Empire Physiotherapy Reviews 291

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 140 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and ability to make them feel comfortable and at ease during treatments. Many people highlight the exceptional service and personalized approach, noting significant improvements in their conditions and overall well-being. The user experience is frequently described as positive, with efficient appointments and clear explanations of treatment plans. However, some people were dissatisfied with their experience, mentioning a lack of physical assessment during consultations and sessions not being attended by a physiotherapist without explanation or apology. A few other people also felt that the service was unprofessional and selective.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the staff for being... See more

Service

Clients share positive opinions on service, consistently praising the professionalism and knowledge of the... See more

Customer service

Reviewers highlight positive aspects of customer service. Customers consistently praise the helpfulness and... See more

User experience

People report positive experiences with user experience. Customers consistently mention feeling comfortable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Haris made me feel comfortable from our first meeting. When he mentioned acupuncture my heart started pounding..but they are the experts and it was honestly painless and the reasons were given for t... See more

Rated 5 out of 5 stars

Excellent service. Neha totally listened to me and my body, to put together a tailor made treatment program, before rushing in with how to proceed. She was very friendly as well as being profe... See more

Rated 5 out of 5 stars

I had an amazing experience. After just one visit, I left feeling incredible. My practitioner, Mrs. Sagar, was absolutely brilliant—she cared for both my back and my mental health at the same time. I... See more

Rated 5 out of 5 stars

I had two visits and they were very professional and I was put at ease immediately. The consultation room was private and Bahar was very clear in her explanation of what I needed to do in the form of... See more


Company details

  1. Physical Therapy Clinic

Written by the company

We provide a specialist, tailored physiotherapy service to patients who are suffering from a range of musculoskeletal injuries and ailments. With a team of highly skilled professionals, each with our own backgrounds in sporting ventures, we know how frustrating it can be when you get struck down with a sporting injury, whether it’s short term, long term, or a reoccurring problem. To combat these frustrating and often painful injuries, we focus not only on the immediate treatment and pain management, but also on providing long-term recommendations to help prevent reoccurrence and long-lasting pain. We also offer medical acupuncture, sports massage, desk screen equipment assessments, bespoke orthotics and occupational physiotherapy.


Contact info

4.9

Excellent

TrustScore 5 out of 5

291 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Hands on practice and great knowledge…

Hands on practice and great knowledge , very kind and helpful mrs sagar was suffering from shoulder and back pain and just few sessions made huge change and proper guidance given by mrs sagar highly recommended and empire physiotherapy .

February 9, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

I was able to have lots of different treatments to help relieve my extreme pain.
Neha also provided exercise sheets for me to follow and regular sessions. She was polite and professional.

January 29, 2026
Unprompted review
Rated 5 out of 5 stars

Mrs Ruchi Sagar

Mrs Ruchi Sagar
Since when I start physio treatment since November and had few sessions with Mrs Sagar and feeling a lot better than before and her exercise and knowledge helped me , excellent ambience and continent parking available highly recommend empire and Mrs Sagar .

February 6, 2026
Unprompted review
Rated 5 out of 5 stars

Good patient care

Haris has been working on my inflamed achilles over the past several weeks. He was very thorough and patient with my issue carrying out several procedures and offering exercises to attempt to overcome my injury. Although we haven’t yet resolved the problem I would have no hesitation in recommending Haris.

February 3, 2026
Unprompted review
Rated 5 out of 5 stars

Physiotherapy - back and hip

A total of six physiotherapy sessions with Bahar for lower back pain / restricted mobility. She quickly identified the problem areas and provided a mix of hands on physio and online exercises which ultimately covered lower back and middle back and hip treatments.
A professional and very competent lady with excellent interpersonal skills.

January 27, 2026
Unprompted review
Rated 5 out of 5 stars

R Sagar

Therapist was stern but for all the right reasons, empathic to what I was going through, explainations of what to do in between appointments really helped. Amazing, friendly, caring, understanding couldn't of asked for more from Ruchi Sagar.

January 19, 2026
Unprompted review
Rated 5 out of 5 stars

Overall very satisfied

I had two visits and they were very professional and I was put at ease immediately. The consultation room was private and Bahar was very clear in her explanation of what I needed to do in the form of exercises which I carried out at home. By my second visit, no pain but a few more exercises to strengthen the areas to prevent reoccurrence. Overall very satisfied.

January 19, 2026
Unprompted review
Rated 5 out of 5 stars

Neha was amazing.

Neha was amazing! very welcoming and friendly, made me feel at ease with the acupuncture as it was my first time.
Very professional, looking forward to my next session.

January 13, 2026
Unprompted review

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