience. Many reviewers felt comfortable and found the staff... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Haris made me feel comfortable from our first meeting. When he mentioned acupuncture my heart started pounding..but they are the experts and it was honestly painless and the reasons were given for t... See more

Rated 5 out of 5 stars

Excellent service. Neha totally listened to me and my body, to put together a tailor made treatment program, before rushing in with how to proceed. She was very friendly as well as being profe... See more

Rated 5 out of 5 stars

I had an amazing experience. After just one visit, I left feeling incredible. My practitioner, Mrs. Sagar, was absolutely brilliant—she cared for both my back and my mental health at the same time. I... See more

Rated 5 out of 5 stars

I had two visits and they were very professional and I was put at ease immediately. The consultation room was private and Bahar was very clear in her explanation of what I needed to do in the form of... See more


Company details

  1. Physical Therapy Clinic

Written by the company

We provide a specialist, tailored physiotherapy service to patients who are suffering from a range of musculoskeletal injuries and ailments. With a team of highly skilled professionals, each with our own backgrounds in sporting ventures, we know how frustrating it can be when you get struck down with a sporting injury, whether it’s short term, long term, or a reoccurring problem. To combat these frustrating and often painful injuries, we focus not only on the immediate treatment and pain management, but also on providing long-term recommendations to help prevent reoccurrence and long-lasting pain. We also offer medical acupuncture, sports massage, desk screen equipment assessments, bespoke orthotics and occupational physiotherapy.


Contact info

4.9

Excellent

TrustScore 5 out of 5

291 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Empire Physio Slough

I was offered by my local NHS physio to attend Empire Physio to enable me to receive treatment sooner than they could offer. My treatment has been excellent (by Neha Desare) and would certainly recommend this company. They listen and evaluate what the problem is and apply appropriate treatment/exercises- in my case knee injury.

August 14, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience, highly recommended

Ruchi was very welcoming and was clear and concise with explaining to me about what exercises will help my pain.
Also, she listened to what my problems areas were and advised what she was going to do in each session at the beginning of it.
I felt the difference from the very first one and would highly recommend her.

August 4, 2025
Unprompted review
Rated 5 out of 5 stars

I have received a very positive experience from Empire Physiotherapy. From the initial booking experience to…

From the initial booking experience to meeting my physiotherapist Ruchi, I have been extremely pleased with the service. Ruchi met me with a smile and at the initial conversation she was warm and friendly. The treatment for my forearm left it feeling so much better and the exercises sent to me via email were very beneficial.
Overall my experience has been a positive one and I look forward to my next session.
I would recommend this physiotherapy service to anyone needing physio.
Thank you Ruchi.

July 14, 2025
Unprompted review
Rated 5 out of 5 stars

Ruchi Sagar is an exceptional…

Ruchi Sagar is an exceptional physiotherapist. Her kindness, gentle approach, and depth of knowledge have made a real difference in my husband care. I highly recommend her to anyone seeking expert and compassionate physiotherapy support.

August 2, 2025
Unprompted review
Rated 5 out of 5 stars

My sessions with Ruche Sagar

I received 3 sessions of physiotherapy from Ruche Sagar, she was very patient with me not pushing me too far and always making sure I could handle the discomfort while also trying to relieve me of my constant pain, I would definitely recommend empire physiotherapy to someone that needs it.

August 2, 2025
Unprompted review
Rated 5 out of 5 stars

Very good sessions

I have been having treatment for my back since 1979 which has been a drag. Ruche Sagar did something that I have not had before, she manipulated my legs individually so that my lower back was stretched, rotated my hips all to where the pain starts. That eased my pain in that area I also had treatment with an electrical gadget that gave a deep massage to my back muscles to which my back went through a ooo, ahhh and many more in my head but it did not hurt in a bad way. The exercises I was given were, I should say, easy to do but my fitness is not what it used to be so they were a struggle. They have got a little easier and so has my back now but I need to keep them up

August 1, 2025
Unprompted review
Rated 5 out of 5 stars

Blesson was very helpful with my pain

Blesson was very helpful with my pain, he explained everything clearly, told me what to use and even gave me notes on it and also some exercises. All in all i was very happy as Blesson was very caring and professional.

August 1, 2025
Unprompted review
Rated 5 out of 5 stars

Great experienced staff and experience

I’ve had an amazing experience with my physiotherapist. From the very beginning, they’ve helped guide me through my recovery journey with genuine care and encouragement. They’re the first physiotherapist who truly made me feel like improvement is possible—and gave me the strength and confidence to believe in it.

They don’t just treat symptoms; they take the time to understand you as a person. They offer clear options, motivate you to keep moving forward, and gently push you to do the exercises you need—even when it’s hard. Their support, knowledge, and empathy have made all the difference.

Hands down, the best physiotherapist I’ve worked with. Highly recommended!

July 26, 2025
Unprompted review

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