Gemma posts factually incorrect stuff and blocks you when you call her out. Shame as I support her otherwise.
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See what reviewers are saying
After weeks of stress and worry with worsening mental health for my son, the account holder, Gemma sorted the issue with British Gas within 24 working hours. She is practical, empathetic, effective an... See more
Daily, I read the work Gemma and the support angels have done IN THEIR OWN TIME to help anyone and everyone who are being bullied by the energy companies and people who are trying their hardest to fig... See more
I contacted this service via Facebook after a problem had arisen concerning a standing charge debt with British Gas After a week or so, this matter was sorted out by Gemma and an advisor at British... See more
Company details
Written by the company
We provide FREE energy support and advice to people in the UK.
Contact info
71-75 Shelton Street, WC2H 9JQ, LONDON , United Kingdom
- energysupportandadvice.org.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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If Carling was a support group ...
This is easily the best support group I have seen. Their advice and support is second to none and they're so approachable and understanding and they don't judge or criticise anyone. And I'm convinced they don't sleep as they always seem to be available 😊
Absolute lifesaver
Went to Gemma when I felt I had a hopeless case with my previous energy supplier. Not only did she resolve the issue completely in a matter of days (after I'd wasted weeks of stress) but she totally worked miracles. I know I'm not alone in seeing Gemma and her team as life savers.
Reach out you get the best advice!
We reached out to Gemma and her team when my husband had to leave employment due to health problems. He was the main income of house and we were struggling to pay our energy bills. The advice we received worked! We reached out to find out what benefits we could get and then reached out to octopus and explained our situation. I had put off ringing them because I didn’t think they would want to know and basically say it’s your bill pay it but octopus have been great d really tried to help. So thankyou so much to Gemma and her team and can now actually sleep at night!
Amazing support and advice
I have nothing but good things to say about this support group. They are so knowledgeable, helpful and supportive. I’m have learnt so much from them. They also helped my daughter in law with energy vouchers in a time of desperate need. If I could give 10* I would.
Gemma and her team are brilliant
Gemma and her team are brilliant. They have helped so many people who have been struggling through the energy crisis.
Supportive and amazing group …
This Facebook page is absolutely helpful and amazing. They bend over backwards to support all who need it. Gemma and her admin team go to the longest lengths to support those in need. They will take on your battle to make sure your issue is solved. They have do much empathy, knowledge and no problem is too small or big. The largest energy companies Have faced this group.
Energy support and advice is an amazing help to people in need of advice with energy issues amazing…
Energy support and advice is an amazing group so helpful and what the team do to help is fantastic i would highly recommend them to any friends and family that run into problems with energy bills or anything else related! Thanks Gemma for what you and your group do, you are all amazing!
The Fabulous Team
Gemma , Ian and the rest of the team go above and beyond to try and resolve any problem that is sent their way :) .
Plenty of useful advice and practical…
Plenty of useful advice and practical help from Gemma and the team. Some great successes have come out of Energysupportandadvice, and that is all down to incredible hard work, commitment and industry knowledge. Good stuff.
invaluable help and support
Independent group supporting people and helping people through this energy crisis. Offering invaluable help and support and even funds for the most vulnerable. The lady running the group also does and excellent job protecting people within the group. I cant recommend it enough x
Helpful :)
Helped out in a really stressful ongoing situation with my energy company. Was given impartial and valuable advise on how to proceed.
Thanks for everything you and admissions have done to help.
This group is amazing
This group is amazing. I had two energy issues. One I needed help with due to a smart meter opening read that should have started at zero. A group expert confirmed I was correct and E.ON Next were not. I had help with how to raise a formal complaint and the issue was successfully resolved. The 2nd issue, I didn’t need help with as I was already armed with the knowledge I had learned from this group. I have seen this group help so many people to resolve their issue where they had lost all hope, got people back on supply and supporting vulnerable families. Don’t believe the negative reviews, they are just people who broke the very simple group rules and were thankfully removed from the group.
The advice and support that I get is…
The advice and support that I get is inspiring and it’s the best group of people
amazing group
amazing group
work so hard to help and support everyone.
go out of there way to help the most vulnerable people.
Great advice and tips
The help and support that is given is…
The help and support that is given is second to none!
The team are amazing
The team are amazing - giving up their time to help people in dire need. On top of that they are always on hand to offer advice and guidance in these very difficult times. They are a god send
Such a helpful group with a lot of…
Such a helpful group with a lot of good advice
Gemma and her team offer wonderful…
Gemma and her team offer wonderful support and advice. They help extremely vulnerable people who have been left without power through no fault of their own.
I had difficulty with scottish power following the death of my father in law, a company I would avoid, they were unable to put a cheque in the correct name for over a year. It was only £35 but they continued to put in a dead man's name, I resolved the matter after over a year. I wish I had found these people sooner.
IGNORE THE NEGATIVE COMMENTS
IGNORE THE NEGATIVE COMMENTS.
This woman is outstanding and very compassionate. Gemma and her team work hard 24/7 and are very helpful and understanding. Along with success unfortunately brings out a lot of haters and trolls with the green-eyed monster. Gemma and her team are very professional and very knowledgeable and basically, they get the job done. They are very sympathetic to those who are in a situation due to the rising costs of utility bills, but they always find a solution and put people at ease. Gemma's group has been a godsend to many, I wish the world was full of more people like Gemma and her team.
This is a fantastic site
This is a fantastic site, gemma and the team are brilliant, they give brilliant advice that is all true, fantastic energy saving tips, which has helped me a lot, and lots of information on other sites which offer true and helpful information on saving tips on other things, and the do this work and don’t ask for anything in return, except politeness and are always available to answer your queries
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