Energy Cert Scotland Reviews 105

TrustScore 4 out of 5

4.0

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Rated 5 out of 5 stars

He phoned me ahead of time to say he’d be half an hour until arrival which was good to know. He was friendly yet professional, very knowledgeable on what he was doing and gave me useful info on the... See more

Rated 1 out of 5 stars

Got the full landlord package booked in for 2 weeks after initial call. Electrical assessment required 1 light changed which cost me £200 (overpriced). Got my fire risk assessment 3 months late... See more

Rated 5 out of 5 stars

From the office staff to the contractors there has been no problem with arranging dates and times (even though it had to be done through my tennant) for work. Remedial works and certificates all... See more

Rated 5 out of 5 stars

Everything you need as a landlord in one place. Wish I'd found this company earlier. Easy site to navigate, costs displayed, no hidden charges and discounts for more services used. Work organised easi... See more

Company replied

Company details

  1. Environmental Consultant

Written by the company

We provide certificates for landlords across the whole of Scotland. Our services include Energy Performance Certificates, Legionella Risk Assessments, Portable Appliance Testing, Electrical Installation Condition Reports, Smoke Alarms Legionella Testing, Asbestos Surveys, Gas Boiler Installations, Gas Powerflushing and Gas CP12.


Contact info

4.0

Great

TrustScore 4 out of 5

105 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Would use again

I recently engaged their services for a short term rental package.

My property is on the Isle of Skye and I found trying to arrange all of the services required for my licence application very difficult. Anyone going through this process, I sympathise with!

I needed everything, EPC, Legionella Risk Assessment, Fire Risk Assessment, Floor plans, Smoke Alarms, EICR and PAT testing.

My only minor gripe would be I couldn’t get a really quick appointment due to my location but they explained and I understood that they had to group my job with others on the way, or around me, to make it work for them.

Two weeks later an electrician and two other people turned up within an hour of each other and carried out all services. I paid on the day & got my certificates two days later.

The communication was good and staff helpful, the people on site were professional and polite.

I would recommend and use again.

January 25, 2023
Unprompted review
Rated 1 out of 5 stars

Extra bill despite "Exact Quote" promise

Ordered fire alarm fitting using their "exact quote" service for my new property.

Now I am being chased for extra payment for additional fire alarm install despite selecting the correct property type and postcode.

Avoid.

February 6, 2023
Unprompted review
Energy Cert Scotland logo

Reply from Energy Cert Scotland

We are sorry to hear you are unhappy with our service.

Our fire alarm pricing is clear on our website and tells you exactly what is included in each package. You also have the ability to order additional alarms as required.

Your property is over two floors and you require an additional alarm as per current regulations.

It is simply impossible for us to know what is required in each property as they differ greatly.

Our standard smoke alarm package is suitable for a standard rental flat and it states it includes 2 smoke alarms & one heat alarm. We rely on you to know your property and what is required within it as we are a service provider.

Rated 5 out of 5 stars

Excellent Service

Good communication, easy to organise, and very straightforward. The people who came to do the testing were all very efficient and knowledgeable. So glad I chose this service. Thank you!

January 23, 2023
Unprompted review
Energy Cert Scotland logo

Reply from Energy Cert Scotland

Thank you for your kind review.

Rated 5 out of 5 stars

Highly recommended

Highly recommended. Craig was really clear about what he was doing and how long it would take. Really professional job completed and all reconnected quickly.

I cannot recommend this firm highly enough. Quick efficient service.

January 26, 2023
Unprompted review
Energy Cert Scotland logo

Reply from Energy Cert Scotland

Thank you for the review, we will pass on your praise to Craig.

Rated 1 out of 5 stars

Terrible service

Terrible service, assessor in and out of property in 5 minutes, incomplete report sent 5 weeks later, rude staff, rude owner, fake bot reviews, avoid.

November 23, 2022
Unprompted review
Rated 1 out of 5 stars

Incomplete EPC

This month (December)I booked an appointment for a energy certificate. On the day of the evaluation a man came, evaluate everything in approximately 10 minutes and left. All good until I received my energy rating certificate. It was incomplete, rating was lower than expected, my 4kw solar panels + 6.5kw battery missing from the certificate (he wrote only " photovoltaic panels' on it), loft insulation and laminate floor insulation missing from the certificate.
I'm really disappointed about this.
Now I have to book the certificate elsewhere to make it right.
I won't use this company again.

December 19, 2022
Unprompted review
Energy Cert Scotland logo

Reply from Energy Cert Scotland

We responded to your concerns as soon as you raised them by email. Unfortunately, your concerns are unfounded and mainly based on you not understanding your EPC and how it works. Your EPC is correct.

Solar panels are also known as photovoltaic panels (pv panels). This is how they are referred to in an EPC. The fact that they have been included is shown on page 3 of the EPC. You have looked at page one where it recommends solar water heating (which you don’t have) and assumed your Solar panels are not included. Solar water heating & Solar panels (PV panels) are two different things.

Battery storage from PV panels is not included in an RDSAP EPC. We cannot record these.

Your loft insulation was input as unknown as your loft is boarded over & we cannot see it. We ask in our appointment confirmation email for any information/documentary evidence relating to the property that might impact an EPC, things such as insulation, improvements and glazing, in advance of the appointment. This text is in bold. As accredited assessors we are bound by certain rules and conventions. We have to follow these conventions when inputting data for an EPC. They state that where we cannot see or measure loft insulation, we have to input it as unknown, as we did. You didn’t provide any information.

The underlay insulation installed under laminate flooring is not adequate to be classed as underfloor insulation. Underfloor insulation refers to a floor that has been insulated to a minimum depth of 50mm.

We are sorry you feel you won’t use us again and you want to go and get another EPC elsewhere. Unfortunately, you are going to get the same result elsewhere as we are all bound by the same rules and conventions.

Rated 5 out of 5 stars

Spot on

Easy to book, competitively priced, very helpful engineer and report sent out promptly.

December 7, 2022
Unprompted review
Rated 5 out of 5 stars

Legionella & EICR risk certification

Price was really good, incredibly helpful and patient office staff, technicians who came to our facility were very friendly, happy to answer questions and worked efficiently. We then received the required certification promptly and as described. Couldn't have been a better experience.

December 9, 2022
Unprompted review
Rated 5 out of 5 stars

Absolutely great service

Absolutely great service! From Donna at the office being so nice and helpful to the workmen on the day!!
All was booked in within a good time, all workmen here and completed the checks within an hour.
Great experience from start to finish!

December 6, 2022
Unprompted review
Rated 5 out of 5 stars

Great for getting rental ready

I am about to re-rent out a flat I have and had let the certificates lapse. I contacted Energy Cert Scotland and they have been brilliant. EICR, PAT and legionella RA done quickly and efficiently.

September 23, 2022
Unprompted review
Energy Cert Scotland logo

Reply from Energy Cert Scotland

Thank you Susan for taking the time to leave us a review! We are happy to hear that everything went without a problem for you and that our services met your needs.

Rated 4 out of 5 stars

Excellent service

Excellent service, especially from electrician. Think you could be more transparent and give more details about details of quote but otherwise very happy with service.

August 15, 2022
Unprompted review
Energy Cert Scotland logo

Reply from Energy Cert Scotland

Thank you Ian for taking the time to leave us a review. We appreciate the feedback and will take it on board.

Rated 5 out of 5 stars

Certify Let’s was always there after…

Certify Let’s was always there after making an appointment and I appreciate that. Price for the work was very reasonable too as I had phoned around. Will definitely use them in the future for my other properties

July 27, 2022
Unprompted review
Energy Cert Scotland logo

Reply from Energy Cert Scotland

Thanks a lot for the feedback. We are glad you enjoyed our services.

Rated 5 out of 5 stars

Landlord services under one roof

Everything you need as a landlord in one place. Wish I'd found this company earlier. Easy site to navigate, costs displayed, no hidden charges and discounts for more services used. Work organised easily and carried out with no probs.

July 26, 2022
Unprompted review
Energy Cert Scotland logo

Reply from Energy Cert Scotland

Wow! Thank you so much for the kind words. it always makes us feel good to hear our customers are pleased with our services.

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