What seemed like a good site for LED lights turned into a nightmare for returning and obtaining a refund. A number of bulbs ordered were not described accurately on their website - they had t... See more
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See what reviewers are saying
Scam Alert!!! After placing and paying for an order online with a Credit Card, someone named Norman called 3 times to "confirm" personal info already submitted in order to prove I wasn't a "fraud". N... See more
The last time I purchased from them, EA has selected by itself a UPS shipping service that forced me to pay close to 100$ in customs brokerage fee to get the order in Canada. After 1 week and over 25... See more
They mis-represented a product on their website. I called prior to ordering, making sure they knew what they were selling. When I received the 2 orders the product was not what I ordered. I called, t... See more
It was on time and what I order
It was on time and what I order. They did everything that was required of them selling a product. I would buy again from them.
May 21, 2018
Unprompted review
Got the product delivered with 24 hours…
Got the product delivered with 24 hours of ordering it online.
May 20, 2018
Unprompted review
Reply from Energy Avenue
Vimal,
We're glad we could get the product to you at the speed of light.
If you ever need help with finding anything just let us know!
Please email us with any questions or comments: CustomerService@EnergyAvenue.com
We appreciate your business,
Energy Avenue Team 1-800-482-0303
Reply from Energy Avenue
Richard,
Thank you for the glowing review!
If you ever need help with finding anything just let us know!
Please email us with any questions or comments: CustomerService@EnergyAvenue.com
We appreciate your business,
Energy Avenue Team 1-800-482-0303
Great product
May 12, 2018
Unprompted review
Reply from Energy Avenue
Joe,
We thank you for choosing Energy Avenue!
If you ever need help with finding anything just let us know!
Please email us with any questions or comments: CustomerService@EnergyAvenue.com
We appreciate your business,
Energy Avenue Team 1-800-482-0303
I had a small issue with my credit card…
I had a small issue with my credit card on the website cause it confused me but it was all taken care of and my order came in sooner than I thought. Thanks!'
Coralee
Manager @ AA Storage @ Clark Rd
Dallas, Tx
May 11, 2018
Unprompted review
Reply from Energy Avenue
Coralee,
We're glad that we could get that all taken care of for you.
If you ever need help with finding anything just let us know!
Please email us with any questions or comments: CustomerService@EnergyAvenue.com
We appreciate your business,
Energy Avenue Team 1-800-482-0303
The product was great
The product was great! There were a few broken lights, but Jake told us to let him know and he would help us out - so we will be reaching out to him to have the broken ones replaced! The product was just as expected and we love the lights! However, the shipping service was not great. The truck showed up twice to the location for delivery day, while our workers were inside, but the shipping people never knocked and never informed anyone they were there, so they left. We didn't know they had even been at our office and called asking why they never showed up. Then, we were ensured that we would come that Friday between 10-2, but they didn't show up during that time. We called again, and they said they would be there in 30 mins, but an hour and a half passed and they did not arrive. We called again, to which they told us the driver had exceeded their hours that day and they would arrive Monday morning. They arrived early Monday, but we were frustrated with the delivery drivers service. Other than delivery, everything was great!
May 10, 2018
Unprompted review
Reply from Energy Avenue
Rachel,
Thank you for the review, we are sorry to hear that you ran into issues with the delivery. Please let us know if there is anything we can do to assist in the future.
If you ever need help with finding anything just let us know!
Please email us with any questions or comments: CustomerService@EnergyAvenue.com
We appreciate your business,
Energy Avenue Team 1-800-482-0303
I received the wrong item
I received the wrong item. I have called three times with no response. The third time I called I was assured they would get back to me within an hour, I am still waiting. Very poor customer service and I will never be ordering again.
May 10, 2018
Unprompted review
Reply from Energy Avenue
Diana,
We apologize for the delay in response. It looks like we credited the order back to you on 5/10/18, if you missed the email or it was diverted to your junk folder, we would be more than happy to re-send it to you.
Thank you for your review and giving us the chance to correct any errors we might have made.
Please email us with any questions or comments: CustomerService@EnergyAvenue.com
We appreciate your business,
Energy Avenue Team
Fast delivery
May 6, 2018
Unprompted review
Reply from Energy Avenue
Jose,
We strive get your order to you at (nearly) the speed of light, glad we could help!
If you ever need help with finding anything just let us know!
Please email us with any questions or comments: CustomerService@EnergyAvenue.com
We appreciate your business,
Energy Avenue Team 1-800-482-0303
Excellent service
Excellent service. I mistakenly placed a duplicate order and they were kind enough to refund the money.
May 2, 2018
Unprompted review
Reply from Energy Avenue
Ranjan,
We were de-light-ed to assist!
If you ever need help with finding anything just let us know!
Please email us with any questions or comments: CustomerService@EnergyAvenue.com
We appreciate your business,
Energy Avenue Team 1-800-482-0303
Everything went smooth without any…
Everything went smooth without any problems.
May 1, 2018
Unprompted review
Reply from Energy Avenue
John,
Thanks a watt for that great review!
If you ever need help with finding anything just let us know!
Please email us with any questions or comments: CustomerService@EnergyAvenue.com
We appreciate your business,
Energy Avenue Team 1-800-482-0303
I tried to return something and no one…
I tried to return something and no one gets back to me.
April 30, 2018
Unprompted review
Reply from Energy Avenue
Rohit,
Thank you for contacting us about this issue, it looks like we emailed you a shipping label for your return on 5/01/18. If you have not received the email, please let us know so we can be sure it gets to you.
Thank you for your review and giving us the chance to correct any errors we might have made.
Please email us with any questions or comments: CustomerService@EnergyAvenue.com
We appreciate your business,
Energy Avenue Team
Energy Avenue has excellent customer service and product worked great
No problem with the product, packaging, or getting it shipped. However, it was shipped USPS and as they often do, they email that "it is delivered: when it isn't. It did get delivered the next day.
The Soraa bulbs work incredibly well. Energy Avenue followed up to make sure everything was fine with the product and that I was a satisfied customer. I am and I would not hesitate using them again or recommending to anyone to use them.
April 29, 2018
Unprompted review
Reply from Energy Avenue
Fred,
We're glad to hear that the soraa bulbs are working well for you. Thank you for the luminous review, if you ever need help with finding anything just let us know!
Please email us with any questions or comments: CustomerService@EnergyAvenue.com
We appreciate your business,
Energy Avenue Team 1-800-482-0303
Fast shipping....good communications...
April 26, 2018
Unprompted review
Reply from Energy Avenue
Gary,
We strive for perfection, if there is anything we can help you find, just let us know!
Please email us with any questions or comments: CustomerService@EnergyAvenue.com
We appreciate your business,
Energy Avenue Team 1-800-482-0303
SHIPMENT WAS SENT IN (2) DUE TO…
SHIPMENT WAS SENT IN (2) DUE TO BACKORDER OF CASETA DIMMERS.
REQUESTED NOTIFICATION OF SHIPMENT & DID NOT RECEIVE FEEDBACK AS REQUESTED
April 25, 2018
Unprompted review
Hard to find Smoke Detectors
Needed a hard to get model smoke detector. Ordered 2 from Energy Avenue. Came within a few days and work just fine.
April 24, 2018
Unprompted review
did exactly as promised
April 20, 2018
Unprompted review
I ordered the wrong end of a specialty…
I ordered the wrong end of a specialty lightbulb, bayonet rather than candelabra. Very helpful in replacing for the right bulb. However never sent me a return number for the first bulbs as promised.
April 18, 2018
Unprompted review
I have only received half of my order
I have only received half of my order. I have been contacted by Energy Avenue as to the delay and that they are working to resolve the issue.
April 16, 2018
Unprompted review
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