Enfields Lettings Reviews 

206
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 31 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and dedication, often providing comprehensive support. Reviewers frequently highlight the kindness, patience, and supportive nature of individuals, making the entire process feel much easier and more reassuring. The service provided is often described as efficient and smooth, with many people appreciating the quick response times and effective communication. Consumers note that the company excels at guiding them through processes, helping them secure suitable properties, and ensuring a seamless move-in experience.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their helpfulness, kindness, and... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting prompt and efficient... See more

Service

Reviewers mention positive feedback about service, highlighting the professional and efficient process.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I rented a flat assisted by Annah Gee❤️ She helped me with a few viewings and worked to find what was best for my situation. Then it took a bit more time than usual to get my documents approved,... See more

Rated 5 out of 5 stars

We would like to thank Enfields for helping us tenants find a property. Annah from the Shirley branch was very helpful finding us a lovely flat, which we are both very pleased with. She assisted with... See more

Rated 5 out of 5 stars

We had a great experience moving due to Suman Sarkar. He helped us get the process done quickly even though there were delays with some documentation. First time using Enfields, will recommend.

Rated 5 out of 5 stars

I had the pleasure ov having annah show me around a property that is now me and my children's home. She is amazing helpfull and supportive. I struggle with forms annah helped me focus and get what nee... See more


Company details

  1. Apartment Rental Agency
  2. Real Estate Agents

Written by the company

Enfields Lettings are a specialist residential lettings agency offering houses and flats for rent.


Contact info

4.8

Excellent

TrustScore 5 out of 5

206 reviews

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1-star

No recent history of asking for reviews

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4.8

All reviews

(206)

27 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent !

These guys in Enfields are absolutely excellent. Communication was really good. They were updating us with progress every week always with polite and professional manners. There was some issues with the selling process but they put lots of afford to make the property ours. 5 star company!

September 4, 2018
Unprompted review
Enfields Lettings logo

Reply from Enfields Lettings

Hi Stasia Lipinska, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Rated 5 out of 5 stars

Thank you!

Thank you, Enfields, for your prompt and professional approach to assisting us with the sale of our house.

Donna

September 14, 2017
Unprompted review
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Reply from Enfields Lettings

Donna Ash, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!

Rated 5 out of 5 stars

Personal service that exceeded our expectations.

We were very impressed with everything that Enfields did for us. We took our time to decide who we were going to go with but we decided to use them because they were a smaller agency that were local to us. We started talking to Paul, the manager, but we have spoken to many of the sales team, who have all been efficient and helpful. That is something that we really liked as it was a whole team effort and we felt that we worked really well with everyone and built a great relationship with them. We were very impressed with their knowledge and the fact that they listened to what we wanted and the process was led by us and our needs. They always rang on a Tuesday to give us updates about what was happening. Thanks to all of the great service, we sold our property within days and completed more quickly than predicted.

August 30, 2017
Unprompted review
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Reply from Enfields Lettings

Andrew Carr, thank you for your kind review; we are happy to pass along your comments to the team here at Enfields Southampton! Thank you so much again for your feedback! We hope you have a great day!

Rated 5 out of 5 stars

"Jack was absolutely brilliant

"Jack was absolutely brilliant! He understood my situation and was there to support me and calm me down when needed. I was in a very hard situation and I was very impressed and relieved when Jack helped me and got me sorted. There is absolutely no improvements that can be made."

August 25, 2017
Unprompted review
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Reply from Enfields Lettings

Mr Webb, thank you for your kind review; we are happy to pass along your comments to Jack and the team here at Enfields Southampton!

Rated 5 out of 5 stars

Quick response from support team

The turn around time for the issues raised was really good. It was a quick response from support team

August 18, 2017
Unprompted review
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Reply from Enfields Lettings

We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Rated 5 out of 5 stars

Enfields are excellent

Enfields are excellent! They are so much better than the agency I was with before. I have both of my properties on with them and I could not be happier. They are great both ways, with us and with the tenants. Georgia and Jack are our main points of contact and they are both very good, helpful and professional.

August 11, 2017
Unprompted review
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Reply from Enfields Lettings

Hi K Jones, thank you so much for your positive comments about Enfields Southampton! We can't wait to see you again, have a great day.

Rated 5 out of 5 stars

Flat sale

Communication- 10/10 Friendliness- 10/10 Professionalism- 10/10 From the valuation to the sale I cannot fault Enfields one little bit, all the staff were fantastic and it made moving much, much easier. I cannot recommend Enfields higher. First class!

July 13, 2017
Unprompted review
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Reply from Enfields Lettings

Matthew Karnecki, we're happy you found our staff to be so supportive during your experience here at Enfields Southampton. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

Rated 5 out of 5 stars

Enfields were very professional during …

Enfields were very professional during our house sale with excellent communication and advice throughout the process. Thanks in particular to Sam and Shaun at the Shirley branch. Recommended.

July 13, 2017
Unprompted review
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Reply from Enfields Lettings

Hi Charlie, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Rated 5 out of 5 stars

"Enfields are absolutely brilliant …

"Enfields are absolutely brilliant compared to other agents in Southampton. Shaun was brilliant, he kept me involved in every stage. He did loads more than he should have done which was very much appreciated. He went well and truly above and beyond. Overall the service is fast and efficient, the agents are open and honest with everything. Also their local knowledge is outstanding. "

July 6, 2017
Unprompted review
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Reply from Enfields Lettings

Anna Roberts, thank you for your kind words and this wonderful review! Feel free to reach out to us if you need anything. Have a wonderful day.

Rated 5 out of 5 stars

Great experience

Great experience with Sam, Will and Sean. Professional service and gave me useful advice throughout the process.

July 3, 2017
Unprompted review
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Reply from Enfields Lettings

Nicholas Evans, we are very happy we could provide you with a positive experience! We hope to be of service to you again in the future.
Best wishes,
Enfields Southampton

Rated 4 out of 5 stars

Generally speaking I have enjoyed high …

Generally speaking I have enjoyed high levels of service, including regular feedback and sound advice from a friendly and professional team.

July 2, 2017
Unprompted review
Enfields Lettings logo

Reply from Enfields Lettings

Thank you again for taking the time to let us know how we did. We hope you have a great day!

Rated 5 out of 5 stars

Excellent service with our rental …

Excellent service with our rental property. Faultless ! thank you to Jack and team at Oxford Street - can't recommend highly enough.

June 29, 2017
Unprompted review
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Reply from Enfields Lettings

Mr & Mrs Trodd, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Enfields Southampton. Thank you so much again for your feedback! We hope you have a great day!

Rated 5 out of 5 stars

A fantastic team!

A fantastic team, sold our flat in two days, only problem was with the property we bought from a different agent.
Brilliant team would highly recommend them.
Pat and Martin

June 25, 2017
Unprompted review
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Reply from Enfields Lettings

Patricia, thank you for your kind review; we are happy to pass along your comments to the team here at Enfields Southampton! We hope to see you soon!

Rated 4 out of 5 stars

Having moved from Scotland to …

Having moved from Scotland to Southampton recently my partner and I were new to the English buying system. Having an elusive lawyer(s) we learned quickly that unless we contacted Shaun our estate agent at Enfields nothing much happened. He took the time to explain things and he acted as intermediary between the two lawyers, sellers and ourselves. Without him I still believe we would be going through the buying process but today we went to pick up the keys to our new home. :) Thank you so much Shaun, Sam and the rest of the team for your professionalism, understanding and patience

June 22, 2017
Unprompted review
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Reply from Enfields Lettings

Hi Marc Mcconnell, thank you so much for your positive comments about Enfields Southampton! We do hope we can be of assistance in the future. Take care!

Rated 5 out of 5 stars

I have been very impressed by our …

I have been very impressed by our experience throughout the process from the initial visit to the property to letting. The procedure has been professional throughout with Enfields doing what they said when they said they were going to do it - very refreshing.

June 19, 2017
Unprompted review
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Reply from Enfields Lettings

Mr Mcgougan, your wonderful feedback and rating mean a lot to us. Thanks again for taking the time to leave us this information about your recent visit. All the best!

Rated 5 out of 5 stars

Excellent service during the buying …

Excellent service during the buying process. Good communication and help needed to achieve a tight deadline when needed.

June 14, 2017
Unprompted review
Enfields Lettings logo

Reply from Enfields Lettings

Thank you very much for talking the time to post a review for us Alison, all the best from the Enfields Southampton sales team.

Rated 5 out of 5 stars

Excellent Service

Very good from start to finish. Quick sale.
Always kept informed of progress. Highly recommended.

June 12, 2017
Unprompted review
Enfields Lettings logo

Reply from Enfields Lettings

Thank you for your review Mrs Khaira, we are delighted to hear your were happy with the service. All the best from the 'Enfields Southampton' sales team.

Rated 5 out of 5 stars

Outstanding, pro-active service!

My wife and I picked Enfields to sell our property based on the quality of their service when viewing houses to buy, and they really excelled. Having originally had only a couple of viewings over the space of several months with an online-only agency, Enfields generated many more viewings in a matter of weeks and soon found us a buyer. As it happened we found a property to buy through them as well and this was where they really shone. Our process of reaching exchange of contracts was quite tricky, with some hitches in the chain along the way. Enfields were absolutely fantastic, pro-actively moving both the sale and purchase along on our behalf, contacting solicitors, our vendors, and our buyer to keep things progressing. When there were issues they helped to resolve them, and consistently kept in touch, providing both updates and advice. Whether you're looking to buy, sell, or both I couldn't recommend them more.

June 9, 2017
Unprompted review
Enfields Lettings logo

Reply from Enfields Lettings

Thank you very much for your review James, its much appreciated. All the best from the 'Enfields Southampton' sales team.

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