Enfields Lettings Reviews 202

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 42 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and helpfulness, often highlighting specific individuals who go above and beyond to assist them. The customer service is frequently described as exceptional, with many appreciating the personalized and supportive approach, making the overall process smooth and stress-free. Reviewers are particularly impressed with the quick response times to inquiries and the efficient handling of all aspects, from initial viewings to securing a property. Many also appreciate the clear communication and the team's ability to coordinate effectively, ensuring clients are always informed and supported throughout their journey.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, kindness, and... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the professional, responsive,... See more

Service

Users describe positive interactions with service, highlighting the smooth, fast, and efficient processes,... See more

Response time

People report positive experiences with response times, highlighting the promptness and efficiency of... See more

Location

Customers consistently note positive experiences with location, often highlighting the dedication of staff in... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Enfields have been my go to Letting agent since I became a landlord 10 years ago. I mainly work with Annah Gee whom I find both professional and knowledgeable. I like that she is very cheerful with an... See more

Rated 5 out of 5 stars

We would like to thank Enfields for helping us tenants find a property. Annah from the Shirley branch was very helpful finding us a lovely flat, which we are both very pleased with. She assisted with... See more

Rated 5 out of 5 stars

We recently met Annah Gee during our property search, and I must say she has been absolutely fantastic. From the moment we arrived, she was professional, friendly, and incredibly knowledgeable. She... See more

Rated 5 out of 5 stars

We were shown round a property by Annah. She was totally professional, friendly and welcoming. She answered all our questions and has responded to subsequent emails and phone calls quickly and efficie... See more


Company details

  1. Apartment Rental Agency
  2. Real Estate Agents

Written by the company

Enfields Lettings are a specialist residential lettings agency offering houses and flats for rent.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

202 reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

100% recommend

From beginning to end, Enfields were great. Sam and Shaun were always contactable and ready to help, especially in the most stressful parts of the sale. Purplebricks were the agent we bought from so were basically non-existent after our offer was accepted, Enfields went above and beyond to keep me in the loop by staying in contact with the estate agents above. Couldn't have asked for any more. Thanks Sam and Shaun!!

December 10, 2019
Unprompted review
Rated 5 out of 5 stars

Enfields Southampton

Enfields Southampton, in particular Sam, worked very hard to sell our property and help us with our onward purchase. Our situation was not straightforward and they were endlessly patient and professional. I would highly recommend them!

December 3, 2019
Unprompted review
Rated 5 out of 5 stars

Great customer service

The Southampton sale took quite some time to complete due to factors beyond my control or understanding! However Enfield and Sam Binnington were alway communicative and helpful. Would recommend them wholeheartedly and willingly.

November 20, 2019
Unprompted review
Rated 5 out of 5 stars

Stress Free Sale

The sale of our flat in Southampton was handled with great care and professionalism by Enfields and we would have no hesitation in recommending them to anyone considering selling their property. Our flat was marketed effectively and full advice provided to us at each stage. Our telephone calls and emails were responded to promptly with helpful information and the whole process was expedited to our complete satisfaction.

November 17, 2019
Unprompted review
Rated 5 out of 5 stars

Purchasing my first property was…

Purchasing my first property was immensely stressful, and with the added pressure of a difficult solicitor, but Enfield's were fantastic through the entire process. I couldn't recommend the team enough, they provided regular updates, were always prompt with responses and were really supportive throughout!

November 16, 2019
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service as always offered by Enfields. I’ve used them many times & always had the same great service and support. Always there to help, they go above and beyond.

November 16, 2019
Unprompted review
Rated 5 out of 5 stars

Truly amazing service

Truly amazing service, I would personally and earnestly recommend Kevin and his team to anyone except there selling or seeking a home. Cheerful and friendly service at all times.

May 7, 2019
Unprompted review
Rated 5 out of 5 stars

Cannot fault Enfields of Southampton

Cannot fault Enfields of Southampton. We have used them for a number of years and their Tenant find service has been exceptional. Georgia and Jack have not only found tenants but kept us 'in the loop' at every stage. They have always gone 'above and beyond' - a rare quality of customer service in today's market.
Their willingness to resolve issues gives great peace of mind to their clients and we have nothing but praise. We now only use Enfields - why use the rest when Enfields are the best? Joanna & Paul

April 29, 2019
Unprompted review
Rated 5 out of 5 stars

Enfields Bitterne

Just wanted to thank Kevin and his team at Bitterne for everything. There were some ups and downs with sale of our house but all through this, Kevin regularly kept us informed of the situations in the chain, and we got through it. I would highly recommend them anytime.

February 25, 2019
Unprompted review
Rated 5 out of 5 stars

I cant praise Enfields Estate agents…

I cant praise Enfields Estate agents enough! Will and his team sold a property for me last year and were professional and efficient from the very start. Will even checked the property every week during the freezing winter last year What a brilliant service I have absolutely no hesitation in recommending Enfields Estate Agents for a first class caring and professional experience.

February 5, 2019
Unprompted review
Rated 5 out of 5 stars

I am struggling to find the words to…

I am struggling to find the words to fully express my gratitude to Shaun and the team at Enfields for what they have done for me. Unfortunately I employed probably the worst solicitor in Southampton so Shaun and my buyers solicitor did most of the legal work for me and I never heard from the agent I was buying from during the whole process so Shaun sorted that out as well. I can honestly say that the move would never had happened if it were not for Shaun’s knowledge, experience and sheer hard work and I would not hesitate in recommending Enfields to anyone who wants to sell their property. If I could give more than 5 stars I definitely would.

January 28, 2019
Unprompted review
Rated 5 out of 5 stars

Excellent from start to finish

Enfields have been great from start to finish, from marketing the property to exchange took 6 weeks which is fantastic. Sam was incredible throughout ensuring everything was being pushed through as quickly as possible. Being based in Scotland was a slight worry for me, but Enfields put me at ease and guided me every step of the way.

January 19, 2019
Unprompted review
Rated 5 out of 5 stars

Excellent Estate Agents

Excellent professional service, from the initial valuation all the way to completion and beyond. We had the pleasure of working with Will, Sam and Shaun from the Shirley office, all of whom went out of their way to help with a particularly challenging transaction. Compared to other agents we have worked with in the past, these are the best and we would absolutely use them again in the future.

January 7, 2019
Unprompted review
Rated 5 out of 5 stars

Great experience

Enfields were really helpful throughout the purchase of my first home. Communication was great, they always updated me with info from the seller and were really prompt in replying to my emails. Sam dealt with the beginning of the process and Shaun the rest of it until we completed. Both were really easy to talk to, helpful, polite and professional. Shaun was great at dealing with communication between the seller and myself, even through the problems and difficulties that came up with the solicitors. I would use Enfields again from my experience with them.

January 5, 2019
Unprompted review
Rated 5 out of 5 stars

During the sale of our property…

During the sale of our property everyone at Enfields was very helpful and supportive. The approach from the whole team was very professional. Thanks in particular to Sam and Shaun for making the sale of our house run smoothly.

January 3, 2019
Unprompted review

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