Energysupportandadvice Reviews 

179
TrustScore 3.5 out of 5

3.6

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Rated 1 out of 5 stars

Gemma posts factually incorrect stuff and blocks you when you call her out. Shame as I support her otherwise.

Rated 5 out of 5 stars

After weeks of stress and worry with worsening mental health for my son, the account holder, Gemma sorted the issue with British Gas within 24 working hours. She is practical, empathetic, effective an... See more

Rated 5 out of 5 stars

Daily, I read the work Gemma and the support angels have done IN THEIR OWN TIME to help anyone and everyone who are being bullied by the energy companies and people who are trying their hardest to fig... See more

Rated 5 out of 5 stars

I contacted this service via Facebook after a problem had arisen concerning a standing charge debt with British Gas After a week or so, this matter was sorted out by Gemma and an advisor at British... See more

Company details

  1. Consumer Advice Center

Written by the company

We provide FREE energy support and advice to people in the UK.


Contact info

3.6

Average

TrustScore 3.5 out of 5

179 reviews

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3.6

All reviews

(179)

1 review in the last 12 months

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Rated 5 out of 5 stars

I love Energy Support and Advice UK

I love Energy Support and Advice UK, Gemma and her team work so hard.
Ignore the bad stuff people say about her being a dictator! She just doesn’t like misinformation, or people being rude when she gives so much of her time FOR FREE. And who would blame her for that.

She gives so much, she replies to questions in the middle of the night, always putting the community above herself.

She is kind, she is knowledgeable and what she brings with this amazing group is somewhere people can feel supported.

I run a community too, and there has to be ground rules, especially as it grows.

Anyone hating on her needs to take a good hard look at themselves, because Gemma is making a difference.

I for one wholeheartedly support her!

Great work Energy Support and Advice UK

January 18, 2024
Unprompted review
Rated 5 out of 5 stars

Gemma and her small team move mountains

Gemma was that little light at the end of a very dark tunnel for myself & mother..That little light turned into the biggest helpful,caring warmest blanket I've ever had the pleasure to meet..gemma & her team went above and beyond to help get our electricity bk on while the temperature was 0 (the weather app stated it actually felt -6) ..we had been promised a electrician from 9 am in the morning and was still promised one at 6pm even tho 2 four slots had passed without any communication etc of the energy company, my mother and myself are disabled so having no lighting alone was very dangerous. As soon as I popped a "can anybody please please help" into gemmas and her teams help page on facebook everything moved extremely quick they had got us booked in with a electrician within 3/4 hrs .gemma stayed in contact with me the whole time checking in that we both were OK until the electrician left the house ..I really can not thank gemma & her team enough for what they did ,trying to deal with the company alone was extremely difficult and as soon as gemma jumped in my mother & myself broke down in too tears I urge anybody who's having problems with energy compaines etc to reach out to gemmas/team for their help..I still think if gemma hadn't helped we would have been sat here in the freezing cold house days later
Gemma I thank you for the bottom of my heart everything you have done for us has been extremely appreciated . This lady will fight tooth & nail for you're rights while also covering every little detail while you feel like you're swimming in a pool full of sharks 🩷🫶🏻🩷

January 8, 2024
Unprompted review
Rated 5 out of 5 stars

I had months of turmoil with my…

I had months of turmoil with my electricity provider at my Bar. I wasn’t able to sort it or open. I lost a lot a business until Gemma stepped in and tirelessly worked to get my electricity back up and running. 1000 points to Gemma, 0 to Eon 😀. Thanks very much Gemma and your team x I deffo wanna buy you a 🍺 😍

September 23, 2023
Unprompted review
Rated 5 out of 5 stars

The team at energy support are amazing

The team at energy support are amazing. They give you advice and support and not only that they go out there way to help. Gemma spent hours helping me with my supplier when she didn’t have to. Gemma got to the bottom of the problem and sorted it for me. I don’t no where I be if she didn’t

December 6, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic thanks to Gemma & her team on…

Fantastic thanks to Gemma & her team on all their quick , reliable & prompt help , advice & support. Helping so many people on a daily basis getting their energy back up & running by challenging the scamming energy companies who are leaving so many people without energy in this the 21st century !

January 3, 2024
Unprompted review

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