Energy Avenue Reviews 405

TrustScore 1 out of 5

1.1

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Rated 1 out of 5 stars

What seemed like a good site for LED lights turned into a nightmare for returning and obtaining a refund. A number of bulbs ordered were not described accurately on their website - they had t... See more

Rated 1 out of 5 stars

Scam Alert!!! After placing and paying for an order online with a Credit Card, someone named Norman called 3 times to "confirm" personal info already submitted in order to prove I wasn't a "fraud". N... See more

Rated 1 out of 5 stars

The last time I purchased from them, EA has selected by itself a UPS shipping service that forced me to pay close to 100$ in customs brokerage fee to get the order in Canada. After 1 week and over 25... See more

Rated 1 out of 5 stars

They mis-represented a product on their website. I called prior to ordering, making sure they knew what they were selling. When I received the 2 orders the product was not what I ordered. I called, t... See more

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1.1

Bad

TrustScore 1 out of 5

405 reviews

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Rated 5 out of 5 stars

A call to better understand the new…

A call to better understand the new rates offered was handled by an excellent person who helped me save money and was very patient answering my questions. It was a call back so that I didn't have to wait on hold which I also appreciated.

March 31, 2018
Unprompted review
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Reply from Energy Avenue

Rita,

We're ex-static to have been able to help!

If you ever need help with finding anything just let us know!

Please email us with any questions or comments: CustomerService@EnergyAvenue.com

We appreciate your business,

Energy Avenue Team 1-800-482-0303

Rated 5 out of 5 stars

This is a very good company

This is a very good company. I ordered a product that had been discontinued, and Energy Avenue inadvertently sent me a substitute that would not work. It was an honest mistake that, quite frankly, was caused by a computer that had not updated itself. A sales associate had helped me, and the website fooled both he and me. This company took the responsibility and fixed my problem. Unfortunately, they did not have a product that replaced my broken fixture. I will certainly use this company in the future, and I highly recommend them to any potential customer.

March 31, 2018
Unprompted review
Rated 5 out of 5 stars

Family owned business

Family owned business. Very knowledgeable in their line of work. Best prices I could find online for bulk orders.

March 28, 2018
Unprompted review
Rated 5 out of 5 stars

Energy Avenue

Pleasant sales rep, fair price and fast delivery. It was a pleasure doing business with them

March 26, 2018
Unprompted review
Rated 3 out of 5 stars

The order I placed turned out to be an…

The order I placed turned out to be an obsolete product. Energy Avenue replaced my original order w/another product similar to my original order, but was not sufficient to meet my needs/application. Replacement was mailed prior to me reviewing replacement order. I did get a full refund (original product plus postage on order) but did have to pay for return postage of the product. Would be best if a client was informed instantly that the product ordered was obsolete, would have saved all involved the time and cost spent.

March 18, 2018
Unprompted review
Rated 5 out of 5 stars

Ultimately a good company to do business with.

I originally had problems with this seller, but when the seller saw my review they immediately called me and explained the problem they had. I've come to realize this company does care about how they look and customer satisfaction. They communicated with me several times until the problem was resolved to my satisfaction. All things considered five stars.

March 6, 2018
Unprompted review

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