Love the coat- I’m shopping from Canada though and got hit with a $93 duty fee. Had I known, I probably would have sourced it in Canada because it ended up costing the same as if I had. Not a big deal... See more
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Review summary
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Good experience. Items came within a few days. As someone with a chemical fragrance allergy it was great to receive Birkenstocks that hadn't been out of the box inside a shop so had no secondhand frag... See more
Company replied
This was my first time shopping at END from Ireland. Their website clearly outlines customs and duties so there’s no guessing involved. The shopping process was incredibly fast and I believe my orde... See more
Company replied
South Korea "I was initially drawn to END. because of their competitive pricing. Being an overseas purchase, I had some reservations at first, but I was genuinely impressed by the delivery speed—it f... See more
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Company details
About END.
Written by the company
From the North East to the world, END.’s drive to inspire and educate its community has remained steadfast since 2005. Through fashion, design, art and music, we’ve brought globally-recognised names and emerging luxury and streetwear designers straight to your doorstep, wherever you are in the world. With 800+ brands to choose from - and a hand curated range from the likes of Stone Island, Palm Angels, Nike, Moncler, Arc'teryx and Birkenstock - an unparalleled range of brands and exclusive premium labels that never miss the mark.
From shipping to over 70 countries on mobile, tablet and desktop - to live chat and hassle-free returns - customers remain at the core of our community. Or, take a break away from the screen, and come visit us in one of our stores in Newcastle, Glasgow, Manchester, London and Milan. Here, you’ll also find live workshops and events so you’ll feel like an industry insider in no time.
We provide our worldwide community with an unparalleled experience, both face-to-face and online, from our North East headquarters in Washington to our Highbury office in London. So, whether you're looking for the latest viral sneakers, or forward-thinking, cutting-edge fashion - you can always count on END. to come through.
Contact info
133 - 137 Grainger Street, NE1 5AE, Newcastle Upon Tyne, United Kingdom
- endclothing.com
4.3
Excellent
130K reviews
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Best place to find your next pair of shoes
I've purchased from END before, and it's always a great experience. Very fast delivery, I love the double boxing, and the prices are always great.
April 29, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
You sent me a size of shoe 4 sizes…
You sent me a size of shoe 4 sizes larger than I ordered. Your only option for contacting you is through AI chat. I've followed all of the AI requests TWICE explaining my situation and uploading photos of the box with shoe label. It's almost been a week and no one from end has contacted me. I'll be doing a charge back on Friday if I do not get a response from you. Terrible. Absolutely terrible customer service.
April 29, 2026
Reply from END.
Hello Rhea,
Thank you for taking the time to leave your review, and we’re very sorry for the oversight with your order and the frustration this has caused.
We completely understand how concerning it is to receive an incorrect item and then experience delays while trying to get it resolved.
Having carefully reviewed our records, we can see two emails received from you regarding this matter, rather than the five referenced in your review.
Our support team did respond and, in order to investigate and resolve this as efficiently as possible, requested some additional photos.
Unfortunately, we haven’t been able to locate a response to these requests on two occasions.
We truly want to put this right for you, and the best way for us to do so is by continuing to liaise directly with our customer support team and providing the requested information.
Once we have this, we’ll be in a position to progress towards a resolution.
We’re sorry again for the inconvenience this has caused and hope to hear from you soon so we can assist further.
Kind regards,
END.
Everything was top notch
Everything was top notch, thank you for the fast service and feedback when needed!
April 29, 2026
This is a legit store
This is a legit store. I received the item (Adidas Adizero Evo SL) as ordered. It came sooner than the ETA thru Fedex. Very pleased with my very first order.
April 29, 2026
Terrifs
Had to pay terrifs ontop of shipping. Listing did not inform me of the extra charge before purchasing
April 29, 2026
Reply from END.
Hi Zari,
We hope you are well and would like to thank you for your review!
We are sorry to hear that you have received an unexpected customs bill.
END. are based in the United Kingdom and all of our parcels are shipped from here.
Most packages entering your destination country are subject to import duties and these would need to be paid by yourself.
If you do not want to pay these import duties then you can refuse to accept the parcel from the courier and the goods will be returned back to our warehouse for a full refund once they arrive back.
You can find information on this within the Shipping section of our website ahead of placing orders and if you have any further questions or concerns then feel free to contact our Customer Service Team.
Many thanks,
END.
Great service but too many emails
Great service, great prices, managed to use a 20% discount and I’m really happy with the quality of my new tshirt and Birkenstocks. Everything was delivered quickly too!
My only downside, is I get way too many emails from END ever since my order and had to unsubscribe as the email trail was heavy! Was a little annoying.
April 29, 2026
You need to have a human being to speak…
You need to have a human being to speak to when there is a delivery issue, yourselves and DPD are impossible to deal with when there is an issue.
All I wanted to do, was redirect my item to a different address as the original address was a typo error.
The item went back to you and I was unable to reorder due to being out of stock, very poor performance.
April 24, 2026
Reply from END.
Hello Martin,
Thank you for taking the time to share your feedback, and we’re sorry to hear about the frustration caused by this experience.
We completely understand how disappointing delivery issues can be, particularly when you’re keen to receive your order.
We’d like to clarify that our customer support team is available via phone, email, and live chat, offering several ways to speak directly with a member of the team if any issues arise.
Our advisers are always happy to look into situations like this as early as possible and assist where we can.
In this instance, the issue occurred due to an address typo entered at checkout.
While we appreciate that mistakes can happen, we do recommend carefully checking delivery details before placing an order, as once a parcel has been dispatched with the courier, changes or redirections are often not possible.
Unfortunately, this resulted in the item being returned to us, and due to limited stock availability, it was no longer possible to reorder.
We do acknowledge how frustrating this outcome was, and while we’re sorry for the inconvenience caused, this was a situation that could have been avoided.
Thank you again for your feedback, and we hope we’ll have the opportunity to provide you with a smoother experience in the future.
Kind regards,
END.
With some delays but AWESOME experience…
With some delays but AWESOME experience with END CLOTHING and the quality product.See you soon
April 28, 2026
This was my first time using your…First time using this service!
This was my first time using your service, but the shipping was fast and the packaging was secure. I'm very satisfied. I'll use it again. Hopefully, I'll win a sneaker in a raffle sometime! ^_^
April 29, 2026
Great shopping experience their also…
Great shopping experience their also have unique items. Great price fast delivery 💯
April 2, 2026
My only issue was the order tracking…
My only issue was the order tracking said it was complete and packed or processed on the same day I ordered
With delivery scheduled
Then it was 3 days until it updated then there was a critical error with DPD and it arrived a day late.
The status updates are misleading as I thought it was getting dispatched faster than I lt was
April 28, 2026
Love the selection of products
Love the selection of products! Delivery was extremely fast and items packed nicely.
Will definitely continue to buy!
April 28, 2026
Fast Delivery!
April 28, 2026
Excellent customer service and delivery
Excellent customer service and delivery time was faster than expected.
April 28, 2026
Shipped me the wrong color shoes
April 25, 2026
Reply from END.
Hello Bridgit,
Thank you for taking the time to leave a review.
We’re sorry for the inconvenience caused by receiving the incorrect colour.
We can see that one of our support team has already been in contact with you to assist and has provided a free return label, along with clear guidance on the next steps to arrange an exchange for the correct colour.
Our team is actively overseeing this to ensure the exchange is completed as smoothly and quickly as possible.
We appreciate your patience while this is resolved, and thank you for bringing this to our attention.
Kind regards,
END.
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