From ordering our endurance spa to deliver it was only just over two weeks delivery guys were very helpful and put it in the room I wanted it was easy to put put together and fantastic quality. We are... See more
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Really liked the bed when it arrived, particularly the colour. The slats are very heavy duty and it was easy to out together except no instructions for the middle support for the Super King size we... See more
Company replied
We chose a metal quad bed . Delivery took longer than expected and there was a few issues with the paint work on the frame but once contacted endurance beds resolved this quickly. Very pleased with th... See more
Company replied
Beautiful bed, Hannah was great and super helpful with my custom order. Their delivery company was awful though and actually broke the bed whilst attempting to assemble. My husband was able to fix it... See more
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Company details
Written by the company
Endurance Beds are a family run, online only retailer specialising in bespoke, well-crafted beds and comfortable, supportive mattresses based in the UK. Our range includes wooden beds, metal beds, upholstered beds (including bedsteads, ottomans and divans) and bunks. We have a wide selection of products on our website with many different sizes available as standard. If you were looking to create custom sizes, we can accommodate this. You may require this service if you were fitting a bed frame in a specific space or was looking for a long-term space-saving solution for your growing children. We also offer custom finishes on all products. Whether that be a Farrow and Ball painted finish on our wooden beds or a fabric for your upholstered bed base to match the interior of your bedroom. We are confident in our selection of products as we have taken time to source reliable manufacturers who are both flexible with their design and provide quality, long-lasting products. All products are made-to-order. In addition, we manufacture all the metal bed frames at our site here in Norfolk. To give our customers the confidence to purchase from us, we offer a 12 year guarantee on all bed bases. We owe this to the premium materials used by our experienced manufacturers and our own engineers. Our customer service team are on hand to speak with you about your requirements.
Contact info
Westholme Nursery, 65 Station Road, Walpole Cross Keys, PE34 4HB, Kings Lynn, United Kingdom
- 01553401844
- sales@endurancebeds.co.uk
- endurancebeds.co.uk
4.3
Excellent
119 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Can I give six stars please?!
The quality of my custom made headboard has exceeded my expectations, and the whole process of dealing with Endurance Beds has been brilliant. Communication prior to making the order was clear and timely, then managing the manufacture using fabric I ordered for delivery to them and arranging delivery. All for a very reasonable price compared to other quotes. I was particularly pleased that the spare fabric was sent with the headboard so I can make some matching cushions. Highly reommended.
March 24, 2023
Reply from Endurance Beds
Wow! Thank you so much for your fantastic review.
We attempt to give all of our customers the service that you experienced. Of course there are unlimited circumstances which can prevent us from performing the perfect service however we are very glad to see you are the perfect case study for exemplary service.
Thank you once again for taking the time to leave us this review. I am sure our marketing team will look at using it for some promotional work moving forwards.
Have a wonderful day!
Great to deal with and the bed arrived…
Great to deal with and the bed arrived on time. Very pleased with it!
March 24, 2023
Reply from Endurance Beds
Thank you for your kind words and fantastic 5 star review!
We love receiving enquiries that differ from the norm and give us the chance to make products to our customers requirements. It is wonderful that we succeeded with this and provided you with a product you are very pleased with.
Thank you once again for leaving a review. All reviews are greatly appreciated.
Have a great day!
Very good solid wood bed
Very good communication, quick delivery , very beautiful solid wood bed, well made and strong.
Happy for my arder.
March 1, 2023
Reply from Endurance Beds
Thank you so much for your 5* review.
We really appreciate your comments regarding each aspect of your order. We especially love our handmade solid wooden beds and they are greatly received by our customers like yourself.
Thank you for taking the time to place the review. Have a fantastic day.
Excellent quality Bed very sturdy
Excellent quality Bed very sturdy. Very pleased with construction. They were super helpful with me regarding delivery, being disabled I need a little bit more help and they were and they were very informative and gave me a delivery date when I contacted them, once the delivery time was near.
February 10, 2023
Reply from Endurance Beds
Thank you for leaving us with a 5 star review!
We are more than happy that you are pleased with our overall service. We ensure that we use couriers who have a great booking system and informative tracking. As these our are own engineered beds, we love that find them excellent quality.
Thank you once again for the review. Have a fantastic day.
Supplied 2 extra bed slats at no extra cost
Supplied 2 extra bed slats (needed for our mattress) at no extra cost and clearly discussed the details of the finish. Delivered when courier said and willingly carried up to second floor. Bed sturdy, well designed and easy to erect. Only one minor criticism, the details of finishes etc could be explained in greater detail on the website.
February 6, 2023
Reply from Endurance Beds
Thank you for the 5 star review Simon! It is greatly appreciated.
It is also fantastic to know that our couriers were helpful and kind with this delivery. We only hear about our customers bad experiences so to hear some feedback is always helpful to us.
Have a great day!
Beautiful Quality wooden bed
November 17, 2022
Reply from Endurance Beds
Thank you for your review Tassaver.
We love our wooden bed collection as all of these products are handcrafted here in the UK. We thank you for the kind words regarding our collection.
Have a wonderful day!
Good solid bed
Good solid bed, impressed with both the bed and mattress. Issue with the delivery through no fault of Endurance Beds. They fixed the issue immediately. Would recommend for sure.
February 6, 2023
Reply from Endurance Beds
Thank you for your generous 5* review!
As a small family run business we rely on positive feedback on the public domain to show potential new customers trust on their next purchase with us.
We apologise that your delivery did not go completely as planned however we are very pleased that you would still recommend us and rate the total experience 5 stars.
Have a great day!
Great product and customer service
The mattress is great, but there were some issues. Endurance were extremely quick to reply to my emails and resolve the problems, but unfortunately, we had two oversize mattresses delivered before the right size (6'3" long) finally arrived. Mattress is very good quality and will last for years! The delivery was good on the whole, but not without a couple of hiccups.
January 10, 2023
Reply from Endurance Beds
Thank you for taking the time to leave a review.
We aim to respond quickly to all issues and will not rest until any situation is rectified. We apologise multiple issues arose however we are pleased that we provided you with a great experience irrespective of said problems.
Have a fantastic day!
Bedding
We are delighted with our bed nice to see something that is made in England would certainly recommend you well done.
October 11, 2022
Reply from Endurance Beds
Thank you for your review Mr Baren. It is greatly appreciated.
We can see that you have had your bed a while now, and are still very happy with the product! We aim to provide built-to-last, quality products at affordable prices and I hope we continue to be a company you recommend.
Thank you once again for your review. Have a great day!
BEST BED EVER!!!!
Bed is amazing and very sturdy! Amazing customer service replaced the feet immediately when they knew there was an issue! Best bed ive ever owned amazing quality, lovely people all around perfect experience! Highly reccomended
February 1, 2023
Reply from Endurance Beds
Hi Claire,
Thank you so much for taking the time to review.
That is a fantastic review for which we thank you.
Please do not hesitate to get back in touch with us and we can issue replacement feet out to you. This is a very unusual occurrence as we do not have many issues at all with the feet.
We hope to speak with you again!
Reply from Endurance Beds
Thank you for your very generous 5* review Christina.
We pride ourselves on the robust nature of our beds so to see reviews like yours is very satisfying for the whole team.
Have a great day!
Shane - Bedcare Ltd
Good communication
Good communication, even when the mattress was damaged on delivery they replaced it
December 21, 2022
Reply from Endurance Beds
Thank you for your very kind review Hema.
We aim to provide a fantastic customer service including quick response times to issues. We are happy to see that you still rated the overall service 5* even when an issue occurred.
Unfortunately we are unable to avoid issues but as suggested we like to respond quickly and be transparent with progress.
Have a great day!
Absolutely dreadful service from this…
Absolutely dreadful service from this company. My worst online purchase experience EVER. Parts arrived damaged repeatedly, had to be remade, were incorrectly sized (I ordered a bespoke size which seemed to be beyond their capabilities), communication was terrible and I had to hassle to get any response. Took 3 months and 4 deliveries to finally get the parts to put the bed together.
January 30, 2023
Unprompted review
Reply from Endurance Beds
Thank you Emily for your review.
We are very disappointed to see you have provided us with a 1* star rating. We ordered replacement parts without question as they had arrived with you damaged. The part that then required replacing again was of no relevance to the short term structural integrity of the bed.
I apologise however we strongly disagree with you that our 'communication was terrible'. We responded to you quickly on the same day where possible without fail.
Overall we are disappointed with this review. Given that all issues are now resolved and you are in possession of your fabulous bed.
8 weeks and still no bed
It says 3 weeks for delivery, it's been 8 weeks ans still no bed. Emailed every week for past 5 weeks, kept getting told next week. 4 kids have been sleeping on mattresses on the floor, there's no space to move in the room.
January 18, 2023
Unprompted review
Reply from Endurance Beds
Thank you for taking the time to place a review.
Looking into this, unfortunately the lead time on our handmade to order, metal quadruple bunk bed was incorrect on our website. While it read 2-3 weeks, this should've been 6-8 weeks. Our website team have now rectified this error.
The Christmas period must be taken into consideration when it comes to the eventual time taken for you to receive this product. You would've received this within the actual 6-8 week lead time should we have added this correctly to the website. Once again I apologise for the inconvenience.
Ongoing issues - bed yet to be finished
We ordered a bunk bed from Endurance Beds on 7th May. We are furnishing a new house and this was in anticipation of friends with kids staying in mid-July. We had a few false starts with delivery dates, and when the bed arrived it was minus the slats for the mattresses. We received these via another delivery but then it turned out one of the side rails didn’t have the holes drilled for the bolts and wooden dowels. We were bounced back and forth between Endurance Beds and their Manufacturer for 10 days, with both saying a new side rail had been dispatched, before we were called by the Manufacturer (interestingly Endurance Beds said they had no idea the Manufacturer got hold of our number) to say there had been a mistake, the side rail had not been dispatched, and they would manufacture and dispatch it forthwith. We have now received the side rail, but it is warped, and impossible to fit. Our friends with children have been and gone, we have made at least 25 calls to Endurance Beds along with multiple emails, and we have a bunk bed half constructed taking up our small spare room.
Edit: in response to the comment from the manufacturer below, the order no is #E1541. We eventually received the side rail we were waiting for so I have increased the star rating to 3. However, the whole experience was not great, especially when we were phoning between Endurance Beds and the delivery firm neither taking ownership when deliveries didn't materialise.
July 24, 2022
Unprompted review
Reply from Endurance Beds
Thank you for your review.
We are disappointed to receive a 1* review from yourself.
Unfortunately I cannot comment on the instances you advise above as I do not know your order. We would appreciate you taking the time to contact us to resolve your outstanding issue as we wouldn't want to leave you without use of our wonderfully strong bunk beds.
Bad timing for delivery
After waiting for six weeks for the bed to be delivered,they arrived this morning at 9.30 am, with no prior phone call, 1hr before delivery as promised. We were still in bed when it was deliverd, not pleased with this at all.
February 28, 2022
Unprompted review
Reply from Endurance Beds
Thank you for taking the time to place the review Vincent.
We are glad you received your order and can only apologise that the couriers did not perform their pre-delivery phone call. We can learn from this and will provide feedback accordingly to our couriers.
Thank you for once again for leaving the review.
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